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Ultimate Bet Problems with Payout - resolved

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Budtman, Aug 24, 2006.

    Aug 24, 2006
  1. Budtman

    Budtman Dormant account

    Occupation:
    Security
    Location:
    Missouri
    I am a new viewer and writer on this site, but I wanted to express some problems I have been having with Ultimate Bet and was curious is anyone else has had the same. I opened a new accout with Ultimate Bet a couple of weeks ago with an intial 500 dollars. After losing that (like I always do), I added another 800 dollars. To my suprise I played that 800 up to 40500 on limit hold'em. I simply moved to bigger stakes as I made more money and it payed off. Suddenly last week, ultimate had a site crash while I was playing at a table with approximately 27000. After the crash, my account was minus this money and I was scared to death. I began writing emails to ultimate and was asking where my money went. Needless to say, I received my credit 24 hours later after a sleepless night.

    After the crash and scare, I decided to withdraw my money from this site as I had never experienced such an event on a site in three years of gaming on line involving such money. I decided to withdraw my money and probably cash out some and gamble some more on another site. Last week before the scare, I put in a withdraw of 6 thousand and change. Friday after the scare I withdrew the rest. As of today, August 23rd I have received nothing! Ultimate Bet first told me 48 hours, then 72 hours, now they say my account is under review for being so new and for such a huge withdraw.

    Question: Has anyone heard of this?

    I did nothing wrong and I am scared that they are stalling for some reason. I am an honest person with integrity and I feel like they are accusing me of some kind of dishonest practice. I admit I got lucky, but I don't think waiting a week for my money is good/fair practice. I won this money fair and square and I just wanted some insight.

    Thanks Guys!!
     
  2. Aug 24, 2006
  3. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    UB had a massive crash a few months ago where players had their money locked up for days or weeks. I got mine unlocked in 8-9 days. All of my emails were ignored during the disappearing of my cash. They handled that situation very poorly and the mass exodus of players punished them for it. I have heard the last few days it has been happening again. Their support is far below average in response time and even lower in quality IMO. What happened with me is I jut logged in every day and finally I saw my money there. I did not get credited the few dollars in bonus I cleared for those hands but that was no big deal, I was just happy my money reappeared.

    Some players waited as long as 2 weeks with no answer from support. There is no phone number to call and their affiliate program is outsourced. You could pitch a bitch here if it is not resolved quickly, maybe Bryan (or someone else here) knows some people higher up there.
     
    1 person likes this.
  4. Aug 24, 2006
  5. pokeraddict

    pokeraddict Webmaster

    Occupation:
    Pro Poker Player
    Location:
    Las Vegas
    duplicate post
     
    Last edited: Aug 24, 2006
  6. Aug 24, 2006
  7. NoMouthToScream

    NoMouthToScream Experienced Member

    Occupation:
    Employed
    Location:
    USA
    I would keep emailing them and contacting them to find out what's going on with the withdrawal. But 72 hours isn't that long to wait honestly. Give it a week and see what happens from there. I usually get fast payouts with UB within a day, but it's never in the amounts you just described. I wouldn't panic just yet. I haven't found UB to screw people, just keep at them.
     
    1 person likes this.
  8. Aug 24, 2006
  9. Budtman

    Budtman Dormant account

    Occupation:
    Security
    Location:
    Missouri
    Thanks

    Thanks guys for your replies. I know and realize that four or five days isn't a long time, but I guess I was more concerned with them stating its under review. I feel like they are accusing me of doing something wrong. I was extremely lucky and have never won that much money. I was excited and having a good time, but now I am more stressed then ever. I did send an email to Bryan on this site and hopefully he can help me resolve this as soon as possible.

    It's a shame! I enjoyed playing on their site tremendously! I just received another email from their support stating they understand my frustration and hopefully this will resolved soon?! The sad thing is, this is my five year anniversary coming up and I was going to suprise my wife with a trip. Guess that will have to wait!!

    I will keep you all informed.
     
  10. Aug 24, 2006
  11. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Hope you get your $$$ soon, I would be a tad worried if I was in your situation also. BTW turning $800 into $40500 on limit holdem is a fantastic achievement:notworthy
     
  12. Aug 24, 2006
  13. Budtman

    Budtman Dormant account

    Occupation:
    Security
    Location:
    Missouri
    I response to your comment. What else can I do??? Do you think that a website such as Ultimate Bet who is so well known in the poker world would really stiff a winner? This is my first problem dealing with a payout. I don't know what else to do at this point. Any further help from anyone would be great!

    Budtman
     
  14. Aug 24, 2006
  15. cipher

    cipher Banned member - being a jerk

    Hi Budtman:

    I feel pretty sure that you'll eventually get your money. But do yourself a huge favor and make copies of any and all communications to and from UB. Get yourself a notebook and put copies of everything EVERYTHING you've got on this situation in it. All the way back to day one if you can.

    Have a good one.
     
    1 person likes this.
  16. Aug 24, 2006
  17. Budtman

    Budtman Dormant account

    Occupation:
    Security
    Location:
    Missouri
    Thanks for the information and the positive feedback!! My wife keeps telling me to be positive also, but with all the scams out there I just am afraid I was taken advantage of.

