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Unbelievable

Discussion in 'Casino Complaints - Non-Bonus Issues' started by texas hooters, May 10, 2006.

    May 10, 2006
  1. texas hooters

    texas hooters Dormant account

    Occupation:
    Oil and Gas
    Location:
    Texas
    This is from a cashout of apx. 2 weeks ago. I have already received the check that is suppose to bounce and cashed it ! Now what do I do ?


    From: "VIP Support" <vip@casinodesk.com>
    To: XXXXXXXXXXXXXXXX
    Subject: Check Withdrawal update
    Date: Wed, 10 May 2006 18:11:57 +0200

    Dear XXXXXX,

    We mailed you yesterday to inform you that one of our Withdrawal Cashin
    Processors may have issued some checks that can not be processed by
    recipient banks.

    We would like to inform you that they have decided to cancel and
    reissue
    all affected checks. The cashin check that you have in your possession,
    or
    that you have requested, will be reissued shortly.

    If you would prefer to withdraw your winnings via an alternative
    payment
    method, please log into your casino software within the next 24hours
    and
    update your Preferred Method of Payment on the banking pages. If you
    have
    any additional questions, please discuss this with the VIP Support Team
    before close of business tomorrow, and we will assist to make the
    necessary
    arrangements.

    If you choose not to update or change your Preferred Method of
    Payment on
    your banking pages, we will process your check for you this Friday 12
    May
    2006.

    Again, wed like to sincerely apologize for any inconvenience this may
    have
    caused.

    Sincerely,

    VIP Support Team

    Fortune Lounge Casinos

    VIP Toll Free Tel:

    USA: 1-800-467-5178

    VIP Toll Free Fax:

    USA: 1-800-553-0108
     
  2. May 10, 2006
  3. marasta

    marasta Dormant account

    Location:
    NW USA
    Bad Check at All Slots too

    All Slots issues bad check

    --------------------------------------------------------------------------------

    I'm glad you are all happy with this group , but I am not. I am writing in behalf of my daughter who cashed in $500 , and received a check a week ago Monday. She deposited the check into her checking account and then the following Sunday ( last Sunday) received this e-mail form All Slots.

    Dear XXXXX
    >
    > Please note that we are currently experiencing a problem with one of our
    > banks.
    > We bring this to your attention, because the check we recently sent you
    > was issued from this bank and as such, you will not be able to cash it in.
    >
    > We apologize for this inconvenience and are doing everything we can to
    > ensure that you get paid in a timely manner.
    >
    > We advise you to contact our support team and one our agents will help you
    > work out the best alternative way for you to receive your money.
    >
    > Call us toll-free at: 1-866-517-1404 or write to us at
    > This email is not visible to you. and we will be glad to help.
    >
    > We thank you in advance for your patience and look forward to a speedy
    > resolution of this issue.
    >
    > Your account number is: asrXXXXXXX
    >
    > Shelley Simmons
    > All Slots Casino
    > A Jackpot Factory Casino
    >
    > ---------------

    My daughter then called them and said that she would have many bounced checks because their check was bad. They kept telling her that she would receive ( and then did) a $50 bonus from them . She is furious!!!

    As of today she hasn't received the check back in the mail with insufficiant funds, and she is still waiting to see if the check ever cleared.

    She contacted Jackpotfactory, and they told her for sure the check would bounce, and again told her that she had a $50 bonus in her account. Even after she told them she would be bouncing many checks because of their bad check, they seemed not to understand how much money this would cost her.

    This issue is so dissappointing to me and her as well.

    IF this issue is not resolved soon, my daughter will sign up here and PAB. She is still waiting to see if the check for sure bounced.
     
  4. May 10, 2006
  5. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    This is the sort of story that could add ammunition to those seeking to ban online gambling in the US. If these casinos have any decency, they will cover all overdraft and bounced cheque fees, and they will have already sacked the payment processor sending out rubber cheques.

    The moral of the story, before you deposit next time, you should ask for a copy of the casino's bank statement.
     
  6. May 10, 2006
  7. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    I just received notice that my Vegas Splendido check is bad.

    I think it might be because they used an American bank.

    I again requested that they use Neteller so I'm sure they will send another check.
     
  8. May 10, 2006
  9. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    This is really disturbing. I wonder if any of the reps here from Fortune Lounge or Jackpot Factory could comment or elaborate on this for us? hOOters or Marasta, have either of you PM'd the reps?
     
  10. May 10, 2006
  11. suzecat

    suzecat Dormant account CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    Yes, it would be the moral (right thing) to do. We (ex. US) have grown used to the comfort of very strict banking laws that protect us from losses such as these. IF these bad checks are drawn on US banks, then there is recourse. If not, well, recourse is doubtful.

    I think a great lesson from this is not to spend money received from a casino check before it has cleared your bank. And you would have to demonstrate a huge amount of patience to do so.
     
  12. May 10, 2006
  13. texas hooters

    texas hooters Dormant account

    Occupation:
    Oil and Gas
    Location:
    Texas
    To top it off this isn't even a good email address for Fortune Lounge Support ! I have tried replying twice to their email and both emails bounced ! Just like the check huh ?
     
