UK Gambling Commission imposes £7.8 million penalty on 888

slotter999

Dormant account
Joined
Oct 22, 2013
Location
UK
Self-excluded customers were still able to gamble.

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Here is an interesting exert from the guardian article on the same topic: -

“The 888 sanction package will ensure those affected don’t lose out, that the operator pays the price for its failings via a sum that will go to tackling gambling-related harm, and that independent assurance will be given to see that lessons are learnt.”

The £7.8m includes repayment of the £3.5m deposits made by self-excluded customers and compensation of £62,000 to the employer from whom money was stolen.

Based on the above we can conclude that the UKGC clearly believe that deposits should be returned to self excluded customers. So when will they turn their attention to the other rogues out there I wonder?
 

maxd

Complaints (PAB) Manager
Staff member
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Jan 20, 2004
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Saltirelandia

ReggieMac

Experienced Member
Joined
May 17, 2017
Location
UK
Not intending to hijack this thread but I for one will now be pressing forward again with my complaint against 888 for confiscation of winnings as I am totally dissatisfied with the work that eCOGRA conducted on my case and will be approaching the UKGC whilst 888 are still in their line of sight. Myself and many, many others have had this horrible experience with 888 so it would be interesting to see what the UKGC would do if they suddenly received hundreds of additional complaints so soon after imposing this fine!
 

jetset

RIP Brian
Joined
Feb 22, 2001
Location
Earth
It's remarkable that 888's share price on the small cap market went up almost 6 percent this morning despite the negative and widespread publicity on its record UKGC fine.

That's partly due to the company's promotion to the FTSE 250 following a strong performance in its shares, which have jumped 21 percent in the past 12 months.

There's also speculation that putting this issue behind them - albeit at a relatively high cost - and addressing the flaws in its systems actually makes the company a more attractive proposition for investors and M&A searchers.

And other analysts have pointed out that losing its UK licence would have been a lot worse than the voluntary settlement via a fine.
 

Arch Stanton

Newbie member
Joined
Jun 1, 2017
Location
UK
Here is an interesting exert from the guardian article on the same topic: -

“The 888 sanction package will ensure those affected don’t lose out, that the operator pays the price for its failings via a sum that will go to tackling gambling-related harm, and that independent assurance will be given to see that lessons are learnt.”

The £7.8m includes repayment of the £3.5m deposits made by self-excluded customers and compensation of £62,000 to the employer from whom money was stolen.

Based on the above we can conclude that the UKGC clearly believe that deposits should be returned to self excluded customers. So when will they turn their attention to the other rogues out there I wonder?

They certainly should do. This is the clearest indication yet that when push comes to shove, the UKGC expect self exclusion to be properly operated and if a bookie or casino operator fails to insure it works they will have to return net deposits to the customers affected. This seems clear in the UKGC full statement on this case. They can't now revert to ambiguity and toothless policing of gambling operators they have adopted up until now.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Yeah i heard this too on the news. Good to finally see the UKGC acting. Hopefully this is a start to them helping people who fall victim to rogue casinos and giving fines to the rogue casinos that are ripping of UK players as well.
 

ReggieMac

Experienced Member
Joined
May 17, 2017
Location
UK
And other analysts have pointed out that losing its UK licence would have been a lot worse than the voluntary settlement via a fine.

Taking away the licence is the only thing that would bring these rogues into line. Their voluntary fine is a drop in the ocean compared to what they would have lost by being excluded from the UK market.

Until the UKGC do actually show a genuine willingness to revoke licences then these operators will keep pushing the boundaries and taking the slap on the wrist! :mad:
 
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