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UK Casino no withdrawals for a week

Discussion in 'Online Casinos' started by SpinUk, Mar 8, 2018.

    Mar 8, 2018
  1. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Just to warn others about depositing here - been waiting a week for 2 withdrawals (shy of a £1000).

    After speaking to chat I’ve been told they are unable to process any withdrawals “due to technical issues” for “all customers”.

    There is no warning on the site regarding this and they are still taking deposits.

    No time frame has been given for a resolution.

    I will update if I hear anything further.
     
    zellie, dunover, orion and 3 others like this.
  2. Mar 8, 2018
  3. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    You should contact James as they are operated by LeoVegas now
     
  4. Mar 8, 2018
  5. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Good call - Pm’d him and waiting for a response.
     
  6. Mar 8, 2018
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FYI removed "WARNING" from the title in order to avoid confusion with official Casinomeister Warnings. Apologies for any inconvenience caused.
     
  8. Mar 12, 2018
  9. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    No response at all from the rep at Leovegas.

    Chased on chat and got the following cut and paste response:

    We are experiencing a Technical fault with our Payment Provider which has led to us being unable to process withdrawals. I understand that this will cause inconvenience, our Technical Team are working hard to resolve the issue so that you can receive your winnings. We will process your withdrawal as a priority as soon as this issue has been resolved and email you to confirm when this has been processed. I am sorry that I am unable to provide an exact time scale for this but I can assure you that the accounts team is chasing this up on a daily basis. We would really appreciate your patience at this time, thank you in advance!“

    They are still taking deposits.
     
  10. Mar 12, 2018
  11. DreamRJ

    DreamRJ Out of this world! MM webmeister

    Occupation:
    Gamble
    Location:
    RJVille UK
    Yeah this stinks for ya.

    They really should disable deposits, but hey they wont. Just keep messaging James. You can also try Johan as well.

    Keep us updated. Oh and play elsewhere from now on.
     
  12. Mar 12, 2018
  13. JuJuJudith

    JuJuJudith Newbie member

    Location:
    United Kingdom
    That's a very dishonest behavior. Never play with them again and keep on spreading the news! Thanks for sharing.
     
  14. Mar 12, 2018
  15. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Hi, reading this over it occurs to me that I'd very much like to see you do a PAB on this. That way I can chase them and, if they're still holding up payments, possibly post an official Casinomeister Warning to let the world know the situation. The PAB submission process is described here: new procedures for PABs.

    Let me know if you have any questions.
     
  16. Mar 12, 2018
  17. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    So they emailed just now to confirm it has been processed. Think someone needs to sack their payments provider/set up contingency plans if this was the genuine reason for the delay.
     
    bebo67 likes this.
  18. Mar 12, 2018
  19. bebo67

    bebo67 Meister Member MM PABnonaccred

    Occupation:
    Im on Google and write. Thats all you need to know
    Location:
    Ontario Canada
    :laugh: They were probably watching the thread and saw what Max posted! Nothing like Max installing some fear! :p I'm glad you got it.
     
    SpinUk and Gaz237 like this.
  20. Mar 12, 2018
  21. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Fair enough. If you could confirm once you've received your money then we can mark this one off as Resolved. TY.
     
    SpinUk likes this.
  22. Mar 12, 2018
  23. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Indeed, twice recently had exactly the same result after Maxd posted. Ill let everyone know when it hits my account but much less concerned now they confirmed its been processed.
     
    bebo67 likes this.

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