1. Easter Egg Hunt: 2nd Week Ready to be found!

    Dismiss Notice
  2. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  3. Follow Casinomeister on Facebook | Twitter | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Bonus Complaint Tropicana Gold Casino - Troubles withdrawing my Bonus winnings

Discussion in 'Casino Complaints - Bonus Issues' started by Fashionatic, Dec 25, 2014.

    Dec 25, 2014
  1. Fashionatic

    Fashionatic Dormant account

    marketing manager
    I´ve received a sign up bonus on 20.11 with a maximum cashout of €150. All wagering requirements had been fullfilled at the same day and already send all documents (passport, credit card, credit card authorization form, utility bill, credit card statemt etc) on 24.11 (two times). All documents were approved. Two weeks later I did phone verification and the agent told me that I would be able to withdraw my winnings.

    This was three weeks ago and Im still not able to request a withdrawal. A withdrawal via EcoPayz is the only option they provide and during requesting process, an error message appears that says that EcoPayz is not possible and that I have to contact customer support. Live Chat always answers that they are not responsible "Please write an email at finance department". Email support does not answer since weeks.

    I don´t know what to do next. They have all required documents, personal details and even my phone has been proofed.

    Username: Fashionatic

    Thank you !

Share This Page