Trustly deposits deducted and not credited

Dafunk

Newbie member
Joined
Mar 16, 2014
Location
Germany
Hey :)

As you can see in the title, I'm currently experiencing issues with Trustly.
I'm enjoying Trustlycasinos, cause of the instant payouts. Literally no pending time, if you decide to withdraw early enough ;)

Many deposits are deducted from my bank account, but aren't credited to the casino account.
Happened again some minutes ago, 100€ deducted ( Casino name on request! ) and not credited.
It happened on different casinos in the past as well.

Anyone else here having the same issue with Trustly, or can give me some advice???

I'm playing in Germany ( Sparkasse ).

Thanks for reading my thread!


Greetings,

Dafunk
 
Last edited:

Dafunk

Newbie member
Joined
Mar 16, 2014
Location
Germany
Had another 10€ test deposit and... happened again at a different casino.
Customer support told me, that it has crashed.

115146
 

Dafunk

Newbie member
Joined
Mar 16, 2014
Location
Germany
Hey,

The 100€ have been refunded today, so I tried another test deposit of 10€..... happened again. :(

Should I talk with my bank or with Trustly?


Wish you a happy weekend!

Dafunk
 

Nordog

Experienced Member
Joined
Nov 15, 2018
Location
Norge
If the money just gets reserved, and not actually removed like it sounds like is the case here due to the fast refund call your bank.

If the money gets removed from bank, its trustly you should call.
 

Dafunk

Newbie member
Joined
Mar 16, 2014
Location
Germany
After entering my TAN, the money is deducted from my bank account, and casino balance remains 0€.
 

Dafunk

Newbie member
Joined
Mar 16, 2014
Location
Germany
Hey,
Some time has passed and I've good news. All failed deposits have been refunded now :)
 
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