From 1 August, gambling consumers will be able to use Resolver, the online support tool, to make complaints related to gambling.
Resolver is a free, independent tool for consumers. It provides information about the issue the consumer wants to complain about, and support to help the consumer write emails and letters of complaint.
Resolver is not an intermediary, and doesn’t act on the consumer’s behalf – but it does help the consumer to make their complaint in a structured way, and to make informed choices about what actions to take...
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Looks like an amazing tool. Looking forward to hearing from our UK cousins how this works out.