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TSII & IR Achievements cleared at casinoluck

Discussion in 'Online Casinos' started by brianmon, Feb 1, 2014.

    Feb 1, 2014
  1. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    I just deposited at casinoluck and found that all my achievements on IR and TSII have been cleared. it's like I'm playing them for the very first time Anyone else found this problem at casinoluck or any other flash casinos? I've emailed them, but no reply and live support are offline!
     
  2. Feb 1, 2014
  3. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    It was a long time ago but i remember losing all my achievements when the browser version of 32Red changed to quickfire. I never got them back but then again i didn't ask at the time :(
     
    1 person likes this.
  4. Feb 1, 2014
  5. sparkz

    sparkz Senior Member

    Occupation:
    sales
    Location:
    Earth
    To be honest, I doubt they can help but worth a go.

    The actual use with these achievements seem to be to give players rewards depending on what achievement they have acquired. Like look at betat (and a few others I think?). For completing achievements you can claim a bonus.

    I don't think there would be a way to load achievements onto someone's account for this reason? Even if they could I guess the only way it would happen is if you had a screenshot proving what achievements you had already gained.
     
  6. Feb 1, 2014
  7. brianmon

    brianmon Meister Member webby mm4

    Location:
    uk
    it's not the paytable achievements, I'm particularly bothered about. it's the progress i'd made in the bonus section. I had achieved gold in that, so i had the choice of any of the bonuses, now i'm having to start from scratch
     
  8. Feb 1, 2014
  9. rshkrn

    rshkrn Senior Member

    Occupation:
    unemployed
    Location:
    Asia
    you should definitely write or chat to them about it......even though it may not help you directly it could help if they made some changes so as not to affect other players.
     
  10. Feb 1, 2014
  11. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    same problem

    yeah i had a small deposit there today aswell, didnt hit the bonus but all acheivements on ts2, ir, playboy and TFROL are cleared

    Very annoying as now it would take another 40-50 deposits to unlock the bonus rounds or even more

    As it has happened to more than one person it might be they updated their software version or something as the reels were also very slow especially on playboy and ir
     
  12. Feb 1, 2014
  13. sparkz

    sparkz Senior Member

    Occupation:
    sales
    Location:
    Earth
    I guess that would still apply as an "achievement" in the same way completing sets of symbols on the paytable does.

    Like getting "gold status" progress in the bonus is an achievement (pays £1 at betat if averaging 30p spins)
     
  14. Feb 1, 2014
  15. kazzi

    kazzi Experienced Member

    Occupation:
    Unemployd
    Location:
    Denmark
    Had same problem at 7sultans some years ago, just contacted live chat and they went to microgaming about the problem and it was fixed pretty quickly.
     
    1 person likes this.
  16. Feb 1, 2014
  17. randomiam

    randomiam Meister Member

    Occupation:
    n/a
    Location:
    australia
    its happens alot with flash based

    the quick costly fix is put game on lowest bet 30 cents and hit auto play till you get thru the features might cot you 100 to 200 but it works well of course it works lol
     
  18. Feb 1, 2014
  19. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Resetting won't affect your RTP/returns from the bonus round at all, but might lessen the enjoyment of playing for a while. Annoying I must admit.
     
  20. Feb 1, 2014
  21. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    guys

    terrible start to this casino for me as well! signed up, deposited £150, no sign up bonus awarded! went on live chat and I said I don't need a code, she said obviously some tech problem as always. she will contact the casino manager.

    says it will take a hour for this, lets see eh?

    bit of a attitude problem from live chat too, very rude! and I was nothing but polite!

    signed up via neteller, hope this is not the problem, as nothing in the terms about not getting the bonus signing up via neteller.
     
  22. Feb 1, 2014
  23. CasinoLuck_Eric

    CasinoLuck_Eric Official Rep for CasinoLuck - CM Accredited Casino

    Occupation:
    Casino Manager
    Location:
    Europe
    Hi guys,

    Thanks for letting us know about this. We have contacted our platform provider to investigate. Hopefully, these achievements can be restored.

    Please accept our apologies for now and rest assured that we are working on this.

    Have a great weekend!

    Eric,
    CasinoLuck
     
    4 people like this.
  24. Feb 1, 2014
  25. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    hi erik

    I just pm you...
     
  26. Feb 1, 2014
  27. CasinoLuck_Eric

    CasinoLuck_Eric Official Rep for CasinoLuck - CM Accredited Casino

    Occupation:
    Casino Manager
    Location:
    Europe
    Hi,

    My apologies about the bonus not being added automatically like it should have been. It has already been taken care of and the bonus should be in your account by now :)

    I hope it was just a misunderstanding with the live chat agent. If he/she was rude, I will bring out the whip and deal with this accordingly! ;)

    Eric,
    CasinoLuck

     
    2 people like this.
  28. Feb 1, 2014
  29. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    This alone might have me to deposit at your casino once more. :p

    TSII & IR Achievements cleared at casinoluck: orielly_answer_3_xlarge.jpeg,Feb 1, 2014

    I couldn't resist, Eric... :D

    BTW, Welcome to Casinomeister's forum! :thumbsup:
     
  30. Feb 1, 2014
  31. CasinoLuck_Eric

    CasinoLuck_Eric Official Rep for CasinoLuck - CM Accredited Casino

    Occupation:
    Casino Manager
    Location:
    Europe
    Haha, nice one and thanks for the welcome! I'm happy to be here :)


     
  32. Feb 1, 2014
  33. asadzareef89

    asadzareef89 Meister Member MM

    Occupation:
    Admin Asst
    Location:
    United Kingdom
    Welcome here Eric

    I can tell you, you will have a great time here and I can say that your casino is brilliant and it has improved so much since i first played there about a year ago so way to go and i hope this pattern carries on

    And on unrelated note as i understand next casino is also a sister casino to casinoluck so would u be answering queries regarding that casino aswell or just CasinoLuck?
     
  34. Feb 1, 2014
  35. CasinoLuck_Eric

    CasinoLuck_Eric Official Rep for CasinoLuck - CM Accredited Casino

    Occupation:
    Casino Manager
    Location:
    Europe
    Thanks for the kind words :)

    This is meant to be a rep account for CasinoLuck only but since there is none for NextCasino as of yet, you can pm any questions regarding that brand through me for now. I´ll make sure such matters are forwarded to the right person and dealt with swiftly.

     
    5 people like this.
  36. Feb 1, 2014
  37. miso

    miso Meister Member MM

    Occupation:
    accountant
    Location:
    Ireland
    At last :thumbsup:

    Welcome, Eric. I have only praise for Luck and Next (my main casino), so it`s nice to see you here.
     
  38. Feb 1, 2014
  39. wobble33

    wobble33 Senior Member

    Occupation:
    x
    Location:
    uk
    hi erik

    thanks for dealing with this for me :thumbsup: maybe was a language barrier with c/s so no problems at all :thumbsup:
     
    1 person likes this.

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