Trustly withdrawal issue?

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
Hi all,

I was wondering if anyone had a similar thing happen as I have at the moment (and how long it took to resolve it?).

I deposited a small amount this morning at an accredited casino and managed to hit a nice withdrawal.
Few hours later - confirmation that my trustly withdrawal has been approved.
The money is yet to reach my bank and if I go to my transactions on my account it shows as cancelled.
The crew is obviously looking into it, was wondering if this happens more often?
 

Cocochanel

Experienced Member
Joined
Jan 9, 2014
Location
Denmark
Hi all,

I was wondering if anyone had a similar thing happen as I have at the moment (and how long it took to resolve it?).

I deposited a small amount this morning at an accredited casino and managed to hit a nice withdrawal.
Few hours later - confirmation that my trustly withdrawal has been approved.
The money is yet to reach my bank and if I go to my transactions on my account it shows as cancelled.
The crew is obviously looking into it, was wondering if this happens more often?

Same for me the other day but was quickly resolved.
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
Never had this on withdrawal but Trustly Customer Service were great until my problems reached a point where they simply gave up or have gone to pot. 2 weeks of emails unanswered.

Never had a problem withdrawing and still dont but depositing is now a 24 hour period because of some weird error.

If you find a decent alternative let me know as im on the prowl for one.
 

pereblue

CM SEO Genius
Staff member
Joined
Jul 22, 2016
Location
barcelona
Hi all,

I was wondering if anyone had a similar thing happen as I have at the moment (and how long it took to resolve it?).

I deposited a small amount this morning at an accredited casino and managed to hit a nice withdrawal.
Few hours later - confirmation that my trustly withdrawal has been approved.
The money is yet to reach my bank and if I go to my transactions on my account it shows as cancelled.
The crew is obviously looking into it, was wondering if this happens more often?
Hey Misstrouble, you could always casino rep here if you have any trouble. here's the link to find all Casino Reps: iGaming reps

Salut!
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
Hey Misstrouble, you could always casino rep here if you have any trouble. here's the link to find all Casino Reps: iGaming reps

Salut!
Hiya!

Thanks! I’m aware, but I should give the casino some time to solve it first before I complaint to a rep on here. Think that’s fair.
If I have no update today, I’ll definitely reach out to the rep :)
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
After speaking to Live chat, I don’t believe they know what they are doing anymore.
I asked about the withdrawal and she started talking about 2 withdrawals on Sunday.
I told her I was talking about a 5k one today. She says none of my withdrawals of today went through.
After that I mentioned it again and she said I neee to wait for it to bounce back to my account. Note this was a locked withdrawal that I got confirmation of processing from.
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
I play most days at Volt Casino and they have added the words 'takes one day' for deposits and withdrawals via Trustly. When I questioned it with CS they said this was normal - not with VideoSlots it isn't!

If you are a UK player, Volt take part in the VISA faster payments so debit card withdrawals hit the bank account instantly :)
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
I play most days at Volt Casino and they have added the words 'takes one day' for deposits and withdrawals via Trustly. When I questioned it with CS they said this was normal - not with VideoSlots it isn't!

If you are a UK player, Volt take part in the VISA faster payments so debit card withdrawals hit the bank account instantly :)
I have a master card sadly that doesn’t take refunds...
The withdrawal has disappewred from my transaction list too.
They say it got cancelled; but the funds are nowhere.
 

Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
So there is no record of the withdrawal at all in the casino whatsoever ? But the deposit was ok? What about your game play?

Definitely time to at least pm the rep.
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
So there is no record of the withdrawal at all in the casino whatsoever ? But the deposit was ok? What about your game play?

Definitely time to at least pm the rep.
Game play all oké. Received an email saying my withdrawal was processed. Then they said I cancelled it.

I don’t see it in my withdrawals anymore. They sayits a trustly issue and I need to be patient... but it’s strange that it happens with the big withdrawal and no one in chat can say more then “an error”
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
They can see it then if they say you cancelled it? Are they implying you reversed it -? Very stressful for you
They first said it was approved. Then said they didn’t see any. Then said it was an error. And no one knows what’s actually happening. Or can give a time frame.
 

bamberfishcake

Senior Member
MM
Joined
Jan 8, 2019
Location
Essex
They first said it was approved. Then said they didn’t see any. Then said it was an error. And no one knows what’s actually happening. Or can give a time frame.

Have you tried contacting Trustly?

Ive given up with my query but they seem a 24/7 operation and every other time i spoke to them were brilliant. I think your query may be fairly standard for them.
 

misstrouble

Girl of your nightmares
Joined
Jan 17, 2019
Location
brighton
They have now, witnout informing me, sent it to PayPal. Where I will ve unable to withdraw as I can’t connect my metro bank to it.
Since its a cash only account it can’t set up direct debit etc
 
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