Two types of Photographic Identification

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
I wont give the actual casino name as to not to confuse things, but the software was net entertainment.

I played a sign up free chip at this casino and lost, but I did manage to win two tourneys after and cashed out $291. I think the fact they need two types of photographic ID is insane. (I sent them my passport as ID)

From there last email it looks final and there is nothing else I can do.

I know some people will say you didn't deposit you have lost nothing but other people will deposit and not have two types of photo ID and run into this clause.
...............................................................................................
This was there first email>

Dear xxxxx,



Due the fact that we comply with our payment policy, we would like to inform you about your withdrawal status; we are supervised by the Government of Curacao, in order words we need a second Photographic Identification, our compliance and security department give you the opportunity to send us another kind of Photographic Identification as :



A club/work badge

A School/University badge





As soon as you provide us with this exception document, as soon as the related department will contact you for further details.


................................................................................................

I replied and got this email>

Dear xxxxx,



As we have previously informed you, our security and compliance department does not allow payments without proper supports:



1. Two unedited photographic IDs, this can be a combination of (clear and visible):

ID and passport,

ID and driver license,

Passport and driver license.

We try also to be flexible and gave you the chance to send:

A work/club badge

A school/university badge

Another kind of identification



We are monitored by the government of Curacao (Netherlands Antilles). Thus we always maintain our policy of legality. Also our compliance department does not understand how a person cannot provide us with at least any other kind of Identification.

In order to process your withdrawal you will have to complete the above mentioned requirements.

However if you provide us with the necessary documentation, without any edits to the identifications and according to our payment policy, we will process your payment as soon as possible.

.............................................................................................


This bit I found shocking>
"Also our compliance department does not understand how a person cannot provide us with at least any other kind of Identification." :what::what::what:
 

GrandMaster

Dormant account
Joined
Jan 21, 2004
Location
UK
Then they will want a photo of you holding your two IDs, after that a photo of you holding the photo of you holding your two IDs.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
This is an IMPOSSIBLE request, and you SHOULD name and shame the casino concerned. One simply CANNOT have TWO passports, for example, unless they are indeed the very "fraudsters" the casinos are trying to avoid.

This is nothing more than a trick to make certain they have such a raft of excuses for non-payment that the MAJORITY of players will not be able to comply with.

The argument about it being a requirement sent down from Curaco is UTTER BULLSHIT, since many of us have played at casinos licensed by Curaco, and have NEVER come across this before.

Since when was a SCHOOL BADGE a form of "photo ID" (Do they take bets from children?), other than for a couple of years, it will NOT be "current ID". Work ID's vary enormously, many firms don't even bother (data is held and processed by computer), and only a few industries, such as security, routinely issue PHOTO badges to staff, which they ARE NOt SUPPOSED to send out to anyone in any case.

More than 50% of perfectly legitimate players would NOT have EVER been issued a "school badge" with a photo, and the ONLY way these players could get a photo ID is to COMMIT FRAUD, by buying membership of a bogus internet "university" who, for a fee, will gladly supply a "school badge" as well as a worthless degree, for a fee.

An ETHICAL operator is expected to offer an ID verification scheme whereby it is actually POSSIBLE for an honest player to comply. The ONLY thing that is available to ALL (or almost all) honest players is a PASSPORT from their country of residence, and this is not always easy to get, nor cheap, if such a request catches you by surprise.

This casino could just as easily pull this "stunt" to void winnings from depositing & winning players, but neglect to make the request to LOSING players.

At present, this has to be a warning against ALL casinos using this software, except for the MINORITY of players that have ready access to two forms of photo ID, AND are prepared to let BOTH be held by an offshore casino in Curaco.
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
I agree this is outrageous! :eek:
I know which casino this is, (a brand new Net Ent place) and I have played there too.
I haven't withdrawn yet, but I am planning to.

But when I clicked on the link about account verification (Payment Policy) I swear it only asked for one form of ID - I just checked it again now, and it's been changed to TWO! :mad:
I would have definitely noticed this if it was there before, because like LOOKAWAY I only have one photographic ID - my passport. My driving license is the old style paper only one.
I sent a scan of my passport, the front & back of my credit card and a utility bill as requested and they never replied asking for more...
But I wont be withdrawing for a couple of weeks, so I might run into this problem then.

