Unexpected mail delivery from Kaspersky lab

[XOXOXOXOXOX]

A few days ago i received an envelope with CD inside "YOUR CD/DVD ODER IS ENCLOSED"

My first, last name and address but the country is UNITED KINGDON. I live in Canada.

Reminded me junk mail we often get from casinos so I did not really pay much attention until today. I was checking my Visa statement and found 2 transactions that i definitely did not make.

2009-04-25 DRI KasperskyUK estore
element5 info
AMT 73.47 EURO $121.95

2009-04-23 DRI KasperskyUK estore
element5 info
AMT 63.33 EURO $105.11

I use my visa with Click2pay and they also charge me in euros. The same visa is also registered with moneybookers but i never able to make any purchases probably because they decline gambling sites. I only had some admin fees taken by MB. Both of them - C2P and MB - of course have my personals info. All translations made via Click2pay listed as C2P or Click2Pay on my Visa statement.
I never went to KasperskyUK estore and never would pay so much for anti-virus program or whatever it was. I use free AVG.
Do they even accept MB or Click2Pay or my Visa was charged directly? How do i find out?

To be sure i checked C2P and MB transactions online and did not see anything that would match.

Very freaky



The CD came from Germany. Click2Pay is there too. I visited Germany last summer and used my Visa but i dont think i gave them my home address and full info. And even if i would, why would they say TORONTO UNITED KINGDOM??

I usually don't use my visa online anywhere else. No receipt is included with the CD.

I have a feeling that its somehow related to C2P/ MB or casinos.

I spoke with my bank and tomorrow their security will call me.

Anyone has any idea??

 

[XOXOXOXOXOX]

Found KasperskyUK website. They accept Credit cards,wire transfers, PayPal and checks.
So who the hell ordered that CD for me and had my visa and personal info. May be they buy info from casinos / Click2pay and just send their products out?

I sent them email. I don't even know if i should tell my visa to cancel the transactions since i have a CD. But that hell lots of money. I never installed it but there is a serial number.

I am totally puzzled.

 

[missmichelle]

Wow. I wouldn't let them just get away with it. That is alot of money but it is also the principle of it. I hope you get it squared away.

Michelle

 

[Mousey]

Kapersky is a reputable software. But it can be purchased at much better prices than that at places like frys and newegg -- especially if you can catch a sale. And this looks like TWO 'purchases'.

I'm not sure what's up, but I do think I would pursue the matter because you did NOT make the purchase.

Something weird is going on, for certain.

 

[GrandMaster]

Kaspersky's customer database was hacked this year.

 

[winbig]

Kaspersky's customer database was hacked this year.

That's pretty sad considering they're a security/AV company....

 

[XOXOXOXOXOX]

Kaspersky's customer database was hacked this year.

That's what i suspect. I never ordered anything from Kaspersky but last summer i went to UK and now i remember that I used my visa to order online tickets from British Airways, dot2dot, London EYE, etc.

Apparently the product on the cd is "Kaspersky Internet Security." Was it a hint?

 

[vegetagirl2008]

What could of happened is that they did a download and requested CD's as well. I would notify Kapersky in a hot NY minute and let them know what your situation is. And if I were you I would call the credit card company and explain it to them and get that number changed.

 

[Jasminebed]

If you have not unwrapped the CD, you should be able to return it for a full refund.

Even if you did, but did not install or register it, I would hope Kapersky would refund your money.

Let us know how this matter ends up resolved.

 

[vinylweatherman]

Toronto - United Kingdom

....and this got past their address verification

This looks very much like someone DID use the download and send CD option. THEY get to benefit from the download, but since the "goods" are sent to the cardholder's address, a lower level of risk is deemed to be involved. The person who made this transaction would not necessarily have needed to know the cardholder's address, and even if they did, it looked like they were able to bluff their way past the checks and balances, resulting in this curious combination of "Toronto - United Kingdom" being generated as the address to ship the CD to.

I once suffered a similar kind of one off credit card fraud, and managed to get it sorted out. The card company told me it was an admin error, not fraud, but I was never convinced. I never saw another rogue transaction after that.

