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Twin.com / Skrill deposit not credited

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Dafunk, Sep 25, 2018.

    Sep 25, 2018
  1. Dafunk

    Dafunk Newbie member

    Location:
    Germany
    Dear members,

    It's the first time, that I need your help.
    Twin is a great casino, I'm playing there a lot as a low roller. Always getting paid if I win and a great customer support. But this time, I'm really disappointed.

    On the 21st this month, I've made a 30€ Skrill deposit, which was deducted from my Skrill account, but never appeared in my casino wallet. That was 8 o'clock in the morning.

    Directly informed the customer support about the missing deposit. Was promised, that the problem should be fixed soon.

    I've requested to refund my deposit, but the money is still missing.
    Contacted the support again and I was put off, that the technical team will handle this.

    Next step, Casino rep. Wrote a short pn, but the rep was last seen on the 3rd may. Customer support was directly informed, that I've written a pn to the rep. No response at all.

    Now I need your help, we are talking about a small 30€ deposit, but imagine a bigger one.

    Thanks in advance for any suggestion regarding my issue.


    Greetings,
    Dafunk

    *edit: Two other Skrill deposits were credited without a problem.
     
  2. Sep 25, 2018
  3. Playford7

    Playford7 Experienced Member

    Occupation:
    Offshore worker
    Location:
    North east England
    Ask someone more official than me to give the boss or max a nudge to contact the rep.
    As hard as it is be patient, the guys on here will help you.
    Never heard of the casino so can’t comment.
    Seems straight forward enough however, have some patience and I’m sure it’ll be solved no issues.
     
  4. Sep 26, 2018
  5. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    I don't know if it is the same thing, but it happened to me a few months back with another casino and Neteller.
    Difference is that I didn't notice it but many days later when the money returned to my Neteller.

    These things happen and 99.99% are fixed by themselves. You have to give it time.
    I hope by "I've requested to refund my deposit" you don't mean Skrill, because that will get you in trouble.
     
  6. Sep 26, 2018
  7. Dafunk

    Dafunk Newbie member

    Location:
    Germany
    Thanks for your reply.
    I‘ve asked the casino customer support, to refund the deposit. Not Skrill support :)

    Greetings,
    Dafunk
     
    nikantw likes this.
  8. Sep 27, 2018
  9. patience

    patience Newbie member

    Occupation:
    Chief Brand Officer
    Location:
    Malta
    Hi Dafunk,

    sorry to read you had some issues with deposit. I am going to check the status and come back on that shortly. Our rep. account has not been used much since we started but it will change very soon, when we enter the flames.

    /Marcin
     
    Dafunk and nikantw like this.
  10. Sep 27, 2018
  11. Twin

    Twin I-Gaming Industry Representative

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi Dafunk,

    still Marcin here, just wanted to confirm I spoke with our payments team and requested to investigate your query and credit missing funds, which they did. It must have been a tech error between skrill and twin servers but definitely it took too long to get it sorted on our side, please accept my apology for that. Wish you a very good experience from now on.
     
    Dafunk, nikantw and sassa like this.
  12. Sep 27, 2018
  13. Dafunk

    Dafunk Newbie member

    Location:
    Germany
    Many thanks four your reply Marcin.:thumbsup:

    The missing deposit has now been credited and is available in my account.
    By the way, thanks for the bonus. Hope to have some fun with it. :)

    Have a nice weekend!

    Greetings,
    Dafunk
     
    nikantw and dionysus like this.
  14. Sep 28, 2018
  15. Twin

    Twin I-Gaming Industry Representative

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi Dafunk,

    Thank you for confirming!

    We wish you a lovely weekend as well!

    Kasper,
    CasinoManager
    Twin
     

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