U.S. players cannot withdraw money?

henoch

Dormant account
Joined
Apr 14, 2005
Location
Colorado
Hi everyone!

I opened an account and deposited $1400 about a year ago on Australia or UK (not sure which) based casino. Didn't play there except few spins on a roulette table (accepted stupid bonus) but soon after I lost all confidence in playing online .

Also U.S. put some restrictions on online gambling. In January i tried to withdraw money. I thought they will give me crap about not playing minimum but instead they tell me that because of recent U.S. laws they cannot proceed with a withdrawal.
They wrote me email that they are working on it but no answer.

Question to U.S. players: Can they do this?

My buddies play poker online all the time and have no problems like that.

I didn't find that casino on this website fair nor rogue. I don't know if I can
disclose their name at this point.

Anyone had problems like this before?
 
Last edited:

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
if you gave the name of the casino that might help. have you not had any contact with them since january? it is my understanding that the anti gaming laws went into effect way more than a year ago:what:, youll get more help and info if you put up some more info that would be useful, just my thoughts on it...............laurie
 

henoch

Dormant account
Joined
Apr 14, 2005
Location
Colorado
Ok. It's Kiwi Casino. Today I sent an email first time since Jan. and I got one back that someone will contact me within 48 hrs.

They locked me out long time ago so cant tell You my bank and deposit history but it's possible that it has been longer than a year.

Also can U.S. residents get an account with a netteller?
 

GGW Laurie

Paleo Meister (means really, really old)
Joined
Jun 16, 2006
Location
In the Beautiful South !!
Ok. It's Kiwi Casino. Today I sent an email first time since Jan. and I got one back that someone will contact me within 48 hrs.

They locked me out long time ago so cant tell You my bank and deposit history but it's possible that it has been longer than a year.

Also can U.S. residents get an account with a netteller?
.thats what i thought it would have been way longer than a year , a long time since u.s players could play anywhere they pleased with ease, as far as netteller, dont think thats an option for you as a us player, i could be wrong, nothing shocks me anymore, please let us know what happens with your withdrawal, a long time for them to be holding your money, seems like they would have refunded it or something by now, you may want to pab with maxd if you dont get an answer from kiwi casino.........laurie:)
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
KIWI changed hands, and is no longer owned by Christchurch gaming, but by an outfit in the Phillipines. ALL Playtech casinos stopped serving US players when UIGEA came into effect. Very few reputable casinos now accept US players. A good many rogue casinos still do.

Withdrawals are a big problem now for US players, however, KIWI should have sent out a refund as soon as Playtech pulled out. This was quite some time ago, and at the time, most casinos promised they would refund remaining balances to US players within timescales of around a month.

KIWI have probably long since lost the ability to send gambling related payments to the US, so this money could be quite hard to extract from them.

The situation for US players recently got even WORSE, with a seizure of several bank accounts used by current payment processors that still process payments to US players. At this time, it would be uncertain which casinos have been affected, and by how much. There may soon be a flurry of complaints about non-payments and bounced checks as this seizure begins to stall the payment systems used by online casinos. In order to honour payments, the casinos will have to come up with a replacement for the $26M seized, as well as take the risk of further seizures.
BoDog seems to have been the main target, with the rest being "collateral damage". Calvin Ayre has publically embarrassed the US authorities, and has made a public spectacle of their inability to catch him, or stop him, so it is no wonder they put their all into hitting BoDog as hard as they could.
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
KIWI changed hands, and is no longer owned by Christchurch gaming, but by an outfit in the Phillipines.
Sorry, not correct.

A simple check of the Kiwi Gaming website would show that they are owned by an Antigua-based outfit - which happens to have been around for a long time.

If you don't mind, would you please endeavour to check your info before stating something as fact? Thanks :)

henoch said:
Also can U.S. residents get an account with a netteller?
Unfortunately, no.
 

babs7262

Banned User
Joined
Oct 9, 2006
Location
PA
I just wanted to add that online poker is considered a skill game now and US players are allowed to play either in all or certain states. Im not sure on the amount of states but thats why your friends that are playing poker are getting paid:)
 

tim5ny

Quit Gambling
Joined
Jun 8, 2003
Sorry, not correct.


If you don't mind, would you please endeavour to check your info before stating something as fact? Thanks :)
Ouch Spear! I felt that one all the way over here in New York! Can you do it a little nicer next time?
 

tim5ny

Quit Gambling
Joined
Jun 8, 2003
I dont think so....I might be wrong tho...;)
If he was wrong max...I don't think it was intentional. So no..I wasn't kidding. He's a good man and didn't need such a harsh reply. That's all I got out of it.
 

catrina m

Dormant account
PABaccred
Joined
Feb 8, 2007
Location
US of A
My question is:

Why wait so long to check on your funds?