Does anyone know if Net Entertainment have a dispute service?

KK
 

Webzcas

Winter is Coming!
Joined
Mar 31, 2005
Location
Block S25, South Stand, Ashton Gate, BS3
An id card, a passport, or a driving licence with a photograph should suffice. Any one of the three. Not all of them.

Definately sounds like they are stalling paying you and making you jump through as many hoops as they can to ensure your payment is continually delayed.

An ETHICAL operator is expected to offer an ID verification scheme whereby it is actually POSSIBLE for an honest player to comply. The ONLY thing that is available to ALL (or almost all) honest players is a PASSPORT from their country of residence, and this is not always easy to get, nor cheap, if such a request catches you by surprise.

I know of some casinos which ask for the ID before you even play. This is good imo and ensures you do not hit a brick wall when it comes to cashing out, should you win at the casino.
 

JHV

<a href="http://www.casinomeister.com/meister_awar
Joined
Jun 2, 2005
Location
Perennial Traveler
I'm thinking Name and Shame.

The nonsense about Curacao is exactly that. Nonsense. Flat-out lying - I'm sure of it.

And I don't think NetEnt would be happy to hear that one of their licensees is acting like this. I've played on a lot of NetEnt casinos - this is definitely not a NetEnt policy either.
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
I agree this is outrageous! :eek:
I know which casino this is, (a brand new Net Ent place) and I have played there too.
I haven't withdrawn yet, but I am planning to.

But when I clicked on the link about account verification (Payment Policy) I swear it only asked for one form of ID - I just checked it again now, and it's been changed to TWO! :mad:
I would have definitely noticed this if it was there before, because like LOOKAWAY I only have one photographic ID - my passport. My driving license is the old style paper only one.
I sent a scan of my passport, the front & back of my credit card and a utility bill as requested and they never replied asking for more...
But I wont be withdrawing for a couple of weeks, so I might run into this problem then.



Does anyone know if Net Entertainment have a dispute service?

KK


Yes, I also noticed they only needed one form of photographic ID, this has definitely been changed.
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
I'm thinking Name and Shame.

The nonsense about Curacao is exactly that. Nonsense. Flat-out lying - I'm sure of it.

And I don't think NetEnt would be happy to hear that one of their licensees is acting like this. I've played on a lot of NetEnt casinos - this is definitely not a NetEnt policy either.

I actually have a PAB in process, so I can't name and shame as it's against the rules. Even know I wish I could:mad:

It is a shame that I had to waste my one PAB like this, Net ent has a really clean Rep, the only trouble I know of from there casinos is from stryyke casino-so just one case.
 

JHV

<a href="http://www.casinomeister.com/meister_awar
Joined
Jun 2, 2005
Location
Perennial Traveler
I actually have a PAB in process, so I can't name and shame as it's against the rules. Even know I wish I could:mad:

It is a shame that I had to waste my one PAB like this, Net ent has a really clean Rep, the only trouble I know of from there casinos is from stryyke casino-so just one case.

Yea, I'm an unabashed fan of NetEnt software and have played at heaps of the Scandi NetEnt casinos - never had a problem - don't think I ever cashed out so that might have been a factor also now that I think about it...I think you just have to take some of the blame here for winning! Putting it all on them like that is unfair...it's partly your fault too...if you'd lost like I am skilled doing, no problem, everyone happy!

:foodforthought

ps. Thanks for Stryyke warning. Will remember that.
 

killy33

Dormant account
Joined
Jul 23, 2009
Location
Argentina Buenos aires
i had this horrible experience at golden palace,a year ago,was the first time i withdraw from a casino,the thing is,that here in argentina its one ID too,and i havent got a driver license,so i did this,i sent them my ID AND MY birth certificate of 1985
:lolup:.i got paid then,Way dont you do that look away?sent them your id and birth cetificate,good luck buddy,hope you get paid 300 hundred bucks is Money!
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
What gets me is that they will accept as another form, a SCHOOL BADGE:eek: . Only CHILDREN will have one of these, and by the time they are old enough to play, it would have expired.

The others they say they will accept are just as laughable, a CLUB badge.

Easy peasy - start your own club then, and issue yourself with a photo bearing club badge.

I am member of several clubs, and NONE issue a PHOTO badge, simply because there is no point (and it would be FAR too expensive), a membership card bearing a number is enough to verify me as a current paying member when I attend, and they have a record of my membership & payment for the magazines.

