Sounds you are a customer a casino might want to treat right
Zman, I assume the emphasis is yours. I generally am not a big fan of yelling to make your point, but sometimes it is the best way to get attention.
I would think that if you are a player who risked $97,000 plus and are up less than 8,000, that you are a customer any casino would want to keep. If you made 3.2 million in bets because you were up, still a customer you might want to keep.
If your play by their rules is not overall profitable to them, they should change their policies, and it is your choice whether you continue to patronize their establishment.
If they do not think you are profitable, I hope yelling at the top of your lungs will attract another casino to court you. That win sounds like well within expected variation, and the next year, when you lose 8,000 on 80,000 risked or the year after, or some other customer, or 100 customers who risk $100 a month would make you a treasured customer. As gamblers we take risks, and the casino has an expected profit edge over the long haul, so why try to chisel more out of clientelle. Do they think they are banks,
or what?
And how would they treat lowly rollers like me? Currently not accepting Canadians, but I thought their software was cool, and have freerolled. Not one bit of spam either from Bodog, and a great response from their rep at CM that prevented me from registering an account, uninstalling software I can't use, and fast & courteous response.
If I had several million, I would open a casino, and make sure customers were treated right. They advertise how you won XXXX dollars, and while I am new to online gambling, land-based casinos put bells & whistles so that other players know there is hope for that win. The odds are against us gamblers and in favour of casinos, so the casino should expect any that "winner" like you is part of the course of business. They expect "losers" as part of their business strategy, and rightly so because the edge favours the house, or why run such a business?
Sounds like big numbers, but I know that I have played $60,000 in bets trying to meet a W/R on a bonus with a min/max over the course of a weekend on a 10 or 20 dollar free roll. Still did not achieve cashout, and sometimes they are gone in 5 mins.
If I win, I play more. If I lose, I play again, at about the same level. Is more a matter of how much bang for my buck, and that your gain for a month based on average bets of over $500 seems modest. If my $50 deposit turned into $700 would they refuse to pay me? Or make it difficult?. Not a Bodog customer, and aware that I lose overall.
I know I am ranting a little, not just about your personal experience, but as a gambling consumer. That Meister is a consumer site is one of the reasons I come here and try to contribute.
I have tried to follow this thread, and am not willing to comment on the fee/not appropriate legality, enforceability, etc. but I would think you would be a valued customer that they would want to make you happy, and if it was due to a miscommunication they would do a better job of responding to you so that other potential customers would see how they have treated you. Responses to legitimate questions had not clearly been answered for me following this thread, but not my beef, and I have not been asking the questions.
But by your emphasis on their latest response to you, my reading of this thread (one sided, I admit, but they have their chance to respond) what I see is you have asked perfectly legitimate questions seems like you probably could have been treated better.
Good luck to you Zman, keep us posted. I want to know how hard I have to fight to get an online casino to respond to me.
For those who get the Dr. Phil (McGraw) Show, the best indicator of future behaviour is past behaviour. Does not mean the only indicator, people & business are capable of change.
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