Trying to close an account

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Club Gold Casino is not a place for me. I have never made a deposit so I thought I should close the account and forget the casino existed.
I asked it to be permanently closed of course.

The first reply I got was this email

Dear Sara, Hello and thank you for contacting Club Gold Casino. We are sorry to hear of your desire to suspend your gaming account. As a valued player we are required to apply the appropriate timeframe for your account suspension, with this in mind please select your preference from the below options: 1 Week1 Month 3 Months6 Months Upon confirmation of the suspension timeframe we will proceed in processing your request. Please be advised that the suspension process takes 48 business hours to complete. We trust this is sufficient for your purposes. However, should you require further assistance please do not hesitate to contact us using one of the methods listed below:

I replied back and said that I didn't understand really, and that I didn't want it suspended for a week or 6 months. I wanted it totally closed. I suspected to get an email that confirmed that. Instead I got this.

Hello and thank you for contacting Club Gold Casino confirming the time frame of your account suspension. Please be advised your request to suspend your account has been initiated, and will take 24 – 48 hours to complete. Should you wish to activate your Club Gold account at any time during the suspension period, simply contact us on one of the methods listed below and we will be happy to assist you further. Club Gold Casino would like to take this opportunity to thank you for patronage, and look forward to welcoming you back soon. I trust this is sufficient for your purposes. However, should you require further assistance please do not hesitate to contact us using one of the methods listed below:

I have again sent a mail asking what they are talking about and what time frame?:eek2:

I'm so glad I'm not closing it because of gambling problems, and I hope they take those players more seriously.

For me it's starting to feel like a fun challenge to see if it will be suspended or closed:D
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
I maybe started this thread a little hasty:oops:
I already got a reply back that they did understand that I wanted my account closed.
Fine, that's it:thumbsup:

It's probably mails they send out automaticly about chosing timeframe.
I have nothing against Club Gold. I know many like the casino, but this way to handle players who want's their accounts closed maybe can be questioned.

I don't know how others are doing it, but after the other thread about accountclosing I really feel confused on what the best way is to do it.
Well, my account is closed, but if someone have any opinions they are welcome.;)
 

Jinn

Webmeister
webmeister
Joined
Jul 7, 2008
Location
I.S.S.
It's good to hear you were successful in closing your account, unlike the unfortunate member in the other post recently.

But, probably next week you'll be back telling us about the amazing bonus offer they've given you to re-open your account ;)
 

Tirilej

Still a Lady
CAG
MM
Joined
Apr 18, 2009
Location
Sweden
Yeah probably :oops:

The thing is that I don't use bonuses that much, so maybe it would be stupid to start with that now.

The reason I closed my account was that I was tired of all the mails they are sending every week with bonusoffers.
...they didn't offer me anything to make me stay. Strange:eek:
 

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