UK Bonus Buys back?

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
I emailed them this morning advising they need to remove it and I want a refund, to their credit they’ve replied to the below;

Dear Lewis,

Thanks for your email and informing us of this issue!

I have now escalated the issue so that this game can be removed and the feature can be blocked for UK players. Can you please confirm when you made these bonus buys and the amount spent so we can proceed to refund this amount?
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
This is why the accredicted list is absolute joke, at one time it was high respected and I would follow it like the plague.

But you got casinos like Slotsmillion accredicted, breaking rules, slow payments and all round awful casino, but at same time I'm told I can't gamble at Paddy power, william hill etc...

I get the admins issue, he wants to be affialated and have a rep, but times have changed surely reflect these bookie casinos as a safe option but without full accreation rather than trying to constantly make out betfair are not safe due to a issue that happened years ago.

This current list of accreidted casinos has about 4 or 5 on it and reat are junk.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
This is why the accredicted list is absolute joke, at one time it was high respected and I would follow it like the plague.

But you got casinos like Slotsmillion accredicted, breaking rules, slow payments and all round awful casino, but at same time I'm told I can't gamble at Paddy power, william hill etc...

I get the admins issue, he wants to be affialated and have a rep, but times have changed surely reflect these bookie casinos as a safe option but without full accreation rather than trying to constantly make out betfair are not safe due to a issue that happened years ago.

This current list of accreidted casinos has about 4 or 5 on it and reat are junk.
Must admit, i did laugh when i looked at the cons of the Paddy Power review, calling them Greedy B***ds, as i thought (low RTP'ers in mind): 'well what about Trada - running at 91%'s and some of the rest: and they're not? :p
 

Slottery

Senior Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Must admit, i did laugh when i looked at the cons of the Paddy Power review, calling them Greedy B***ds, as i thought (low RTP'ers in mind): 'well what about Trada - running at 91%'s and some of the rest: and they're not? :p

Not playing any slots and these fellows get most of my deposits, can't find much negative to say about BF for example, never hassle with withdrawals and on account next bank day, same of course happen with PP.

But we know how accreditations and scores are given, also all MM:s can be more active to affect ratings and reviews from players POV.
 

6HellsBells6

Full Member
PABinit
Joined
Oct 24, 2020
Location
Ireland
Hi, Could I ask why yous all have a low opinion of Slotsmillion? I joined there earlier this year based on that they were accredited here. I deposited a bit and then had my biggest win on any casino that I have played at, got verified and withdrawal processed and received within 7 hours.

Although, I have been on a long cold streak with some ups but mostly downs. I have never received so much compo from a site either.

Not that I get very far with the cashbacks and wagering x20 bonuses but again never has a Casino compensated me so much for my losses.

Sorry, but I just ask as one or two comments is advising against playing here.

Thanks
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Hi, Could I ask why yous all have a low opinion of Slotsmillion? I joined there earlier this year based on that they were accredited here. I deposited a bit and then had my biggest win on any casino that I have played at, got verified and withdrawal processed and received within 7 hours.

Although, I have been on a long cold streak with some ups but mostly downs. I have never received so much compo from a site either.

Not that I get very far with the cashbacks and wagering x20 bonuses but again never has a Casino compensated me so much for my losses.

Sorry, but I just ask as one or two comments is advising against playing here.

Thanks
Mine were the withdrawal times: ranging from 2hours on a good day to 2 plus weeks on another. That was the issue - i simply didn't know when they'd be processed, which meant that if i won a decent amount and wasn't paid in 24hours i started to worry. If i know when a casino approves that's fine; i'll take up to 24 hours etc. When you start playing at places like Unibet etc who pay you then and there, it's very difficult (and frankly not needed) to play at a place when you've to chase them up if not paid in a week etc. They claimed it was due to staff shortages etc - sorry, but that's not a players problem (and you really shouldn't be telling customers that as a reason/excuse tbh)

Other thing was SOW'ing for 940 quid deposits in 2 years - when i asked them a few questions regarding why etc they started to talk shite about 'the regulations', without answering a few basic questions straightforward. bla bla bla so that was the final straw. Just closed.