  14. May 10, 2006
  15. texas hooters

    texas hooters Dormant account

    Occupation:
    Oil and Gas
    Location:
    Texas

    Not yet Pina I am swamped with things to do right now getting ready for vacation but I will this evening ! I am really pissed I know they had to know this before now. This was from 2 weeks ago !:mad:
     
  16. May 10, 2006
  17. marasta

    marasta Dormant account

    Location:
    NW USA
    My daughter is still waiting for confirmation from her bank as to whether or not it bounced or cleared. She deposited the check a week ago Monday. After confirmation one way or the other , she will PM the rep from All Slots.
     
  18. May 10, 2006
  19. rtmlam

    rtmlam Full Member

    Occupation:
    Manager
    Location:
    Florida
    This seems very odd indeed. Albeit this may not be either groups issue directly, it certainly is an issue indirectly if they are using a processor that issues checks that cannot be cleared. I had suggested to Marasta to PM the rep here for Jackpot Factory to get additional information. Clearly this now is an issue for some other groups as well. I would expect to see some clarification with regards to this issue from the reps here soon. This is truly the type of problem that could leave a serious "black eye" not only for the groups involved but the industry as a whole. It will be curious to see if ultimately these checks are rejected due to insufficient funds or some other reason.
     
  20. May 11, 2006
  21. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    stubborn splendido

    even worse......after they screw up and issue a bad check, Vegas Splendido now won't refuses my request that they credit my neteller rather than issue another check...... What a crock!
     
  22. May 11, 2006
  23. Let_It_Ride

    Let_It_Ride Quit Gambling

    Occupation:
    none
    Location:
    europe
    and it's cheque not check, opps sorry wrong thread :D
     
  24. May 11, 2006
  25. rtmlam

    rtmlam Full Member

    Occupation:
    Manager
    Location:
    Florida
    "Check" has multiple definitions including......

    "A written order to a bank to pay the amount specified from funds on deposit; a draft."

    The word origin as well............

    The words check, chess, and shah are all related. Checkmate, the next stage after check, goes back to the Arabic phrase shh mt, meaning the king is dead. Through a complex development having to do with senses that evolved from the notion of checking the king, check came to mean something used to ensure accuracy or authenticity. One such means was a counterfoil, a part of a check, for example, retained by the issuer as documentation of a transaction. Check first meant counterfoil and then came to mean anything, such as a bill or bank draft, with a counterfoil or eventually even without one.
     
  26. May 11, 2006
  27. The Watchdog

    The Watchdog Dormant account

    Occupation:
    sports, poker, casinos
    Location:
    Costa Rica
    It could by a stupid belief...

    With all what is going on the US.. don't you think the banks might know that certain checks from certain companies are coming form the gambling industry?

    It could be stupid, but since they are so focused, remember "for the good of our nation's population", on avoiding people from gambling online that the banks don't want to pay checks that could lead to a goverment investigation.

    I believe that Moneybookers is going to grow big time in the following months... However they don't allow gambling if you fund with MC.

    I have seen that customers are having problems running their cards with Neteller as well.

    Well, is just a weird so many complains of bad checks...
     
  28. May 11, 2006
  29. GrandMaster

    GrandMaster Ueber Meister CAG

    Occupation:
    Mathematician by day, online gambler by night.
    Location:
    UK
    How would they know? The US cheques I have received were ordinary cheques drawn on J P Morgan in New York or Well Fargo in Carson City, Nevada.
     
  30. May 12, 2006
  31. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA

    Depends on where you live. I use cheque though.
     
  32. May 12, 2006
  33. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    You can use the funds you deposit there with MC for gambling...just send the money to your own email addy...costs few cents, but it can be deposited to casinos after that...
     
  34. May 12, 2006
  35. texas hooters

    texas hooters Dormant account

    Occupation:
    Oil and Gas
    Location:
    Texas
    Has anyone found out any info as to why these checks are bouncing ? This is a real concern and if anyone has some knowledge about why this is happening a post would be much appreciated. :)
     
  36. May 12, 2006
  37. tennis_balls

    tennis_balls Dormant account

    Occupation:
    fish n chips promoter
    Location:
    Albuquerque, NM
    My theory is that US banks have now compiled a more complete database of online gambling accounts. These banks don't want to be connected in any way in case the congressional witch-hunt against internet gambling continues.
     
  38. May 12, 2006
  39. dickens1298

    dickens1298 Dormant account

    Location:
    LA, California
    MY experience with Fortune Lounge several years ago...

    When I first started internet gambling, one of the first casino groups I joined was the Fortune Lounge group. I remember I started out with blackjack, then had a nice run on one of their slots and cashed out for over $2500.

    They Fedexed me a check, which was drawn on Bank of America. Being a neophyte to online casinos then, I was EXTREMELY nervous about whether the check would clear, and actually went to my nearest B of A branch to cash the check. I spent several nervous minutes while they validated the check and confirmed the funds, and only breathed a sigh of relief once I received the cash in my anxious hands. But I DID receive the cash.

    Did Fortune Lounge change banks? Or is this some sort of issue with that particular checking account, or is it part of a larger problem with internet gambling (eg banks no longer honoring these types of checks)?
     

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