UKGC to bring in pre deposit KYC checks

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EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
An interesting move. Very welcome as well. Expected to be April 2019.

Also expected to announce rigorous financial checks on affordability where casinos will set a players limits accordingly. Can only see both of these things as a good thing long term.
 

ESCJAMIE

Raging Homosexual slots Queen. #BLM
MM
Joined
Aug 17, 2018
Location
Dudley
You shouldn't have to tell them your Job or Salary nothing to do with them, WHY so much personal information
 

MaltesePlayer

Experienced Member
Joined
Jun 21, 2017
Location
Neverland
You shouldn't have to tell them your Job or Salary nothing to do with them, WHY so much personal information
Cause otherwise we get sued by the UKGC if you go and grumble that we shouldn't have let you play based on that one day when you were a 5 year old kid and had to present a short presentation about your pet snail and developed stage fright leading to a life of problem gambling :)
 

Playford7

Meister Member
MM
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Jul 10, 2016
Location
North east England
It’s a nightmare kyc, or can be.
However I see a need for it, there must be many players spinning beyond there means, that said who’s a casino to dictate to a player how to spend there own money?..
I’ve no issues giving payslips and bank statements tbh, it’s easy.
Just where will it end I find concerning.
 

colinsunderland

Experienced Member
webmeister
MM
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Jan 28, 2016
Location
uk
Cause otherwise we get sued by the UKGC if you go and grumble that we shouldn't have let you play based on that one day when you were a 5 year old kid and had to present a short presentation about your pet snail and developed stage fright leading to a life of problem gambling :)
Can I ask, is there any reason why you don't do electronic KYC like the UK based sites do?
This will be a nightmare for getting new customers if you have to ask for KYC docs before any deposit is allowed.
 

Playford7

Meister Member
MM
Joined
Jul 10, 2016
Location
North east England
Can I ask, is there any reason why you don't do electronic KYC like the UK based sites do?
This will be a nightmare for getting new customers if you have to ask for KYC docs before any deposit is allowed.
Agree. At WH, and ladbrokes I’ve had massive deposits and withdrawals for years.
Never once a issue.
I’m slowly starting to shy away from the Maltese casinos and the like, not as I can’t or won’t provide what they ask, it’s just I can play elsewhere totally hassle free.
 

MaltesePlayer

Experienced Member
Joined
Jun 21, 2017
Location
Neverland
Can I ask, is there any reason why you don't do electronic KYC like the UK based sites do?
This will be a nightmare for getting new customers if you have to ask for KYC docs before any deposit is allowed.

My casino is moving towards it but there’s a disadvantage at it. When I worked elsewhere that used it, it made it much harder to detect identity theft or minors.

Let’s say your son is 17, he registers under your details, nicks your card and all of a sudden he’s been electronically verified because he’s 18+ on the electoral register and he’s stealing your cash.

Personally I prefer being an ass and re-requesting docs from a customer a 100x till I’m sure you’re you and that you’re not pulling a fast one on me.

Then again, I get that for the customer experience, it’s way better.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
My casino is moving towards it but there’s a disadvantage at it. When I worked elsewhere that used it, it made it much harder to detect identity theft or minors.

Let’s say your son is 17, he registers under your details, nicks your card and all of a sudden he’s been electronically verified because he’s 18+ on the electoral register and he’s stealing your cash.

Personally I prefer being an ass and re-requesting docs from a customer a 100x till I’m sure you’re you and that you’re not pulling a fast one on me.

Then again, I get that for the customer experience, it’s way better.
Surely though, if someones son has access to a parents card, then they have access to a DL, bills and would quite easily be able to take a photo of them anyway? Even then, in that situation, most casinos don't ask for KYC until the first withdrawal, so I don't see how electronic would be any different?

I'm just thinking sign ups will reduce by a massive amount if someone signs up and instantly has to send over KYC docs, which then take 3 days to be approved. People sign up as they want to play there and then, not days later. Electronic KYC could be done on sign up, then enhanced using documents at the usual cut of points if casinos want to still use that method.
 

MaltesePlayer

Experienced Member
Joined
Jun 21, 2017
Location
Neverland
Indeed but it's a deterrent in its own right taking pictures. No option is fool proof I admit.

Most of casinos / sportsbooks will now move to Electronic KYC just to shut UKGC up rather than to speed processes..

To be completely honest, docs shouldn't take more than a minute each to review if just basic checks are being done.
 

lockinlove

Staring into the sun
PABaccred
Joined
Jan 17, 2014
Location
Canada
My casino is moving towards it but there’s a disadvantage at it. When I worked elsewhere that used it, it made it much harder to detect identity theft or minors.

Let’s say your son is 17, he registers under your details, nicks your card and all of a sudden he’s been electronically verified because he’s 18+ on the electoral register and he’s stealing your cash.

Personally I prefer being an ass and re-requesting docs from a customer a 100x till I’m sure you’re you and that you’re not pulling a fast one on me.

Then again, I get that for the customer experience, it’s way better.
ya problem with that is, a billion other casinos wont do this. And off go your customers so they dont have to deal with such BS.
 

steveh35

Ueber Meister
Joined
Aug 25, 2010
Location
doncaster
An interesting move. Very welcome as well. Expected to be April 2019.

Also expected to announce rigorous financial checks on affordability where casinos will set a players limits accordingly. Can only see both of these things as a good thing long term.
Good thing? OK maybe you should move to Australia if you think companies should be able to nosey around in your private financial affairs.

You would think the UK had a liberal government with sugar tax being proposed next week in the budget, telling companies how big they can make a pizza etc proposals to send in dog trainers into school to teach children how to pet a dog.
 

mack341

Senior Member
Joined
May 8, 2018
Location
south east england
I'm not sure any universal system designed by ukgc is going to be 100% fool proof and at the same time player friendly, and if its not the latter I think there will be a distinct drop in revenue/turnover [maybe 20%+?]

Some of the cases where UKGC have issued fines seem so obvious in terms of the sums of money gambled, that it's head scratching territory that the correct checks weren't made, and so accordingly I think we will now have the ukgc sledge hammer to crack a nut solution.

If a more stringent system is rolled out across the board, requiring customers to email copies of confidential documents like bank statements, then I would personally require enhanced checks for the staff accessing the documents and explicit data retention policies, i.e what happens with my bank statement, is a copy stored electronically at their end or deleted upon successful completion of the kyc/sow etc...

in regards to staff checks I think they are called 'DBS', interestingly on the GOV.uk site it states:

"Enhanced check
An enhanced DBS check is suitable for people working with children or adults in certain circumstances such as those in receipt of healthcare or personal care. An enhanced check is also suitable for a small number of other roles such as taxi licence applications or people working in the Gambling Commission."
 

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