Re offers etc - they started off OK but near the end all i got was 10 FS for a twenty deposit etc: again, no real incentive to keep open/comply with SOW. Never had any comp cashback.

Not the worst place, granted, but certainly when i played there, they were far from the best.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Hi, Could I ask why yous all have a low opinion of Slotsmillion? I joined there earlier this year based on that they were accredited here. I deposited a bit and then had my biggest win on any casino that I have played at, got verified and withdrawal processed and received within 7 hours.

Although, I have been on a long cold streak with some ups but mostly downs. I have never received so much compo from a site either.

Not that I get very far with the cashbacks and wagering x20 bonuses but again never has a Casino compensated me so much for my losses.

Sorry, but I just ask as one or two comments is advising against playing here.

Thanks

Where do I even start..........

Live Chat agents rude and very slow and incompetent mostly. Staff issues excuses all the time....... Which is unacceptable.
Withdraw times was painfully slow and you just never know if it will be processed within 1 hour or 1 week or even longer.
Their website is buggy too. Slot filters not very user friendly. Live chat also buggy, you have to click in the type box everytime you want to type a new message.

In terms of loyalty well they was again decent for me at the start but that gradually deteriorated over time and then it went from getting some nice bonuses to getting nothing at all.

No idea if that was because of the countless times I complained in live chat to them about their withdraw times that they decided to just not give me any bonuses anymore. But bonuses are not that important to me, what is important to me is *Consistent Withdraw Times* If they had a set time of between 1-8 hours process time for example then that is acceptable. But they do not and they always usually fail to process them in a timely manner which results in you always chasing them every day multiple times a day asking for them to process it. Which they always refuse.

Also the live chat is NOT 24 hours and withdraws are also not approved or processed at night time, they only process them around 8 hours each day that is when the finance team are in the offices.

The only reason I played at slotsmillion was because they was the only casino I found that allowed UK players to play the amatic slots.

I have not played or deposited there for well over a year and I will never play there ever again. I kept my account open just for the fact if they decided to sell the casino to another group that I had closed accounts in, it can cause issues with other casinos in that same group. So in essence you should very very rarely or never close accounts because it can come back to bite you later down the line sometimes.
 

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
Yeah well. I’ve brought this back up from the dead.

Let me set the scene around 1 month ago SM asked me to re-verify my home address. So I uploaded my bank statement.

One month later it was still pending to be approved.

I won £80. Yes £80 on Monday morning around 9am and decided to withdraw (30 a week limit so a decent tidy profit)

On Tuesday morning they rejected my home address proof ‍♂️ (One month later!) Saying it needed to be a utility bill (why? What is more proof than a bank statement ffs)

Anyway I uploaded my gas and electric bill on Tuesday morning about an hour later after being asked

Yesterday morning it was approved. If this isn’t proof that casinos don’t bother with you until you ask to withdraw I don’t know what is. (Yes I didn’t ask to withdraw since the original asking for a utility bill)

Today, 72 hours later the withdrawal is still pending.

I don’t know why I keep using them.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Yeah well. I’ve brought this back up from the dead.

Let me set the scene around 1 month ago SM asked me to re-verify my home address. So I uploaded my bank statement.

One month later it was still pending to be approved.

I won £80. Yes £80 on Monday morning around 9am and decided to withdraw (30 a week limit so a decent tidy profit)

On Tuesday morning they rejected my home address proof ‍♂️ (One month later!) Saying it needed to be a utility bill (why? What is more proof than a bank statement ffs)

Anyway I uploaded my gas and electric bill on Tuesday morning about an hour later after being asked

Yesterday morning it was approved. If this isn’t proof that casinos don’t bother with you until you ask to withdraw I don’t know what is. (Yes I didn’t ask to withdraw since the original asking for a utility bill)

Today, 72 hours later the withdrawal is still pending.

I don’t know why I keep using them.

No need to post this in this thread..... All you can do is wait. They will pay you, they are just painfully slow........ Just play elsewhere. I have told you already STOP playing at slots-million.
 
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