Hi Steve,
I've spoken with the All Slots Casino Manager about your letter:
As you said, the announcement of a problem with the bank was totally unexpected. By-the-way, it was not a matter of insufficient funds, but rather that the bank decided unilaterally to not continue working with the casino's financial clearing house (Proc-Cyber). Within hours of receiving this notification - on a Sunday morning - all players who were effected received the email you've sent below.
It is surprising that your daughter has not received notice from her bank that the check will not be honored. Please have her make sure with her bank that the check was in fact bounced.
If the check was not honored by her bank, please have her call Support again, at 1-866-517-1404, and tell them what charges she has incurred due to this bounced check, and ALL her costs will be re-imbursed by the casino.
Please forward the email regarding the player waiting for a check for $800 so I can check into this further.
Again, we all apologize for the inconvenience.
Regards,
Marcia Ashkanazy
Affiliate Agent
www.brightshare.com
--------------------------------------------------------------------------------
From: steve from bondedcasinos.com [mailto:steve@bondedcasinos.com]
Sent: Monday, May 15, 2006 10:16 AM
To: Brightshare Info
Cc:
support@allslots.com
Subject: attention Lloyd & Shelley
Hi Lloyd and Shelley,
listen I just read this and was appalled.
quote:
Dear XXXXX
>
> Please note that we are currently experiencing a problem with one of our
> banks.
> We bring this to your attention, because the check we recently sent you
> was issued from this bank and as such, you will not be able to cash it in.
>
> We apologize for this inconvenience and are doing everything we can to
> ensure that you get paid in a timely manner.
>
> We advise you to contact our support team and one our agents will help you
> work out the best alternative way for you to receive your money.
>
> Call us toll-free at: 1-866-517-1404 or write to us at
>
support@jackpotfactory.com and we will be glad to help.
>
> We thank you in advance for your patience and look forward to a speedy
> resolution of this issue.
>
> Your account number is: asrXXXXXXX
>
> Shelley Simmons
> All Slots Casino
> A Jackpot Factory Casino
>
> ---------------
My daughter then called them and said that she would have many bounced checks because their check was bad. They kept telling her that she would receive ( and then did) a $50 bonus from them . She is furious!!!
As of today she hasn't received the check back in the mail with insufficiant funds, and she is still waiting to see if the check ever cleared.
She contacted Jackpotfactory, and they told her for sure the check would bounce, and again told her that she had a $50 bonus in her account. Even after she told them she would be bouncing many checks because of their bad check, they seemed not to understand how much money this would cost her.
This issue is so dissappointing to me and her as well.
unquote:
Lloyd this is a deal-breaker for me if allslots doesn't make this right. I can't be sending players to some place that won't take responsibility for its actions. They sent the check and the lady obviously didn't know about the problem in time and thus deposited it fully expecting it to be good.
the casino although not at fault, is responsible to those it wronged. It can take up the damage costs with the appropriate people, but the players absolutely cannot be forced to take the blunt damage this situation has caused.
The proper course of action is to contact the effected players and offer complete restitution for all damage caused by this incident and then the casino keeps track of the money it pays out to make this right to the players and then it goes and gets restitution from the offending party, whoever that may be. It certainly is not the players.
I will be eagerly awaiting a reply Lloyd and Shelley, and as proof I stand behind my words I remind Lloyd of the letter I just sent to him about the player who was waiting on a check for $800.
If Jackpots lets me down and the player doesn't receive the check on time. I will pay that man what i said I would. Even though its not my fault! Because I take responsibility for my actions/promises. I cannot accept any less from the casinos I list.
I sincerely hope the powers that be take into consideration that Allslots has a great reputation and I personally think it would be a great disaster to lose what is so hard to obtain all over the few dollars (in respect to the potential cost the ramifications of this incident could cost) it is going to take to make this right.
please write me back as I will require closure on this matter.
Sincerely
Steve Briggs