What about offering them these two, a university ID, and a club badge. Your own club, plus an internet university.

How about the Treasure Ireland Emptiers' Association - I'll be Capt'n, and issue crew badges bearing a photo:p
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
What do you mean? You can do more than one PAB I think...?
You can only have one PAB against a non-accredited casino.

I'm sure this a casino I am currently playing at. I played a ND bonus at a NetEnt casino, and then got a further free chip for a tournament win. It was without a rollover requirement, but I just went ahead and blew it since there seems little point.

Looks like I may have another tournament win upcoming though. I wonder if they would accept my transit pass? It has a photo.
 

Tengil

Senior Member
Joined
May 4, 2006
Location
Finland
What gets me is that they will accept as another form, a SCHOOL BADGE:eek: . Only CHILDREN will have one of these, and by the time they are old enough to play, it would have expired.
The others they say they will accept are just as laughable, a CLUB badge.

Easy peasy - start your own club then, and issue yourself with a photo bearing club badge.

I am member of several clubs, and NONE issue a PHOTO badge, simply because there is no point (and it would be FAR too expensive), a membership card bearing a number is enough to verify me as a current paying member when I attend, and they have a record of my membership & payment for the magazines.

What about offering them these two, a university ID, and a club badge. Your own club, plus an internet university.

How about the Treasure Ireland Emptiers' Association - I'll be Capt'n, and issue crew badges bearing a photo:p

I think they mean a student card. Not that it works as an official ID anywhere. But it has your name, photo and date of birth.
Still have my old one left, I look like a thug on it.
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
i had this horrible experience at golden palace,a year ago,was the first time i withdraw from a casino,the thing is,that here in argentina its one ID too,and i havent got a driver license,so i did this,i sent them my ID AND MY birth certificate of 1985
:lolup:.i got paid then,Way dont you do that look away?sent them your id and birth cetificate,good luck buddy,hope you get paid 300 hundred bucks is Money!

Hi, I actually sent my birth certificate plus a bank statement with my passport.
 

LOOKAWAY

Senior Wember
PABnonaccred
Joined
Oct 29, 2007
Location
England
Well I done a PAB the other day and about an hour ago I got paid.

Big thanks to MAX for handling this issue for me:thumbsup:

They also let me know that they have changed the rules now, so one type of photographic ID is ok for withdrawals.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Well I done a PAB the other day and about an hour ago I got paid.

Big thanks to MAX for handling this issue for me:thumbsup:

They also let me know that they have changed the rules now, so one type of photographic ID is ok for withdrawals.

Glad they have seen sense. The SECOND form of photo ID was never going to be very secure in terms of proving ID to the kind of standard casinos need, and even the suggested "student card" is available to STUDENTS, so would only be a CURRENT photo ID for 3 or 4 years, and thereafter would be little use. I STILL have mine, but it expired more than 20 years ago, and NONE of the information would be correct now.

When the UK government was discussing ID cards, the point was made that it should INCLUDE all our other state granted "permissions" in one card (and on one database), as this would be CHEAPER than issuing MORE than one photo document. It is the need for a photo that makes these documents so expensive to administer, so most places only issue them when ABSOLUTELY NECESSARY. The driver's license was changed to the photo form NOT so that it could be used as an ID card, but to PREVENT fraud at the driving test. With a paper license, experienced drivers were taking the exam for learner friends (or even paying customers), and this meant that drivers who did not take the test themselves managed to get full licenses. Now, it is pretty much impossible for another person to take the exam on behalf of a leaner driver, because the driver taking the test is checked against the photo on the provisional license, and if they don't match, the exam does not take place (and criminal charges could result).

Banks were told by some research that issuing photo credit cards would make it almost impossible for people to use stolen cards in shops, because they would CLEARLY not be the card's owner. The banks REJECTED this idea because it was MORE expensive that just paying out for the frauds.

Any OTHER casino thinking this rule will protect them will find it will make them look bad, by inventing a rule that a very large number of players will not be able to comply with UNLESS they start down the road of "fraud" by getting ID's "made up" to supplement, say, their passport.

Maybe this should be a poll, how many of us could ACTUALLY supply TWO forms of photo ID compared with those of us only having the one.
 
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