Perhaps the hackers are experimenting, and this is just one of their results. Having hacked the database, they would know how to bluff their way past some of these checks, and getting download software (which they can later burn to CD & sell on) using stolen funds is almost as good as managing to get the CD's themselves delivered to a different address (for later selling on).

 

[XOXOXOXOXOX]

I contacted their Internet Sales department, sent them my personal details and they did found 2 orders on their system ( i modified the numbers just in case if they mean anything...)

Kaspersky Mobile Security and 999999999 CD on Demand - Kaspersky Mobile Security, EUR 63.33

Kaspersky Internet Security Version 2009 (3 Licences) 1 Year and 999999999 CD on Demand - Kaspersky Internet Security 2009, EUR 73.47

They promised to give me a refund but still nothing.

 

[vegetagirl2008]

Will they put it back on your card or a check? Because it might take several days they have to do an investigation and so forth.

 

[XOXOXOXOXOX]

Will they put it back on your card or a check? Because it might take several days they have to do an investigation and so forth.

They did not ask so i assumed it should go back to my Visa.

 

[vegetagirl2008]

They did not ask so i assumed it should go back to my Visa.

Things like that I usually ask how will they refund my money, and how long will it take. More than likely they will put it back on your Visa. But its always good to ask.

 

[vinylweatherman]

It should go back to the VISA card, but this is now a COMPROMISED card, so should be replaced. The incident should also be reported to the card issuing company, who may be able to help in any investigation.

It may take a while to conclude matters, but they should not be allowed to hold you in an information vacuum, they should be keeping you informed of progress.

 

[XOXOXOXOXOX]

I knew I should've canceled this card right way.... The Visa's rep was not very competent when i called the first time (sounded outsourced).

Today I was checking online statement to see if I got money back from Kaspersky - yes I finally got the refund - but I was shocked when I found 3 new transactions that went thru just 2 days after the refund was processes. The amount was much higher this time and it was used to buy stocks online. The Visa was canceled immediately this time and its going to be a long wait before those charges will be removed.

Be careful if using credit cards online. I learned my lesson.

 

[vegetagirl2008]

I knew I should've canceled this card right way.... The Visa's rep was not very competent when i called the first time (sounded outsourced).

Today I was checking online statement to see if I got money back from Kaspersky - yes I finally got the refund - but I was shocked when I found 3 new transactions that went thru just 2 days after the refund was processes. The amount was much higher this time and it was used to buy stocks online. The Visa was canceled immediately this time and its going to be a long wait before those charges will be removed.

Be careful if using credit cards online. I learned my lesson.

You know it happens to the best of us. But we just have to be a bit more careful when we expose our credit card information to certain sites.

 

[vinylweatherman]

I knew I should've canceled this card right way.... The Visa's rep was not very competent when i called the first time (sounded outsourced).

Today I was checking online statement to see if I got money back from Kaspersky - yes I finally got the refund - but I was shocked when I found 3 new transactions that went thru just 2 days after the refund was processes. The amount was much higher this time and it was used to buy stocks online. The Visa was canceled immediately this time and its going to be a long wait before those charges will be removed.

Be careful if using credit cards online. I learned my lesson.

That reflects badly on your card issuer. After your FIRST notification, they should have placed your account on an elevated level of monitoring, and should have questioned any further unusual transactions, such as buying stock online (assuming this is not something you would normally do).

Since these charges are disputed, do NOT pay them, although if you have already, you are at the mercy of the card company.

When I had disputed charges, I didn't pay them, but insisted they be ring fenced whilst they investigated, which took a couple of months. I also asked whether I should cancel the card and have it reissued with a new number, and they also said this wasn't necessary. It looks to me as though this issue is not being taken seriously enough by some card issuers, since surely the ONLY way to ensure compromised card details cannot be useed again is by cancelling those details, and reissuing new ones. I didn't ever spot further fraudulent transactions on my account. I suspect mine was compromised by one of those "skimmer" devices, and if so, I know the *&^%" who did it - right place, right time, and on reflection, right behaviour.