UK Casino no withdrawals for a week

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
Just to warn others about depositing here - been waiting a week for 2 withdrawals (shy of a £1000).

After speaking to chat I’ve been told they are unable to process any withdrawals “due to technical issues” for “all customers”.

There is no warning on the site regarding this and they are still taking deposits.

No time frame has been given for a resolution.

I will update if I hear anything further.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
No response at all from the rep at Leovegas.

Chased on chat and got the following cut and paste response:

We are experiencing a Technical fault with our Payment Provider which has led to us being unable to process withdrawals. I understand that this will cause inconvenience, our Technical Team are working hard to resolve the issue so that you can receive your winnings. We will process your withdrawal as a priority as soon as this issue has been resolved and email you to confirm when this has been processed. I am sorry that I am unable to provide an exact time scale for this but I can assure you that the accounts team is chasing this up on a daily basis. We would really appreciate your patience at this time, thank you in advance!“

They are still taking deposits.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Yeah this stinks for ya.

They really should disable deposits, but hey they wont. Just keep messaging James. You can also try Johan as well.

Keep us updated. Oh and play elsewhere from now on.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hi, reading this over it occurs to me that I'd very much like to see you do a PAB on this. That way I can chase them and, if they're still holding up payments, possibly post an official Casinomeister Warning to let the world know the situation. The PAB submission process is described here: new procedures for PABs.

Let me know if you have any questions.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
So they emailed just now to confirm it has been processed. Think someone needs to sack their payments provider/set up contingency plans if this was the genuine reason for the delay.
 

bebo67

Ueber Meister
PABnonaccred
MM
Joined
Jun 22, 2013
Location
Ontario Canada
So they emailed just now to confirm it has been processed. Think someone needs to sack their payments provider/set up contingency plans if this was the genuine reason for the delay.
:laugh: They were probably watching the thread and saw what Max posted! Nothing like Max installing some fear! :p I'm glad you got it.
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
So they emailed just now to confirm it has been processed. Think someone needs to sack their payments provider/set up contingency plans if this was the genuine reason for the delay.

Fair enough. If you could confirm once you've received your money then we can mark this one off as Resolved. TY.
 

SpinUk

Meister Member
PABnonaccred
MM
Joined
Oct 10, 2012
Location
London
:laugh: They were probably watching the thread and saw what Max posted! Nothing like Max installing some fear! :p I'm glad you got it.

Indeed, twice recently had exactly the same result after Maxd posted. Ill let everyone know when it hits my account but much less concerned now they confirmed its been processed.
 
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