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Unibet not answering e-mails or PMs

Discussion in 'Affiliate Issues' started by KasinoKing, May 10, 2016.

    May 10, 2016
  1. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I have an issue with Unibet - but can't get hold of anyone :(

    Sent an e-mail April 25th - No reply.
    Sent a PM to the CM rep April 26th - No reply.
    Sent a message via their internal web-mail system April 29th - Got a reply FOUR DAYS LATER on May 3rd asking "what's the problem?"
    Replied to that within a couple of hours, asking them to e-mail me... No response.
    Chased it up via their internal system May 5th - No response.

    I think this is EXTREMELY poor for an Accredited casino :mad:
    Have chased them one last time, but it looks like I could be facing my first ever PAB against an accredited operator.

    KK
     
    3 people like this.
  2. May 24, 2016
  3. Unibet Rep

    Unibet Rep Accredited Casino Representative

    Occupation:
    product expert casino & games
    Location:
    Malta
    Hello KasinoKing,

    This thread only just came to my attention so my sincere apologies for this.

    I have checked my personal inbox on Casinomeister but could not find any private message on the 26th of April that was sent by you.

    I extend my sincerest apologies for the issues you faced with the response time of our Customer Support, you can always drop me a private message explaining your story and I will surely look into it for you.

    I hope you enjoy your day!

    Kindest regards,

    Ken
     
  4. May 24, 2016
  5. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Thanks for the reply and the apology - appreciated.

    My message was sent to UnibetSteffen - because when I checked the activity log, he was active much more recently than "UnibetRep".
    (See below).

    I am now in (pretty slow) communication with Varun.
    The issue is one where it appears Unibet are trying to retroactively change my affiliate deal, in contradiction to your owns terms.
    I can't understand why this is taking so long to sort out as it seems cut and dried to me...

    Cheers,
    KK
     

    Attached Files:

    • Unibet not answering e-mails or PMs: CMPM.jpg,May 24, 2016
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  6. May 24, 2016
  7. LOOKAWAY

    LOOKAWAY Senior Wember PABnonaccred

    Location:
    England
  8. May 24, 2016
  9. Unibet Rep

    Unibet Rep Accredited Casino Representative

    Occupation:
    product expert casino & games
    Location:
    Malta
    Hey KasinoKing,

    I checked with our Affiliate Team and I am pleased to hear your current issue is being dealt with as swiftly as possible.

    I hope there will be a speedy resolution for you.

    Again apologies for the inconvenience and kindest regards,

    Ken
     
  10. Jun 16, 2016
  11. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Sorry to say that "swiftly as possible" has turned out to be "tediously slow" - and there is no resolution in sight :(

    Average e-mail response time is about a week, and Unibet Affiliates are retroactively changing my deal without any prior warning or discussion.

    I have just about run out of patience waiting for replies and trying to explain to why their actions are not acceptable.
    I have given them a deadline of tomorrow (Friday) for a satisfactory answer, or a PAB may be on the cards.
    Very disappointed that it has come to this... :(

    KK
     
    4 people like this.
  12. Jun 16, 2016
  13. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    I joined with the new terms so I get NCO. To have it imposed retrospectively is plain shitty tbh. Trouble is, I got hit with a big winner so seems pointless keeping Uni/Maria listed now.
    Anyway good luck with them, looks like we'll both be dropping them for the same reason, sort of. NCO is just plain unworkable for most affiliates and luckily it's only the 'greedy giants' that use it, most other programs don't.:cool:
     
    2 people like this.
  14. Jun 17, 2016
  15. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Marketing Standards
    • Must not use false, misleading or deceptive advertising.
    • Must not spam, and must take appropriate actions against any affiliates or any third parties who do spam.
    • Must not cross promote to other properties without giving proper credit to affiliates and/or their advertisers.
    • Must not implement retroactive terms and conditions to their affiliate programs without explicit permission and agreement from the affiliate.
    http://www.casinomeister.com/forums/content.php?r=181-standards

    :what:
     
    3 people like this.
  16. Jun 17, 2016
  17. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Since my last post I was contacted by the head of affiliates at Unibet and he has assured my that MY account would remain on the plan I signed up to in 2009.
    There was apparently a "glitch" in their back-end which incorrectly applied NCO to my account in March.
    This has now been corrected and I am happy with the outcome in my particular case.

    However, they DID change the plan for affiliates promoting their sports book in 2011 to include NCO, which appears to be retroactive (?).
    And I was also told by the previous person that NCO would apply to new customers who sign-up after June 1st 2016.
    So I'm a little bit confused as to the exact situation here - maybe you would like to clarify it with them?

    Cheers,
    KK
     

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