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Bonus Complaint Unibet bonus atvertising terrible..

Discussion in 'Casino Complaints - Bonus Issues' started by miksaxxx, Aug 9, 2014.

    Aug 9, 2014
  1. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    Hi !

    I want some , how the bonus will be interpreted ? is this deposit or not ( they sayed that this now bonus is deposit 300 to get 300 € bonus? ) text says that my account has been credited for 300 € bonus.:


    Bonus number 1 :

    greetings,
    *
    I hope your summer is gone and the comfort of the end of summer is all the more rewarding!
    *
    Your account has € 300 bonus that you can use your product and is valid until Sunday, 10.8. For more information on this.
    *
    If you have questions regarding the products and services, so I am happy to answer any questions.
    *
    Good luck games !!
    *
    Jopi
    *
    Jopi Jantunen Account Manager





    EARLIER BONUS EMAIL:
    Greetings!
    *
    I hope you summer has started off nicely! We want to celebrate the start of the World Cup by offering you a 100% deposit bonus up to 200 € up! You can recycle your chosen bonus product.
    *
    To claim your bonus easily by clicking here. The offer is valid until Wednesday (23.59).
    *
    If you wake up questions about our products or services, you may choose to have direct contact with me by e-mail or phone
    *
    Good luck!
    *
    Jopi
    *
    Jopi Jantunen
    Finnish Account Manager
     
    Last edited: Aug 9, 2014
  2. Aug 9, 2014
  3. refre

    refre Senior lurker PABnonaccred PABnoaccred

    Occupation:
    Professional slot player
    Location:
    .
    I hate this kind of advertizing.
    If I got that e-mail, I would definitely expect a free bonus.

    IMO the business really needs some cleaning up.
    It's strange though, as many casinos are licensed in places with strict advertizing standards.
    Perhaps they have never been challenged?

    I remember before, when free spins meant the actual bonus round of a slot :rolleyes:
    Then came free spins no-deposit bonus style.
    These days free spins usually means a deposit bonus in the form of slot rounds.

    In Norway, and I expect in many other countries as well, you can not use the word free unless there's no cost.
    It seems the word has lost it's meaning.

    Rant over :D
     
    1 person likes this.
  4. Aug 9, 2014
  5. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland

    Yes i have been customer there since 2006 and every offer has gone worst , I havee also getted meny free bonus money with same kind of words.. this is what i getted from sue: :what:

    Hello,

    We've looked into the complaint that you raised about the email communication that you received from us and unfortunately it did not mention that this bonus was a deposit bonus specifically in one full sentence, however it did cover this in the "More information on this" section.

    Unfortunately there's nothing that we can do about this misunderstanding other than try to improve our future communication but kindly keep in mind that it is the customers own responsibility to read the terms and conditions of the promotional offers they chose to take part of and in this case that information was available in "More information on this" section.

    Kind regards,
    Sue
     
  6. Aug 9, 2014
  7. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    one think

    I have noticed that i can remember that last time when i played there much i winned 6 k. It didnt Before meaned nothing , but now days if you win ( they dont give anything ).

    Before everything was different, and starting casinos are going 101 procent better than bigger and olders in industri. Meaning withdraws and support .
     
  8. Aug 12, 2014
  9. Unibet Rep

    Unibet Rep Accredited Casino Representative

    Occupation:
    product expert casino & games
    Location:
    Malta
    Hello,

    I would just like to mention whilst this thread was created we've been having direct contact with miksaxxx about this and also reviewed the whole incident internally to ensure that we can avoid any future incidents of misunderstandings and to make sure that our marketing communication is clearly understood and transparent to our customers.

    miksaxxx was compensated for all this with a €300 no deposit bonus and we consider now the case closed.

    Kind regards,
    Sue
     
    13 people like this.
  10. Aug 12, 2014
  11. Azzurri

    Azzurri Banned User

    Occupation:
    Non of your business
    Location:
    From Foil Land
    Wow! Now that's the response of a casino that gives a shit!

    Credit to you Unibet, and if I was allowed to play at your site, this kind of response would have me registering in a heart beat.

    In the past, I've had similar complaints about misleading email offers, and the response has often been, too bad so sad get over it. Your response couldn't have been anymore different. Shows you care about each customer as an individual, and that's a huge trait advantage in today's market.

    I hope the customer returns to show his gratitude at your resolution of the matter.
     
    7 people like this.
  12. Aug 12, 2014
  13. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    i reply

    Yes i get gesture of good will 300€ bonus, normal wagering ( 25 times ).

    And of course they but it in old bonus ( inside old 20€ deposit match bonus ), so i couldnt even see how much i have wagered. Technical problem , which wasnt first time.

    I have got couple new places 250 and 200€ bonuses this year and wager has been x1 . So how can new casinos in industri offer so much better deal to less than one year customers?

    So i am done with unibet. No bad feelings , but offers are better in new places.

    It still was fun to play with bonus , but 7500 € wager is very hard to get thru.

    Everything worked exellent couple years ago there.
     
