Unable to Withdraw $1200 from Peach Casino

aka23

Dormant account
Joined
Jun 11, 2006
Location
Planet Earth
Peach Casino still uses the Cryptologic pin number. You must receive the pin number by mail before making any withdrawls. I made the first request for a pin number on July 11th. It did not arrive in the mail. Over the past 7 weeks, I've made two more requests that I did not receive. I confirmed that they have the correct mailing address. I have received pin numbers from other Crytologic casinos at this mailing address without issue, one of them in early August, at the same time I was expecting one from Peach.

I contacted Peach Casino on the phone and explained the situation. I suggeted alternative ways of verifying my address, such as faxing in a driver's license and utility bill, listing the name and address that is registered on my account. They refused, saying I must use the pin number. They said the only remaining alternative is to pay $20 for a FedEx shipment of the pin number, which should have tracking data. I have been reluctant to do this since I should not have to pay $20 for their problems sending mail, and I'd expect the FedEx shipment to have the same problems as the previous attempts.

Does anyone else have other ideas?
 
Last edited:

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
Does anyone else have other ideas?

Stand your ground on the FedEX bs. Tell them to send it insured or registered postal mail, which will also give them a tracking number.

In the meantime, it wouldn't hurt to PAB....7 weeks is long enough.
 

aka23

Dormant account
Joined
Jun 11, 2006
Location
Planet Earth
Cryptologic banning US players in October had one upside for me. Peach finally paid me the $1200, as they could no longer keep the money in my casino account. I received it in late October... 3 months after I originally requested the withdrawal.
 
Top