UK Bonus Buys back?

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Attempted to contact said accredited casino.

sadly no live chat and email only, the likes of white hat have 24/7 chat and are not mentioned here, but a clip joint chancing it’s luck and have been for ages are accredited..

@SlotsMillion be lovely if you can get in touch having the privilege of accreditation...

obviously you will clear this matter in moments...
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
@Playford7 - on the other hand though, it is just this 1 slot. Only a few casinos have this slot available for UK players. VS do not have it for us. Partycasino does. But partycasino have a version that DOES NOT have bonus buy on it lol.

So in my opinion. I am not sticking up for them for this mistake because they are such a bad casino. But they obviously added it in a rush before xmas and then because they do not have many staff, they just failed to realise or no one let them know via live chat that it should be blocked for UK players. I suspect they will take the slot down as soon as they are aware. But to be honest. I now just want @lewisnadasurf to just contact the UKGC and send them that screenshot.

They deserve to get a fine regardless as they are a joke of a casino. I even class them as rogue.... It sucks that some casinos with UKGC licenses can still be classed like this. But they can be. Look at Casumo...... They went totally totally downhill issue after issue. They started great and was a top notch casino then just went down down down down down down down to hell............

Happens time and time again.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I
@Playford7 - on the other hand though, it is just this 1 slot. Only a few casinos have this slot available for UK players. VS do not have it for us. Partycasino does. But partycasino have a version that DOES NOT have bonus buy on it lol.

So in my opinion. I am not sticking up for them for this mistake because they are such a bad casino. But they obviously added it in a rush before xmas and then because they do not have many staff, they just failed to realise or no one let them know via live chat that it should be blocked for UK players. I suspect they will take the slot down as soon as they are aware. But to be honest. I now just want @lewisnadasurf to just contact the UKGC and send them that screenshot.

They deserve to get a fine regardless as they are a joke of a casino. I even class them as rogue.... It sucks that some casinos with UKGC licenses can still be classed like this. But they can be. Look at Casumo...... They went totally totally downhill issue after issue. They started great and was a top notch casino then just went down down down down down down down to hell............

Happens time and time again.
It’s a bonus buy mate. That’s how I see it.

you can’t pick and choose, it’s either allowed or not.

if it’s not allowed isn’t relevant mate as it should not be a option in the first place.

it’s not the first time here this casino has been literally terrible in regards of actions and it’s response.

will see how it goes, but I can’t for the life of me see how allowing a bonus buy from the U.K. is allowed, it’s hardly a one off error.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I don't like slotsmillion for various reasons, but this is clearly a mistake. All thats happened is someone hasn't changed the region setting to UK in the back office.

Not even sure it's been incorporated into the LCCP as yet, it hadn't last time I checked.

Love to know how players are breaking the regulations, what regulations have been broken that are for players?

If a casino took the winnings they would likely lose any PAB on here as the player hasn't done anything wrong, and if they close an account because of their error, then hopefully they would lose plenty more after it was publicised.
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
I don't like slotsmillion for various reasons, but this is clearly a mistake. All thats happened is someone hasn't changed the region setting to UK in the back office.

Not even sure it's been incorporated into the LCCP as yet, it hadn't last time I checked.

Love to know how players are breaking the regulations, what regulations have been broken that are for players?

If a casino took the winnings they would likely lose any PAB on here as the player hasn't done anything wrong, and if they close an account because of their error, then hopefully they would lose plenty more after it was publicised.
Can’t argue,

I’ve massively jumped the gun here without knowledge mate.

if this is the case as I presume due to your timely attendance i will apologise massively..

I’ll enjoy my cheese and biscuits in peace and return tomorrow about lunch feeling somewhat ashamed.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Oh and as an aside, the UKGC won't do a thing, they didn't do anything about GVC cheating customers so are unlikely to do anything about this.
Will be interesting to see if they do anything about my recent complaint about GVC seeing as they are still doing the same thing and can't possibly use the same excuses as last time.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Can’t argue,

I’ve massively jumped the gun here without knowledge mate.

if this is the case as I presume due to your timely attendance i will apologise massively..

I’ll enjoy my cheese and biscuits in peace and return tomorrow about lunch feeling somewhat ashamed.

