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troubles at GWCasino

Discussion in 'Casino Complaints - Bonus Issues' started by Mr2jaggy, May 23, 2018.

    May 23, 2018
  1. Mr2jaggy

    Mr2jaggy Newbie member PABinit

    Location:
    Perth wa
    Hey my name is Jamie I need advice please
     
  2. May 23, 2018
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    I advise you to tell us what it is that you need advice about... :p

    KK
     
    lockinlove, Mouche12, nikantw and 3 others like this.
  4. May 23, 2018
  5. Mr2jaggy

    Mr2jaggy Newbie member PABinit

    Location:
    Perth wa
    Hey ive recently had a mega win at gwcasino an they dont wanna pay me out. They closed my account for auditing an then when i logged in again they had taking the $197514 from the account .this is what they emailed
     
    Last edited by a moderator: May 23, 2018
  6. May 24, 2018
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Did you "exploit the game" by pacing a bet of 1,500? :eek:

    If you did, and this was a software "glitch" then I'm afraid you've lost the money as all casinos I know of have a term like this "Malfunction voids wins"

    However, if you're adamant that you did nothing wrong, then you can submit a PAB:
    PAB = Player ArBitration (previously called Pitch-A-Bitch!)
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

    To submit your PAB, click here: Player Arbitration

    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs


    KK
     
    dunover, Mouche12, LadyJelena and 2 others like this.
  8. May 25, 2018
  9. Mr2jaggy

    Mr2jaggy Newbie member PABinit

    Location:
    Perth wa
    I clicked max bet as i was winning i had no idea what the amount was so i continued play i not only lost the money from the win but also the money i had before which was about 15k.
     
  10. May 25, 2018
  11. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    In the worst case, 10x wagering is not insurmountable.
     
  12. May 25, 2018
  13. pinnit2014

    pinnit2014 Senior Member MM PABinit

    Occupation:
    Work with figures, other audit-y things
    Location:
    Glasgow
    That’s a stock the fridge, lock the door kinda weekend going through the wagering. Perversely may be more enjoyable than just the cash :p
     
    ed skull murphy likes this.
  14. May 26, 2018
  15. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    The player won 197K, so $14K with wagering is not an attractive offer. I honestly don't know if a larger max bet is a software error you can "exploit". You run the risk of losing. Casinos usually choose what size to offer, it's not always the same at every casino. $1500 is extremely high however.

    My advice is to not play with the 14K bonus you have been offered, but rather use the PAB service here to see if another resolution can be made. There are a number of questions I'd like to ask, but you should not discuss this further if you want to use the arbitration service.

    Even if the game bets constitute an error, your prior balance should be reinstated without restrictions at a minimum.
     
  16. Jun 4, 2018
  17. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    Ok, PAB received and in progress.

    @ Mr2jaggy : I'm pretty sure you've already done so but if not please do ensure that you've read the Player Arbitration Policies and Procedures . Failure to follow those guidelines could slow, damage or even kill your PAB.
     
    Betreels Casino likes this.
  18. Jun 4, 2018
  19. Cody7

    Cody7 Full Member

    Occupation:
    Fisherman
    Location:
    Deep Sea
    Sounds like didnt read the terms and conditions on this but theres always 2 sides to a story and im not quite sure of either at this point as minimal things have been said
     
  20. Jun 4, 2018
  21. Mr2jaggy

    Mr2jaggy Newbie member PABinit

    Location:
    Perth wa
    Im not too sure what i can add or maybe im not clearly understanding something
     
  22. Jun 4, 2018
  23. shapesy

    shapesy Experienced Member

    Occupation:
    manager
    Location:
    liverpool
    dont add anymore in public let Max deal with it as per PAB rules
     
    Jasminebed and maxd like this.
  24. Jun 4, 2018
  25. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    @ Mr2jaggy : again I say please ensure that you have read, understood and comply with the Player Arbitration Policies and Procedures . Failure to do so could slow, damage or even kill your PAB.

    The Policies & Procedures make it clear that posting on the forums while we are working on your PAB can and likely will kill your PAB. I don't see how we can make it any clearer than that.
     
  26. Jun 4, 2018
  27. nikantw

    nikantw Ueber Meister MM PABaccred

    Occupation:
    A bit of this and that
    Location:
    EU
    I hope this gets resolved best way possible. Malfunction clause should only be used if the error gives the player an advantage. Bigger bet size doesn't do that, in fact it can be argued that it is the opposite.
    The 15k balance would normally disappear after 10 bets. Player just got lucky.

    Worst case player should get paid the balance that norlmal max bet would produce, 14k + 18k = 32k cash
     
  28. Jun 11, 2018
  29. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
  30. Jun 11, 2018
  31. Mr2jaggy

    Mr2jaggy Newbie member PABinit

    Location:
    Perth wa
  32. Jun 12, 2018
  33. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
  34. Jun 15, 2018
  35. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    "Bump" means someone is posting on the thread to put it back up at the top of the forum listing. The point being to indicate that an update is wanted.
     
  36. Jun 15, 2018
  37. Lincolnuk

    Lincolnuk Senior Member MM

    Occupation:
    Company owner
    Location:
    Lincolnshire
    Here i was thinking he had fell over .... Silly me
     
    Webzcas, ed skull murphy and theapple like this.
  38. Jun 16, 2018
  39. Jasminebed

    Jasminebed Closer to 100 than Birth

    Occupation:
    Not in workforce
    Location:
    Ontario
    Since the player has PAB'd, Mr2jaggy can't update us while it's ongoing. Are there any updates you can offer Maxd?
     

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