- Joined
- Mar 29, 2015
- Location
- London
Ok... I shouldn't have deposited as I was made aware prior that I could not withdraw.
So I had an email from Casumo asking for documents (ID and SOW) which I uploaded and are now awaiting approval. Stupidly I made a deposit of 200 and managed to get the balance up to 1500 that I wanted to withdraw.
The withdrawal is blocked (I can't even action it, let alone lock it) until the documents have been approved.
Live chat could not give me a timeframe which is disappointing.
Question: How can it be right to accept my money but not pay out my winnings. Isn't this against UKGC regulations?
I made the casino rep aware of this topic as per the forum rules.
So I had an email from Casumo asking for documents (ID and SOW) which I uploaded and are now awaiting approval. Stupidly I made a deposit of 200 and managed to get the balance up to 1500 that I wanted to withdraw.
The withdrawal is blocked (I can't even action it, let alone lock it) until the documents have been approved.
Live chat could not give me a timeframe which is disappointing.
Question: How can it be right to accept my money but not pay out my winnings. Isn't this against UKGC regulations?
I made the casino rep aware of this topic as per the forum rules.