But I said the same that they just made a silly mistake. I just did not use the terminology that @colinsunderland did. :)
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Pretty sure this game you can buy the feature, before everyone jumps the gun, it's the same set up as Sg big bets, hence to why it's not been stopped, I'm sure I did the same just to find out what the feature did.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Pretty sure this game you can buy the feature, before everyone jumps the gun, it's the same set up as Sg big bets, hence to why it's not been stopped, I'm sure I did the same just to find out what the feature did.
It states 'bonus cost' on the screenshot, therefore would think it hard to argue it isn't a bonus buy. Plus, just checked it at ABC and you can't buy it there.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Well I'm 100% that I did buy it, this was a couple of months ago & it's a sg buy feature so I'm unsure it does come under the radar as such.
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Well I'm 100% that I did buy it, this was a couple of months ago & it's a sg buy feature so I'm unsure it does come under the radar as such.
If it's a buy feature then it's banned. It could be that another casino had done the same as here and forgot to change the region settings.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
If it's a buy feature then it's banned. It could be that another casino had done the same as here and forgot to change the region settings.
Yer maybe... but ok then, how can you buy big bets on some of the other games, this game is under the same provider. Sg digital, the games like Jekyll & hide etc etc
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Yer maybe... but ok then, how can you buy big bets on some of the other games, this game is under the same provider. Sg digital, the games like Jekyll & hide etc etc
Does a big bet guarantee a feature? The ones I've seen don't although I rarely play SG so it's possible they do. If they do it's a way round the regulations, like the diamond mine one mentioned earlier in the thread, which I'm sure the UKGC are aware of and will clamp down on.
 

lewisnadasurf

Experienced Member
Joined
Jun 11, 2008
Location
Earth
I emailed them this morning advising they need to remove it and I want a refund, to their credit they’ve replied to the below;

Dear Lewis,

Thanks for your email and informing us of this issue!

I have now escalated the issue so that this game can be removed and the feature can be blocked for UK players. Can you please confirm when you made these bonus buys and the amount spent so we can proceed to refund this amount?
 

nutnut

Meister of Infractions
Joined
Sep 11, 2014
Location
england
This is why the accredicted list is absolute joke, at one time it was high respected and I would follow it like the plague.

But you got casinos like Slotsmillion accredicted, breaking rules, slow payments and all round awful casino, but at same time I'm told I can't gamble at Paddy power, william hill etc...

I get the admins issue, he wants to be affialated and have a rep, but times have changed surely reflect these bookie casinos as a safe option but without full accreation rather than trying to constantly make out betfair are not safe due to a issue that happened years ago.

This current list of accreidted casinos has about 4 or 5 on it and reat are junk.
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
This is why the accredicted list is absolute joke, at one time it was high respected and I would follow it like the plague.

But you got casinos like Slotsmillion accredicted, breaking rules, slow payments and all round awful casino, but at same time I'm told I can't gamble at Paddy power, william hill etc...

I get the admins issue, he wants to be affialated and have a rep, but times have changed surely reflect these bookie casinos as a safe option but without full accreation rather than trying to constantly make out betfair are not safe due to a issue that happened years ago.

This current list of accreidted casinos has about 4 or 5 on it and reat are junk.
Must admit, i did laugh when i looked at the cons of the Paddy Power review, calling them Greedy B***ds, as i thought (low RTP'ers in mind): 'well what about Trada - running at 91%'s and some of the rest: and they're not? :p
 

Slottery

Meister Member
PABnoaccred
MM
Joined
Aug 21, 2017
Location
Malta
Must admit, i did laugh when i looked at the cons of the Paddy Power review, calling them Greedy B***ds, as i thought (low RTP'ers in mind): 'well what about Trada - running at 91%'s and some of the rest: and they're not? :p

Not playing any slots and these fellows get most of my deposits, can't find much negative to say about BF for example, never hassle with withdrawals and on account next bank day, same of course happen with PP.

But we know how accreditations and scores are given, also all MM:s can be more active to affect ratings and reviews from players POV.
 

6HellsBells6

Full Member
PABnoaccred
Joined
Oct 24, 2020
Location
Ireland
Hi, Could I ask why yous all have a low opinion of Slotsmillion? I joined there earlier this year based on that they were accredited here. I deposited a bit and then had my biggest win on any casino that I have played at, got verified and withdrawal processed and received within 7 hours.

