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True Poker -- "We Try Harder" (to alienate you)

Discussion in 'Casinomeister's Poker Room' started by chalupa, Nov 6, 2004.

    Nov 6, 2004
  1. chalupa

    chalupa Experienced Member

    So I sit down for a late-night game of poker... and remember that there was an e-mail from TruePoker about a 30% bonus ending Friday night.

    I hadn't played there in nearly a year but figured why not give them another try, check out the new software.

    I finished downloading their 20MB beast of a software package with 15 minutes to spare, deposit $500 and... no bonus shows up.

    Hmm... do I have the time wrong? No, 11:59 Central Time is the cutoff, and they are still displaying a big "30% bonus" message right there on the main software screen.

    Minor inconvenience, I figure, and click the button to send a message to the host to have him make sure my bonus was credited.

    Sorry, he says, you missed the cutoff by an hour. Eh? I point out the web site says Central Time and they are still advertising it right in the poker lobby.

    He replies, it was 11:59 EST. I reply that their web site says Central time. He replies that it was CDT -- DAYLIGHT -- time, which due to the recent changeover is now the same as EST. :eek:

    I point out that he's not being a very accommodating host and that TruePoker is far from the only game in town. Doesn't budge.

    Wow. Customer service on par with the phone company -- from a gambling establishment!!

    So, 30 seconds later... $500 withdrawal initiated. TruePoker eats some Neteller in fees instead of making a bunch of rake off my play, and alienates a customer. Heigh-ho, heigh-ho, it's off to Party Poker I go.

    Before logging off I suggested he watch an Avis car rental commercial. :)
    Last edited: Nov 6, 2004

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