Trustly - known tech issues ? - Videoslots

5ta

Registered
Joined
Aug 11, 2014
Location
West Midlands
Well, they marked this ordeal as HIGH PRIORITY and so far nothing has happened.

Where is the Meister ? I'd love an opinion on all of this for one of the highest rated casinos on here.
 

5ta

Registered
Joined
Aug 11, 2014
Location
West Midlands
Finally the funds have been returned to my VS account and now I have to withdraw them back to my visa. They even advised I should send it to my bank using the same method.
 

09237653

Ueber Meister
Joined
Oct 20, 2010
Location
UK
@Dan.Videoslots Are missing withdrawals a regular thing at VS? I had one a few weeks back and it took several contact attempts for them to even admit there was a problem, it was eventually resolved after several emails and placed back into my account to withdraw again (over a week delay)

And it appears the same thing has happened again on one due today, If i ask live support I expect the same answer they gave before 'can take up to 5 days' (even though they are always next day normally) and it'll be 5+ days before they even accept there is an issue.

If it indeed has happened again (ill check back tomorrow) I expect a another week to be resolved again, this has only happened since the payment method was changed to 'adyen' (whatever that is).
 

spoo42

Senior Member
Joined
Nov 24, 2017
Location
Earth
Bit late coming into this, but just to add a little of my experiences withdrawing on Vs with these methods.

Until recently, I used the bank transfer option - entered bank details/bic/iban etc.. and would get my money next day, no problem. Then recently ive withdrawn 2 or 3 times and i noticed a change to Trustly when making a withdrawal (which i was happy about as I like Trustly) - still have to enter details, then go through the little Trustly withdrawal box thing. Not had a problem as yet, get my money just after its processed. (I'm with Barclays bank).

Maybe the problem, as i recall someone saying earlier in this thread, that the service may depend on which bank your with and such? Doesn't help the problems youv had! Hopefully you get it sorted soon :) But just thought id add my experiences using bank transfer and Trustly on VS , Ive encountered no problems.
 
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