Troubles withdrawing to Natwest?

[CasinoNinja]

Anyone else facing issues with several casinos saying that they failed to withdraw back to the Natwest card (master card) and ask you to withdraw via trustly or worse via wire/bank transfer? (Hello Casino..).

The L&L casinos , Rizk and Hello casino failed to pay me back to the card (@L&L-Jan would be interesting to know why it fails in general?).

However, Pokerstars, Tombola and William Hill had no such problems.

See Related:
Our full writeup on Hello Casino is here

 

[L&L-Jan]

Its due to an imposed AML measure on their end. Due to policy change they no longer accept international payments. So a withdrawal request auto declines when we try to process. Unfortunately they have no interest in blocking a deposit and are happy leaving another party worry about the withdrawal of winnings. On our end that will be a bank transfer or trustly.

I do expect that during this year they will lift this measure when they have imposed other proper AML tools. Basically until they fixed all shortcomings this fine was based on:

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[CasinoNinja]

Aha I didn't know that, that's quite bad from them then.

Good to know, will request via trustly from now for my withdrawls. Hopefully they will sort this out soon.

 

[L&L-Jan]

Aha I didn't know that, that's quite bad from them then.

Good to know, will request via trustly from now for my withdrawls. Hopefully they will sort this out soon.

Cheers mate, just reach out if you run in to a similar issue, even not with us... often I do have the answer

 

[megadam]

Ah this would explain why I'm having trouble withdrawing that hit I had on Lil'Devil last week from Pub casino. Still haven't had it through from Trustly but glad to know that yet again Natwest is proving to be such a crap bank.

 

[johnnymcc1966]

I now have to approve almost every deposit to a casino through my Natwest app. This seems to only recently be the case. I have stopped using LeoVegas as they warn you about Natwest and RBS being a problem for them. My PayPal account doesn't deduct my payment immediately any more and this causes me problems. It's become a farce under the pretence of 'security' and other excuses.

 

[megadam]

I now have to approve almost every deposit to a casino through my Natwest app. This seems to only recently be the case. I have stopped using LeoVegas as they warn you about Natwest and RBS being a problem for them. My PayPal account doesn't deduct my payment immediately any more and this causes me problems. It's become a farce under the pretence of 'security' and other excuses.

Yeah it's a bit of an annoyance when they ask you to approve a 99p transaction from a reputable site, but when it comes to larger transactions they just seemingly wave it through as being all ok.

 

[L&L-Jan]

Natwest and RBS being a problem for them

RBS should be resolved though, for quite some time now, like half a year ago.

 

[johnnymcc1966]

RBS should be resolved though, for quite some time now, like half a year ago.

I thought they were both the same to be honest? They used to be but seemingly mustn't be based on your more informed information.

 

[L&L-Jan]

@johnnymcc1966 can be processor specific maybe, but on our end RBS is working again since December.

 

[megadam]

@L&L-Jan do you know how long a trustly withdrawal takes roughly? Been waiting a week now for my withdrawal to go through from Pub Casino

 

[L&L-Jan]

@L&L-Jan do you know how long a trustly withdrawal takes roughly? Been waiting a week now for my withdrawal to go through from Pub Casino

max 24h - send pm with username, ill check it out

 

[megadam]

max 24h - send pm with username, ill check it out

Appreciate it Jan, dropped you a PM

 

[emmax29]

Hello most of my withdrawals on tombola have processed , my ones done 20 mins later after are all declining into my Monzo bank

I’ve spoke to tombola who stated they try 4x and if all fails send a cheque that’s so annoying ? I want it in my bank

I’ve spoke to Monzo who don’t have an issue
And I’ve spoke to master card


So who do I speak too then? Any help please

 

[mitak11]

I have been using NatWest for a few years now.I only deposit with Trustly through NatWest, and deposits and withdrawals are instant.I wrote to myself in the online chat a year ago that I would play with my legally earned money in casinos.Since then I have had no problems with NatWest, literally within minutes the withdrawal is in my account.

 

[Mark_Lottomart]

Hey all,

We had similar issues with NatWest some time ago but they started working again, but only recently we are having the same issue sending withdrawals back. Is anyone else having the same problem?

Seems to be BIN ranges 475129, 475130, 475117, 537410.

@L&L-Jan did you ever find a solution?

Mark

 

[OceansAbyss]

Hey all,

We had similar issues with NatWest some time ago but they started working again, but only recently we are having the same issue sending withdrawals back. Is anyone else having the same problem?

Seems to be BIN ranges 475129, 475130, 475117, 537410.

@L&L-Jan did you ever find a solution?

Mark

I bank with NatWest and am currently having this issue. Withdrawals been rejected from Betfred and Lottoland because of this issue… so not resolved yet ..

 

[justdoit]

I use to have problem with natwest on cashout, I open new account on Revolut np now

 

[L&L-Jan]

I bank with NatWest and am currently having this issue. Withdrawals been rejected from Betfred and Lottoland because of this issue… so not resolved yet ..

Withdrawal to bank account as regular bank transfer, not back to card?

And yes, the problem is still ongoing.

 

[johnnymcc1966]

Withdrawal to bank account as regular bank transfer, not back to card?

And yes, the problem is still ongoing.

My wife had this problem but it seems to have resolved itself in her case.

 

[OceansAbyss]

Withdrawal to bank account as regular bank transfer, not back to card?

And yes, the problem is still ongoing.

As in , Lottoland and Betfred both recently (last couple days) sent me emails telling me my withdrawal had failed as the card provider (NatWest) had rejected the withdrawal (non-specified reason), and offered me a bank transfer method instead.

I called the bank and they had no knowledge of such an issue, so googled it and came across this post. at least feels better knowing I’m not the only one but it’s annoying nonetheless

 

[Durham307]

Anyone else facing issues with several casinos saying that they failed to withdraw back to the Natwest card (master card) and ask you to withdraw via trustly or worse via wire/bank transfer? (Hello Casino..).

The L&L casinos , Rizk and Hello casino failed to pay me back to the card (@L&L-Jan would be interesting to know why it fails in general?).

However, Pokerstars, Tombola and William Hill had no such problems.

See Related:
Our full writeup on Hello Casino is here

Yeah mate Natwest are crap I have never been able to withdraw from any betting site or casino to my card since they switched from Visa Debit to Visa Mastercard and utter pain!

So have had to set up bank transfer a little slower but at least it works annoying as never has a problem when it was Visa and been banking with them for years but you can deposit no issue!

 

[andysbetting1187]

Thanks all.for posting re natwest - I've just opened a basic account as need to split my gambling transactions from my main current account (hsbc). Initially going to go with natwest but will switch to barclays

 

[OceansAbyss]

This is still happening. This last week I had 3 separate casinos , separate networks , all withdrawals are bouncing back to the account and they all email me saying the bank (NatWest) have declined the withdrawal.

How can NatWest have still not fixed this issue? Last year I complained to them about it and spent ages sending proof of the issue. They were not helpful at all and have still fixed nothing.

 

[Stranger111]

I get it on Barclays and pokerstars which I have been depositing and withdrawing on regularly for 15 years. I can deposit with card but not withdraw but pokerstars seem fine with me withdrawing to skrill instead