uk court claim question (IOM licence)

[Harry_BKK]

How does this work, does it just go through the companies support?

Every accredited casino has agreed as part of their accreditation to accept CM as mediator in disputes between players and the casino. Hence, after you file your PAB, Max, the PAB manager at CM, will contact the casino in question and ask for all the facts, logs, etc.

Once all the facts are on the table they will discuss on how to find the best possible solution. If the player is right they will support this and give a recommendation to the casino accordingly.

This is the easiest and fastest way to get clarification in your case.

 

[ProbabilityZero]

Every accredited casino has agreed as part of their accreditation to accept CM as mediator in disputes between players and the casino. Hence, after you file your PAB, Max, the PAB manager at CM, will contact the casino in question and ask for all the facts, logs, etc.

Once all the facts are on the table they will discuss on how to find the best possible solution. If the player is right they will support this and give a recommendation to the casino accordingly.

This is the easiest and fastest way to get clarification in your case.

Luckily I have never had to raise a PAB in the few years of being on this forum, but it is nice to know that free support is there should I ever have an issue. It's quite comforting and one of the things I love about this forum

 

[Karl Newbold]

I will give them time to get back to me, then maybe file one later.

Although it does tell me to go through ecogra first

 

[Jono777]

I will give them time to get back to me, then maybe file one later.

Although it does tell me to go through ecogra first

Up to you of course, however I personally would have a LOT more faith in CasinoMeister and their PAB process than I would in eCogra!