Unless that is pocket change to you, I would have been checking a lot sooner.
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
If he was wrong max...I don't think it was intentional. So no..I wasn't kidding. He's a good man and didn't need such a harsh reply. That's all I got out of it.
No one said that VWM was deliberately or intentionally wrong - however, the statement he made was wrong and done without checking the facts posted on the website.

Besides, did you see the smiley face at the end? Just how harsh can that be?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
He's a good man and didn't need such a harsh reply.
Keep in mind that I know the parties involved here and have respect for both of them, but, sorry, I don't see that requesting the guy to check his facts is a major slight, or "harsh" as you say. Actually pretty civil and gentlemanly if you ask me. We're (pretty much) all grown-ups here, no need to couch everything in fluffiness. Anyway, that's my take on it.
 

henoch

Dormant account
Joined
Apr 14, 2005
Location
Colorado
My question is:

Why wait so long to check on your funds?

Unless that is pocket change to you, I would have been checking a lot sooner.
No It's not a pocket change but after emails and no responses after awhile I gave up. I wanted to give one more try after recent email reminder from Casinomeister before I go home (EU) in September for couple weeks. $$ sucks so much these days and lost another 20% of value since last November in my country.
I need every buck to go party with my buddies and pay some bills.

Thanx everyone for such huge feedback. Yesterday I received an answer From Kiwi. Can anyone tell me if this seems legitimate?


Dear (henoch)

We are pleased to inform you of a new withdrawal option enabling you to
withdraw your remaining balance from your gaming account.

The new withdrawal option, called "Swift pay", is basically a new Debit Card
enabling you to withdraw cash from your local ATM or to perform regular or
on-line purchases.

Please confirm and fill in the outstanding information below in order to use
the new service:

USERNAME: (correct i think)

1) Personal Identification Number: ______________________, [(Specify whether
this is a Driver's License (DL) or Passport (PA)]

2) Please verify your mailing address:

First Name: Correct
Last name: Correct
Street Name: P.O.BoxCorrect
City:Correct
Postal Code: Correct
State: Colorado
Country: U.S.A.
Apartment Number: _________

3) Please note that a copy of your "Personal Identification" (Driver License
or Passport) the one provided by you in section 1, is required in order to
begin with the new service procedure.

However, if you sent us a copy of your "Personal Identification" in the past,
please confirm with our customer support whether they have it on file.

In the case where you have modified your mailing address details, please check
whether your updated address details appear on the "Personal Identification"
you have sent us. Where the Personal Identification is not showing the updated
address details, please provide us with a Bank Statement or with a Utility Bill
showing the updated address details.

You may send us a scanned copy of your "Personal Identification" via; e-mail
Support@kiwicasino.com (recommended) or; Via fax: North America:1-800-517-7938
United Kingdom:0808-1203-523.

4. Once sections 1, 2 and 3 are completed you will be issued with the Debit
Card which will be sent to the mailing address designated in section 2.

Please provide the required information as soon as possible.


Please note the following:
1. All of the remaining balance in your gaming account will be credited to
your Debit Card account. (No surplus will remain in your gaming account)

2. Your withdrawal will be sent to you in USD currency only.

3. The Debit Card will be sent to you via FedEx.

4. When you receive your Debit Card please contact the Customer Support Teamor
send an e-mail confirming receipt of the above mentioned card.

Upon confirmation your account will be activated and you will be able to
withdraw your money. Bear in mind that the card activation process takes up to
48 hours.

For further information do not hesitate to contact our kiwi Casino Customer
Support available for you 24/7 on email address Support@kiwicasino.com or on
the following toll free number: North America:1-866-200-3072 United
Kingdom:0808-1203-508

We appreciate your understanding and cooperation.




Should you have any questions or concerns, please do not hesitate to contact
Kiwi Casino Support Team. We are available 24 Hours a day, 7 days a week.

With Best Regards,

Kiwi Casino

E-mail: Support@kiwicasino.com

Canada Free Phone: 1-866-241-3101
Canada Free Fax: 1-866-655-4233
UK Free Phone: 44-800-520-0746
International Phone: + (63)2-756-7854
International Fax: + (63)2-756-7857

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End of email


"Correct" means my info sent by them is correct.I dont remember if I sent them my DLicense scan and number before. I dont feel comfortable giving this info and my info they had is probably somehow available publicly .
I know from the past that couple of casinos I played on did check my ID this way. Just wonder if this is still officially accepted method?

Thanks for response!
 

tim5ny

Quit Gambling
Joined
Jun 8, 2003
Keep in mind that I know the parties involved here and have respect for both of them, but, sorry, I don't see that requesting the guy to check his facts is a major slight, or "harsh" as you say. Actually pretty civil and gentlemanly if you ask me. We're (pretty much) all grown-ups here, no need to couch everything in fluffiness. Anyway, that's my take on it.
I agree with that statement Max... I definitely do. Maybe I took it over the top, and if I did I apologize..
 

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