UKGC to bring in pre deposit KYC checks

You shouldn't have to tell them your Job or Salary nothing to do with them, WHY so much personal information

Cause otherwise we get sued by the UKGC if you go and grumble that we shouldn't have let you play based on that one day when you were a 5 year old kid and had to present a short presentation about your pet snail and developed stage fright leading to a life of problem gambling :)
 
It’s a nightmare kyc, or can be.
However I see a need for it, there must be many players spinning beyond there means, that said who’s a casino to dictate to a player how to spend there own money?..
I’ve no issues giving payslips and bank statements tbh, it’s easy.
Just where will it end I find concerning.
 
Cause otherwise we get sued by the UKGC if you go and grumble that we shouldn't have let you play based on that one day when you were a 5 year old kid and had to present a short presentation about your pet snail and developed stage fright leading to a life of problem gambling :)

Can I ask, is there any reason why you don't do electronic KYC like the UK based sites do?
This will be a nightmare for getting new customers if you have to ask for KYC docs before any deposit is allowed.
 
Can I ask, is there any reason why you don't do electronic KYC like the UK based sites do?
This will be a nightmare for getting new customers if you have to ask for KYC docs before any deposit is allowed.
Agree. At WH, and ladbrokes I’ve had massive deposits and withdrawals for years.
Never once a issue.
I’m slowly starting to shy away from the Maltese casinos and the like, not as I can’t or won’t provide what they ask, it’s just I can play elsewhere totally hassle free.
 
Can I ask, is there any reason why you don't do electronic KYC like the UK based sites do?
This will be a nightmare for getting new customers if you have to ask for KYC docs before any deposit is allowed.


My casino is moving towards it but there’s a disadvantage at it. When I worked elsewhere that used it, it made it much harder to detect identity theft or minors.

Let’s say your son is 17, he registers under your details, nicks your card and all of a sudden he’s been electronically verified because he’s 18+ on the electoral register and he’s stealing your cash.

Personally I prefer being an ass and re-requesting docs from a customer a 100x till I’m sure you’re you and that you’re not pulling a fast one on me.

Then again, I get that for the customer experience, it’s way better.
 
My casino is moving towards it but there’s a disadvantage at it. When I worked elsewhere that used it, it made it much harder to detect identity theft or minors.

Let’s say your son is 17, he registers under your details, nicks your card and all of a sudden he’s been electronically verified because he’s 18+ on the electoral register and he’s stealing your cash.

Personally I prefer being an ass and re-requesting docs from a customer a 100x till I’m sure you’re you and that you’re not pulling a fast one on me.

Then again, I get that for the customer experience, it’s way better.

Surely though, if someones son has access to a parents card, then they have access to a DL, bills and would quite easily be able to take a photo of them anyway? Even then, in that situation, most casinos don't ask for KYC until the first withdrawal, so I don't see how electronic would be any different?

I'm just thinking sign ups will reduce by a massive amount if someone signs up and instantly has to send over KYC docs, which then take 3 days to be approved. People sign up as they want to play there and then, not days later. Electronic KYC could be done on sign up, then enhanced using documents at the usual cut of points if casinos want to still use that method.
 
Indeed but it's a deterrent in its own right taking pictures. No option is fool proof I admit.

Most of casinos / sportsbooks will now move to Electronic KYC just to shut UKGC up rather than to speed processes..

To be completely honest, docs shouldn't take more than a minute each to review if just basic checks are being done.
 
My casino is moving towards it but there’s a disadvantage at it. When I worked elsewhere that used it, it made it much harder to detect identity theft or minors.

Let’s say your son is 17, he registers under your details, nicks your card and all of a sudden he’s been electronically verified because he’s 18+ on the electoral register and he’s stealing your cash.

Personally I prefer being an ass and re-requesting docs from a customer a 100x till I’m sure you’re you and that you’re not pulling a fast one on me.

Then again, I get that for the customer experience, it’s way better.

ya problem with that is, a billion other casinos wont do this. And off go your customers so they dont have to deal with such BS.
 