Although, I have been on a long cold streak with some ups but mostly downs. I have never received so much compo from a site either.

Not that I get very far with the cashbacks and wagering x20 bonuses but again never has a Casino compensated me so much for my losses.

Sorry, but I just ask as one or two comments is advising against playing here.

Thanks
 

pinnit2014

Meister Member
PABnoaccred
mm1
Joined
Dec 13, 2014
Location
Glasgow and Home - N Ireland
Hi, Could I ask why yous all have a low opinion of Slotsmillion? I joined there earlier this year based on that they were accredited here. I deposited a bit and then had my biggest win on any casino that I have played at, got verified and withdrawal processed and received within 7 hours.

Although, I have been on a long cold streak with some ups but mostly downs. I have never received so much compo from a site either.

Not that I get very far with the cashbacks and wagering x20 bonuses but again never has a Casino compensated me so much for my losses.

Sorry, but I just ask as one or two comments is advising against playing here.

Thanks
Mine were the withdrawal times: ranging from 2hours on a good day to 2 plus weeks on another. That was the issue - i simply didn't know when they'd be processed, which meant that if i won a decent amount and wasn't paid in 24hours i started to worry. If i know when a casino approves that's fine; i'll take up to 24 hours etc. When you start playing at places like Unibet etc who pay you then and there, it's very difficult (and frankly not needed) to play at a place when you've to chase them up if not paid in a week etc. They claimed it was due to staff shortages etc - sorry, but that's not a players problem (and you really shouldn't be telling customers that as a reason/excuse tbh)

Other thing was SOW'ing for 940 quid deposits in 2 years - when i asked them a few questions regarding why etc they started to talk shite about 'the regulations', without answering a few basic questions straightforward. bla bla bla so that was the final straw. Just closed.

Re offers etc - they started off OK but near the end all i got was 10 FS for a twenty deposit etc: again, no real incentive to keep open/comply with SOW. Never had any comp cashback.

Not the worst place, granted, but certainly when i played there, they were far from the best.
 

DreamRJ

Out of this world!
MM
Joined
Jun 6, 2013
Location
RJVille UK
Hi, Could I ask why yous all have a low opinion of Slotsmillion? I joined there earlier this year based on that they were accredited here. I deposited a bit and then had my biggest win on any casino that I have played at, got verified and withdrawal processed and received within 7 hours.

Although, I have been on a long cold streak with some ups but mostly downs. I have never received so much compo from a site either.

Not that I get very far with the cashbacks and wagering x20 bonuses but again never has a Casino compensated me so much for my losses.

Sorry, but I just ask as one or two comments is advising against playing here.

Thanks

Where do I even start..........

Live Chat agents rude and very slow and incompetent mostly. Staff issues excuses all the time....... Which is unacceptable.
Withdraw times was painfully slow and you just never know if it will be processed within 1 hour or 1 week or even longer.
Their website is buggy too. Slot filters not very user friendly. Live chat also buggy, you have to click in the type box everytime you want to type a new message.

In terms of loyalty well they was again decent for me at the start but that gradually deteriorated over time and then it went from getting some nice bonuses to getting nothing at all.

No idea if that was because of the countless times I complained in live chat to them about their withdraw times that they decided to just not give me any bonuses anymore. But bonuses are not that important to me, what is important to me is *Consistent Withdraw Times* If they had a set time of between 1-8 hours process time for example then that is acceptable. But they do not and they always usually fail to process them in a timely manner which results in you always chasing them every day multiple times a day asking for them to process it. Which they always refuse.

Also the live chat is NOT 24 hours and withdraws are also not approved or processed at night time, they only process them around 8 hours each day that is when the finance team are in the offices.

The only reason I played at slotsmillion was because they was the only casino I found that allowed UK players to play the amatic slots.

I have not played or deposited there for well over a year and I will never play there ever again. I kept my account open just for the fact if they decided to sell the casino to another group that I had closed accounts in, it can cause issues with other casinos in that same group. So in essence you should very very rarely or never close accounts because it can come back to bite you later down the line sometimes.
 
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