Unable to withdraw winnings UKCasino

sandybag

Newbie member
Joined
Apr 2, 2018
Location
UK
Hi all,

I am new to this forum and i would like a little bit of advice please.
I have been playing on an online casino ( UKCasino) and have won some money.
I have met all the wagering requirements in regards to any bonus funds.
I have sent in my verification documents.
Now i find that my account has been locked.
I was wondering if this is normal practice?
The customer services say that my account is locked until they have checked my documents.
They are not responding to my emails.

Any help gratefully recieved.
Thanks
Sandbag.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
Ukcasino is in the accredited section on casinomeister. This is a good thing.
Did you win a big amount of money?
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Some casinos say that if they can't verify you in 72 hours or something that they'll lock the account until they can - i've not seen this happen many times.

As stevie says they're accredited - did they give you a time limit to review? It should probably be no longer that 3 days (even that's a bit excessive). If you get no response you can give the rep here a nudge https://www.casinomeister.com/forums/members/renee_ra.12872/
 

sandybag

Newbie member
Joined
Apr 2, 2018
Location
UK
Hi thanks for replying. I won the money on Thursday, sent my documents on Friday and attempted to log in today with no joy. Customer services have not given me a time frame just saying that it will be soon hopefully.
They have said that they have a backlog of documents to verify.
 

sandybag

Newbie member
Joined
Apr 2, 2018
Location
UK
No not Uk Casino Club.
I have just contacted customer services and they have said that they will verify my details in the next 24 hours and then reopen my account.
So hopefully in 24 hrs the issue will be resolved.
Thanks.
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
No not Uk Casino Club.
I have just contacted customer services and they have said that they will verify my details in the next 24 hours and then reopen my account.
So hopefully in 24 hrs the issue will be resolved.
Thanks.

So it’s not ukcasino club....then who is it....cuz this casino is accredited here...
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Certainly not unusual for security team not to be checking verifications on weekends, and it was a long weekend with Easter to boot.
 

sandybag

Newbie member
Joined
Apr 2, 2018
Location
UK
Update - no further forward. I have sent all required documents plus the front of my bank card. Now they are saying that it may take 6 days to review my ID.
Getting a bit fed up - or is this fairly standard?
 

sandybag

Newbie member
Joined
Apr 2, 2018
Location
UK
Mmmmmm attempted to log in to LeoVegas I cannot - it is stating that because i am self excluded from one of their sister casino's i cannot log in. I am sellf excluded from 21 casino ( which I now know is part of the same set of casino's). Does this mean I forfiet my winnings on UKcasino?
Thanks.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Mmmmmm attempted to log in to LeoVegas I cannot - it is stating that because i am self excluded from one of their sister casino's i cannot log in. I am sellf excluded from 21 casino ( which I now know is part of the same set of casino's). Does this mean I forfiet my winnings on UKcasino?
Thanks.

Possibly, what did the rep say?
 

sandybag

Newbie member
Joined
Apr 2, 2018
Location
UK
The link provided for the rep is for UK Club Casino and I am having issues with UKCasino ( apparently part of LeoVegas).
Thanks for your reply.
 

Boris85

Dormant account
Joined
Oct 12, 2016
Location
UK
Mmmmmm attempted to log in to LeoVegas I cannot - it is stating that because i am self excluded from one of their sister casino's i cannot log in. I am sellf excluded from 21 casino ( which I now know is part of the same set of casino's). Does this mean I forfiet my winnings on UKcasino?
Thanks.

As you’re saying 21 casino do you actually mean <21.co.uk> ?
Because if you’re self excluded there , you can expect them to return your deposits as they were taken over by Leo Vegas a few weeks ago if I remember correctly .
 
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