An interesting move. Very welcome as well. Expected to be April 2019.

Also expected to announce rigorous financial checks on affordability where casinos will set a players limits accordingly. Can only see both of these things as a good thing long term.
Good thing? OK maybe you should move to Australia if you think companies should be able to nosey around in your private financial affairs.

You would think the UK had a liberal government with sugar tax being proposed next week in the budget, telling companies how big they can make a pizza etc proposals to send in dog trainers into school to teach children how to pet a dog.
 
I'm not sure any universal system designed by ukgc is going to be 100% fool proof and at the same time player friendly, and if its not the latter I think there will be a distinct drop in revenue/turnover [maybe 20%+?]

Some of the cases where UKGC have issued fines seem so obvious in terms of the sums of money gambled, that it's head scratching territory that the correct checks weren't made, and so accordingly I think we will now have the ukgc sledge hammer to crack a nut solution.

If a more stringent system is rolled out across the board, requiring customers to email copies of confidential documents like bank statements, then I would personally require enhanced checks for the staff accessing the documents and explicit data retention policies, i.e what happens with my bank statement, is a copy stored electronically at their end or deleted upon successful completion of the kyc/sow etc...

in regards to staff checks I think they are called 'DBS', interestingly on the GOV.uk site it states:

"Enhanced check
An enhanced DBS check is suitable for people working with children or adults in certain circumstances such as those in receipt of healthcare or personal care. An enhanced check is also suitable for a small number of other roles such as taxi licence applications or people working in the Gambling Commission."
 
I'm not sure any universal system designed by ukgc is going to be 100% fool proof and at the same time player friendly, and if its not the latter I think there will be a distinct drop in revenue/turnover [maybe 20%+?]

Some of the cases where UKGC have issued fines seem so obvious in terms of the sums of money gambled, that it's head scratching territory that the correct checks weren't made, and so accordingly I think we will now have the ukgc sledge hammer to crack a nut solution.

If a more stringent system is rolled out across the board, requiring customers to email copies of confidential documents like bank statements, then I would personally require enhanced checks for the staff accessing the documents and explicit data retention policies, i.e what happens with my bank statement, is a copy stored electronically at their end or deleted upon successful completion of the kyc/sow etc...

in regards to staff checks I think they are called 'DBS', interestingly on the GOV.uk site it states:

"Enhanced check
An enhanced DBS check is suitable for people working with children or adults in certain circumstances such as those in receipt of healthcare or personal care. An enhanced check is also suitable for a small number of other roles such as taxi licence applications or people working in the Gambling Commission."
All a DBS does is tell the company if you have ever been convicted or cautioned for a crime it tells them nothing more than that so how that will help with Joe Bloggs down the road who likes to put 5p on Donuts every week is beyond me.
 
All a DBS does is tell the company if you have ever been convicted or cautioned for a crime it tells them nothing more than that so how that will help with Joe Bloggs down the road who likes to put 5p on Donuts every week is beyond me.

Because I'd rather not have a convicted criminal [unbeknown to the casino] having access to my bank statement :confused: however if you mean low rollers shouldn't face all this hassle in the first place then I am in total agreement :thumbsup:
 
Because I'd rather not have a convicted criminal [unbeknown to the casino] having access to my bank statement :confused: however if you mean low rollers shouldn't face all this hassle in the first place then I am in total agreement :thumbsup:
As most casinos are based abroad then DBS checks won't apply to them and you are correct it is very worrying sending a bank statement with your details on to someone in a country which may not have strict regulations on how it is used.
 
As most casinos are based abroad then DBS checks won't apply to them and you are correct it is very worrying sending a bank statement with your details on to someone in a country which may not have strict regulations on how it is used.

That would be a massive concern for me too, I found out a while back that some of w.hill live chat is based in the philippines or somewhere like that, and not to cast aspersions on people in other parts of the world, but the physical distance itself will increase the risks of electronic /cyber crime.
 

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