I wont give the actual casino name as to not to confuse things, but the software was net entertainment.
I played a sign up free chip at this casino and lost, but I did manage to win two tourneys after and cashed out $291. I think the fact they need two types of photographic ID is insane. (I sent them my passport as ID)
From there last email it looks final and there is nothing else I can do.
I know some people will say you didn't deposit you have lost nothing but other people will deposit and not have two types of photo ID and run into this clause.
...............................................................................................
This was there first email>
Dear xxxxx,
Due the fact that we comply with our payment policy, we would like to inform you about your withdrawal status; we are supervised by the Government of Curacao, in order words we need a second Photographic Identification, our compliance and security department give you the opportunity to send us another kind of Photographic Identification as :
A club/work badge
A School/University badge
As soon as you provide us with this exception document, as soon as the related department will contact you for further details.
................................................................................................
I replied and got this email>
Dear xxxxx,
As we have previously informed you, our security and compliance department does not allow payments without proper supports:
1. Two unedited photographic IDs, this can be a combination of (clear and visible):
ID and passport,
ID and driver license,
Passport and driver license.
We try also to be flexible and gave you the chance to send:
A work/club badge
A school/university badge
Another kind of identification
We are monitored by the government of Curacao (Netherlands Antilles). Thus we always maintain our policy of legality. Also our compliance department does not understand how a person cannot provide us with at least any other kind of Identification.
In order to process your withdrawal you will have to complete the above mentioned requirements.
However if you provide us with the necessary documentation, without any edits to the identifications and according to our payment policy, we will process your payment as soon as possible.
.............................................................................................
This bit I found shocking>
"Also our compliance department does not understand how a person cannot provide us with at least any other kind of Identification."
I played a sign up free chip at this casino and lost, but I did manage to win two tourneys after and cashed out $291. I think the fact they need two types of photographic ID is insane. (I sent them my passport as ID)
From there last email it looks final and there is nothing else I can do.
I know some people will say you didn't deposit you have lost nothing but other people will deposit and not have two types of photo ID and run into this clause.
...............................................................................................
This was there first email>
Dear xxxxx,
Due the fact that we comply with our payment policy, we would like to inform you about your withdrawal status; we are supervised by the Government of Curacao, in order words we need a second Photographic Identification, our compliance and security department give you the opportunity to send us another kind of Photographic Identification as :
A club/work badge
A School/University badge
As soon as you provide us with this exception document, as soon as the related department will contact you for further details.
................................................................................................
I replied and got this email>
Dear xxxxx,
As we have previously informed you, our security and compliance department does not allow payments without proper supports:
1. Two unedited photographic IDs, this can be a combination of (clear and visible):
ID and passport,
ID and driver license,
Passport and driver license.
We try also to be flexible and gave you the chance to send:
A work/club badge
A school/university badge
Another kind of identification
We are monitored by the government of Curacao (Netherlands Antilles). Thus we always maintain our policy of legality. Also our compliance department does not understand how a person cannot provide us with at least any other kind of Identification.
In order to process your withdrawal you will have to complete the above mentioned requirements.
However if you provide us with the necessary documentation, without any edits to the identifications and according to our payment policy, we will process your payment as soon as possible.
.............................................................................................
This bit I found shocking>
"Also our compliance department does not understand how a person cannot provide us with at least any other kind of Identification."