Twin Loyalty VIP Screwing the pooch + Gaslighting and ignoring Clients and chiseling

hubbadubbadingdong

Newbie member
Joined
Feb 4, 2022
Location
vancouver
So been a member of Twin Casino for a couple of years and like the site and people but recently anyone else having a mare with the VIP group ;

I have really scaled back my spend there (maybe that’s reciprocal event) ; But you get invited to be a VIP member; get private numbers emails - so you would think you could get a hold of a person there

Sitting at 2-3 days waiting on a message to be returned ; midweek Vip spins were $2/4/5 spins 50 of them when they remember to do them now 15 $0.50 spins .

Reaching milestone in programme used to get $25:$50 - now getting 10 cent crappy spins

Getting confirmation on offers only for them to be rescinded

Any one else getting cold shouldered is it just me maybe ?

Either way I’m fed up chasing people to give them my cash and the fact they are dropping RTP - if they put the time in probably wouldn’t be looking for a new home

IS IT JUST ME ?
 

snorky510238

Chief glockenspiel maker
Joined
Jan 12, 2018
Location
Uk
I don’t play there but it sounds like a pretty shite experience. Seems like, as long as you keep throwing money their way without them giving you an incentive, the more they are inclined to let you do so.

If I deposited enough to be classed as a VIP, I would want that status to mean something and be upheld. Vote with your wallet and look elsewhere, I am sure there will be other Casinos who will treat you more appropriately.
 

Realitybitez

Full Member
Joined
Oct 28, 2011
Location
New Zealand
Im also having a few issues with them right now. Do they have a casino rep on here that I could discuss this with, or should I just proceed with a PAB?🤨
 

LadyJelena

CM Account Manager
Staff member
CAG
MM
Joined
Mar 18, 2012
Location
Serbia
I'll buzz Twin tomorrow :)
 

Leighton Twin

Representative for Twin Casino
Joined
Nov 10, 2020
Location
Malta
Good morning all,

I hope everyone is doing well and enjoying the new year, just like spring has sprung, we are springing back into action at Twin.com VIP @ CasinoMeister.

Please feel welcome to reach out to [email protected] with any concerns or queries you may have or write me a message here, you can also catch the Twin VIP team on Live Chat for any urgent queries :)

We hope the reels, tables and cards take care of you and when they don't, please be assured that Twin will!

All the best!

Leighton
 

hubbadubbadingdong

Newbie member
Joined
Feb 4, 2022
Location
vancouver
You have more chance winning the lottery 5 weeks running, or being struck by lightning 3 times in a row than being able to get a hold of @Leighton Twin ; and Less of a chance of them getting back to you on time . I’ve seen more reliable chocolate tea pots than @Leighton Twin
Good morning all,

I hope everyone is doing well and enjoying the new year, just like spring has sprung, we are springing back into action at Twin.com VIP @ CasinoMeister.

Please feel welcome to reach out to [email protected] with any concerns or queries you may have or write me a message here, you can also catch the Twin VIP team on Live Chat for any urgent queries :)

We hope the reels, tables and cards take care of you and when they don't, please be assured that Twin will!

All the best!

Leighton
 

Leighton Twin

Representative for Twin Casino
Joined
Nov 10, 2020
Location
Malta
Hey Twinner,

I am happy to reassure you that the Twin Loyalty Team are hard at work and looking after all of the lovely Twin players across the globe.

From what I see there are no outstanding communications that do not have a response and so please do get back in touch if you are missing a response and we'll locate the thread.

If you'd like an update on any issues you feel are unresolved, please feel free to get in touch or even let us know your query here, we are happy to help :)

Please ensure to leave your user ID or email address if you need us to check anything out for you in here.

Kind regards
 

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