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Twin Aces - resolved

Discussion in 'Casino Complaints - Bonus Issues' started by evasive, Aug 24, 2006.

    Aug 24, 2006
  1. evasive

    evasive Dormant account

    recording engineer
    Hello all, Im new here and fairly new to the world of casino whoring.

    I have cleared about 12 casinos without any problems, but twin aces failed to pay me my bonus after meeting the requirments.

    I deposited $300, met the requirments, waited about a week and cashed out $416. $300 was placed back into my neteller account.

    Sorry if this is standard procedure, when being labled as a whore. If so, I guess this is more of a heads up.

    Has anyone had this problem, I assume there is nothing that can be done...

    Thanks all
  2. Aug 24, 2006
  3. bpb

    bpb Banned User - repeated violations of rule 1.14 (tr PABnorogue PABnonaccred

    99.9% chance that you didn't meet the wagering requirement. They recently upped it if you're playing blackjack. Contact them via online support, they are very helpful.
  4. Aug 24, 2006
  5. evasive

    evasive Dormant account

    recording engineer
    thanks bpb, it seems at first they only process your original deposit, and then process your winnings after approval. Support said I should expect my other payment tonight.

    Sorry for the thread, but I haven't run into this problem before.

    Please feel free to delete mods
  6. Aug 25, 2006

    WAYLANDER Experienced Member webmeister

    Garden buildings installer S/E / Poker
    Actually evasive it is a very good point

    I remember checking my neteller account ( quite a while ago ) and thinking exactly the same thing on my 1st ever cashout.
    Though it has to be said if memory serves me correctly i had received an email explaining.
    I believe my winnings were in the next day.

    Never fear they are a reputable casino and i am sure everything will be ok.... still a confusing way of doing things if you ask me!

  8. Aug 26, 2006
  9. vinylweatherman

    vinylweatherman You type well loads CAG MM

    STILL At Leisure
    United Kingdom

    Since you are a self confessed whore, it is likely that any further accounts opened at this group will trip the software at the point of registration. This will prevent further accounts being whored. The limit for this group is normally 2 group accounts with bonuses, and an attempt to open a third will be referred for manual approval. The rep here will have probably seen this thread, and will have been saved the trouble of disallowing any further group accounts.
    Blackjack or VP play more than doubles the WR, from 15x to 40x when I last checked. For Neteller withdrawals, the initial deposit is paid back before the audit, and is pretty quick for a playtech. Any winnings are paid after audit, and should follow in around 3 days if all is well. This is my experience of making a first withdrawal at Twin Aces.
  10. Aug 27, 2006
  11. evasive

    evasive Dormant account

    recording engineer
    hello, just wanted to say that I did in fact receive my bonus. I was just confused when I saw that just my deposite was placed in my neteller account. ( I believe it took 2 days for the bonus to be credited to my neteller acc) thanks for the help.

    If anyone knows how to change the thread title, please let me know. Twin aces is one of the better casinos I've played at. Or if a mod could that would be great. thanks
  12. Aug 30, 2006
  13. The Watchdog

    The Watchdog Dormant account

    sports, poker, casinos
    Costa Rica
    Good thing

    Twin Aces is a nice Playtech Casino, One of my favs after Sun Palace..

    They have that weird policy about matching your deposit first and then within 48 hours matching your deposit.

    I am pretty sure is stated on their website. They always pay...

    It wasn't your bonus which wasn't paid.. it was only that they credit your deposit first, then pay your winnings. Probably the have some sort of reverse procedure which saves time.. dunno...
  14. Aug 30, 2006
  15. happygobrokey

    happygobrokey Dormant account

    student of life

    was that an iron chef reference?

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