  14. Aug 12, 2014
  15. paul7388

    paul7388 Meister Member MM

    Occupation:
    not a lot
    Location:
    glasgow scotland
    Sorry but I think that's a terrible response. The casino gave you a 300 euro bonus for nothing because the email was misleading where most casinos wouldn't have gave you anything. The rep and casino went out of their way to treat you correct and gave you a large bonus but instead of being grateful you are done with the casino because this free bonus has a playthrough. Sorry my response probably sound terrible but I cant get over the fact that someone who has had the casino bending over backwards to help them and credited them a great bonus could be so ungrateful.
     
    7 people like this.
  16. Aug 12, 2014
  17. chayton

    chayton aka LooHoo CAG PABnonaccred webmeister

    Occupation:
    Freelance Designer
    Location:
    Edmonton Canada
    @the OP, you're upset because they gave you a €300 no deposit with 25x WR? :eek2: To be honest, I think that was pretty damn good, if they gave me that deal I'd be dancing with joy. Most places don't have WR that low, and considering that it was a gesture of goodwill and not even something they planned to give you originally...

    I don't know where you've been playing to get 1x rollover unless you're a high roller and that's cashback?

    or maybe not...
    :rolleyes:

    EDIT: Paul was typing faster than me!
     
    6 people like this.
  18. Aug 12, 2014
  19. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper
    Unibet in general has gone down hill ever since they stopped doing the casino rewards section now you have to wager 50 quid to get a little tickle on starburst. And as far as no deposit offers they are pretty much extinct i have spent 1000s on the site over the past 2 years and from now on will go else were like skyvegas and betsafe were you always get freebies. Shame because i used to like levelling up the casino rewards bar. Now i can wager 1000s and get nothing every month for nearly a year now.
     
  20. Aug 12, 2014
  21. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    You dont know who high i had to go to get this. And it is better that i dont tell hole story , about how much i need to talk many people.

    And i sayed no bad feelings , so dont judge straight.
     
  22. Aug 12, 2014
  23. miksaxxx

    miksaxxx Senior Member

    Occupation:
    Computer related
    Location:
    Finland
    You are right, i now that feeling about unibet. I played there before allmost every month 1000-3000 € and wagered many thousands or many then thousands , to get upper that level. Then they every month but wagering more and finally stop hole thing.
     
    1 person likes this.
  24. Aug 12, 2014
  25. Unibet Rep

    Unibet Rep Accredited Casino Representative

    Occupation:
    product expert casino & games
    Location:
    Malta
    We are actually working on introducing a new reward system that will have some more features than just free-spins and cash-rewards, but takes a little time to be developed as you can imagine since it's a lot of pieces that needs to be fitted together. If there's anything you'd like to see in a reward program feel free to pm me with your wish-list and I will bring it forward to the teams working on this (that goes for all CM-members by the way) :)

    Kind regards,
    Sue
     
  26. Aug 12, 2014
  27. kou187

    kou187 Senior Member MM

    Occupation:
    Supervisor
    Location:
    A Ham Sandwich Wrapper
    What happened to free 5 pound or 10 pound chips?
    They used to be in my bonus section pretty much every month. And over the past year they have ceased to exist. It doesn't stand up well compared to a site like sky vegas or betsafe were every month deposit or not i am guaranteed a free chip once or twice sometimes within a 1 month period. Need to go back to the old format simple as. I have been stressing this to live chat over and over again. But nothing changes.
     
  28. Aug 12, 2014
  29. Cocochanel

    Cocochanel Experienced Member

    Occupation:
    retired
    Location:
    Denmark
    About Unibet......................

    I have made lots of deposits..................never get anything......nor cashback-comps-free nd bonus....NOTHING.

    Compare to other cainos I play at...always get something back.
     
    1 person likes this.
  30. Aug 12, 2014
  31. kazzi

    kazzi Experienced Member

    Occupation:
    Unemployd
    Location:
    Denmark
    Unibet does give freechips/bonuses but its extremely rare, or you have to deposit alot too much imo.

    Hopefully there new reward system will be alot better, the last one was ok but 5-10freespins aint much and it does require a good amount of playtime to get the smallest cash reward, they really need a monthly/weekly bonus asked about this a million times also but never seen anything happen.

    Else its a fine casino cashout is really fast also uselly within a few hrs.

    But they really need to change stuff to make me keep playing there atleast the danish unibet as casinoeuro is miles ahead with bonuses/promotions.
     
    1 person likes this.
  32. Aug 12, 2014
  33. Cocochanel

    Cocochanel Experienced Member

    Occupation:
    retired
    Location:
    Denmark
    I play at the Danish Unibet.....................long time ago i think i got 5 free spins, maybe worth $ 1...what a joke. never got anything else.

    Casinoeuro I dont know anything about.
     
  34. Aug 24, 2014
  35. whodatrec

    whodatrec Banned User - multiple accounts

    Occupation:
    Producer
    Location:
    Norway
    I used to get some free bonuses at Maria casino(Unibet) I think twice they credited my account with 1000 NOK (ruffly 125€) i even cashed out from one of the bonuses. But havent gotten anyting the last year or so, not even free spins.
     

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