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Unable to withdraw winnings UKCasino

Discussion in 'Payment Processing Issues' started by sandybag, Apr 2, 2018.

    Apr 2, 2018
  1. sandybag

    sandybag Newbie member

    Location:
    UK
    Hi all,

    I am new to this forum and i would like a little bit of advice please.
    I have been playing on an online casino ( UKCasino) and have won some money.
    I have met all the wagering requirements in regards to any bonus funds.
    I have sent in my verification documents.
    Now i find that my account has been locked.
    I was wondering if this is normal practice?
    The customer services say that my account is locked until they have checked my documents.
    They are not responding to my emails.

    Any help gratefully recieved.
    Thanks
    Sandbag.
     
  2. Apr 2, 2018
  3. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Ukcasino is in the accredited section on casinomeister. This is a good thing.
    Did you win a big amount of money?
     
    Harry_BKK likes this.
  4. Apr 2, 2018
  5. sandybag

    sandybag Newbie member

    Location:
    UK
    Yes ( well to me it is!) £1100.
    Thanks for reply.
     
  6. Apr 2, 2018
  7. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    Some casinos say that if they can't verify you in 72 hours or something that they'll lock the account until they can - i've not seen this happen many times.

    As stevie says they're accredited - did they give you a time limit to review? It should probably be no longer that 3 days (even that's a bit excessive). If you get no response you can give the rep here a nudge https://www.casinomeister.com/forums/members/renee_ra.12872/
     
    Harry_BKK likes this.
  8. Apr 2, 2018
  9. sandybag

    sandybag Newbie member

    Location:
    UK
    Hi thanks for replying. I won the money on Thursday, sent my documents on Friday and attempted to log in today with no joy. Customer services have not given me a time frame just saying that it will be soon hopefully.
    They have said that they have a backlog of documents to verify.
     
  10. Apr 2, 2018
  11. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    UK Casino is one of those who were giving the free £2 away last week wasnt they?
    Im not sure they are accredited
     
  12. Apr 2, 2018
  13. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    I presume the OP is referring to UK Casino Club, who are? Or maybe not...
     
  14. Apr 2, 2018
  15. sandybag

    sandybag Newbie member

    Location:
    UK
    No not Uk Casino Club.
    I have just contacted customer services and they have said that they will verify my details in the next 24 hours and then reopen my account.
    So hopefully in 24 hrs the issue will be resolved.
    Thanks.
     
  16. Apr 2, 2018
  17. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    So it’s not ukcasino club....then who is it....cuz this casino is accredited here...
     
  18. Apr 2, 2018
  19. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    UKCasino are LeoVegas aren't they?
     
    sandybag likes this.
  20. Apr 2, 2018
  21. Steviedoo

    Steviedoo Senior Member

    Occupation:
    Writer
    Location:
    South
    Yup.
     
  22. Apr 2, 2018
  23. ReggieMac

    ReggieMac Experienced Member

    Occupation:
    Senior Software Developer
    Location:
    UK
    As a positive, with your account locked at least you can't reverse your withdrawal and lose it! :thumbsup:
     
    Jasminebed and sandybag like this.
  24. Apr 2, 2018
  25. sandybag

    sandybag Newbie member

    Location:
    UK
    Its UKcasino.
    Thanks
     
  26. Apr 2, 2018
  27. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Certainly not unusual for security team not to be checking verifications on weekends, and it was a long weekend with Easter to boot.
     
    sandybag likes this.
  28. Apr 4, 2018
  29. sandybag

    sandybag Newbie member

    Location:
    UK
    Update - no further forward. I have sent all required documents plus the front of my bank card. Now they are saying that it may take 6 days to review my ID.
    Getting a bit fed up - or is this fairly standard?
     
  30. Apr 4, 2018
  31. sandybag

    sandybag Newbie member

    Location:
    UK
    Mmmmmm attempted to log in to LeoVegas I cannot - it is stating that because i am self excluded from one of their sister casino's i cannot log in. I am sellf excluded from 21 casino ( which I now know is part of the same set of casino's). Does this mean I forfiet my winnings on UKcasino?
    Thanks.
     
  32. Apr 4, 2018
  33. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    Possibly, what did the rep say?
     
  34. Apr 4, 2018
  35. sandybag

    sandybag Newbie member

    Location:
    UK
    The link provided for the rep is for UK Club Casino and I am having issues with UKCasino ( apparently part of LeoVegas).
    Thanks for your reply.
     
  36. Apr 4, 2018
  37. Boris85

    Boris85 Full Member

    Location:
    UK
    As you’re saying 21 casino do you actually mean <21.co.uk> ?
    Because if you’re self excluded there , you can expect them to return your deposits as they were taken over by Leo Vegas a few weeks ago if I remember correctly .
     
  38. Apr 4, 2018
  39. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    @JamesLeoVegas
     
    JamesLeoVegas and sandybag like this.

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