    I have every email between me and UB staff in my in box. Other than that, that's all I have. Anything else or do you think Bryan on this site can help? Have you heard of them reviewing a withdrawal for this long?

    Thanks for any information!! This site has been real helpful and everyone seems real professional.
     
  18. Aug 24, 2006
  19. cipher

    cipher Banned member - being a jerk

    Hi budtman:

    It couldn't hurt to fill out a pitch a bitch form with all the relevant information included so that Bryan can take a cursory look at the situation. You'd just be that much further ahead of the game if they continue to slow walk you.

    One thing I would be very leery of though is accepting any partial payment schedule from U.B. that would string you out for months on end as that would just buy U. B. time if they are in a cash crisis and that type of arrangement can't serve anyone well.

    Have a good one.
     
    1 person likes this.
  20. Aug 24, 2006
  21. Budtman

    Budtman Dormant account

    Occupation:
    Security
    Location:
    Missouri
    Hey guys!

    In reference to PAB how long does it take for Bryan to get back with you? Also, still nothing from Ulitimate Bet!!

    Very frustrated!!

    Sad when you win big honestly and get screwed for it!!!
     
  22. Aug 26, 2006
  23. cipher

    cipher Banned member - being a jerk

    Bryan has got a pretty fair load but I know that he stays on the PAB's and he's pretty good about keeping folks up to date when details are available.

    I'd give him a week or so though as I do know that he's been away recently and probably has a pretty good backload.

    Have a good one.
     
    1 person likes this.
  24. Aug 26, 2006
  25. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Congrats to you and your family on your win!! Im sure it will be coming soon..everyone has given really good advice, hang in there!

    :notworthy
     
    1 person likes this.
  26. Aug 26, 2006
  27. Budtman

    Budtman Dormant account

    Occupation:
    Security
    Location:
    Missouri
    I hope your right!!

    Still waiting and praying!! Hopefully something will happen in the next few days. I can't figure out why it is taking so long though? What could they possibly be checking that takes over a week.

    For christ sake heaven forbid someone actually win money and want to actually cash out and enjoy it!!

    Any other thoughts would be appreciated:)
     
  28. Aug 27, 2006
  29. Budtman

    Budtman Dormant account

    Occupation:
    Security
    Location:
    Missouri
    The Stall Continues

    Just to update those of you who play on Ultimate Bet. I sent an email yesterday to their customer support asking about the status of my withdrawals requests. They responded back stating that it is still under review and I SHOULD be contacted shortly! This is the same response I have been getting for the last almost two weeks.

    Does anyone have any idea what could be taking so long? Are they stalling for a reason? I really thought ultimate bet was a trusted site, but I would be wary until I get my money!!:confused:
     
  30. Aug 28, 2006
  31. Budtman

    Budtman Dormant account

    Occupation:
    Security
    Location:
    Missouri
    Score One for the Good Guys

    A happy ending to an almost tragic story!! Ultimate Bet came through today and transferred all of my winnings (40500.00) to my account as requested nearly two weeks ago. Thanks to everyone who gave me advice and helped me keep my sanity!! Bryan got back to me this morning so I don't know if he was responsible or not but thanks anyways!!:) :)
     
    1 person likes this.
  32. Aug 29, 2006
  33. frufrugirl

    frufrugirl Senior Member

    Occupation:
    retired
    Location:
    NorthWest USA
    Horray!!! Happy Anniversary!!



    :) :) :)
     
    1 person likes this.
  34. Aug 30, 2006
  35. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    Good deal..:D

    Just curious, what stakes were you playing when you finally quit?
     
  36. Aug 30, 2006
  37. Budtman

    Budtman Dormant account

    Occupation:
    Security
    Location:
    Missouri
    The story pretty much goes like this.

    I started with the 500 and lost it. I then added 800 and played 5 10 limit. As I made money, I moved up the ladder. I eventually stuck with mostly 30 60 but did play 100 200 heads up. I did play a couples times on the 150 300 or 300 600 cant remember. Had major swings 10 grand in a matter of an hour. To riskey for my taste!!

    After I cashed out, I put 1250 back in and started the process all over again. As of right now I'm up again about 5000. I just purchased a trip to
    Vegas for me and the wife for 3000 so this weeks winnings covered that. If you play, let me know and good luck hope this helps!!:thumbsup:
     
  38. Aug 31, 2006
  39. silcnlayc

    silcnlayc Just one more spin pleez! CAG MM PABnonaccred PABaccred

    Occupation:
    IT Director of Operations
    Location:
    Left Hungary
    Glad to see you hung in there without losing your cool. With all the poker account hijackings and poker room credit card fraud going on at these sites, I think that they are being very careful when it comes to large sums of money being won in a very short period of time IMO.

    Just as another thread stated, that a player was aproached to do some shannaningans in the one on one poker room only to get burned and found out by the casino...it's know wonder, that they are taking every precaution in verifying that big wins such as yours are on the up and up and that there was no collusion or stolen funds involved.

    Congrats to you !!!
     

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