Dirk Diggler
Dormant account
- Joined
- Mar 21, 2004
- Location
- UK
Received an email from these offering a 500 match bonus for joining up. Upon checking the site I could see they used Chartwell software (Spinroom, Sandpiper etc) so seeing as I've always enjoyed playing on the software and never heard of anyone having any problems with their licensees I thought I'd give them a go.
The terms and conditions for the bonus were stated as follows on the site, and I also emailed support who confirmed them:
So I deposited 500 and wagered 5,000 on blackjack, at which time no bonus was given. So I emailed support who replied saying that because I played single deck blackjack it didn't count.
Note they mention Slots and Video Poker as being fine in the T&Cs without naming the specific games so how can they argue that Blackjack doesn't cover all blackjack games?
Anyway they admitted the wording was misleading and said they will 'see what can be done'. After a few days I email them to find out what is happening - no reply, emailed them again a couple of days later - again no reply. So in the end I ended up emailing them saying that unless they reply to my emails I will post my experience on the gambling message boards - this time I get a reply (I wonder why that was?
)
They say that they answered my question and to see the site for my details. To my amazement all they've done is change the T&Cs on the site - now they don't include blackjack at all.
Anyway, you clearly need to be extremely carefull with this lot. As explained they use Chartwell software which, as you'll know if you are familiar with, shows the bonus as pending as soon as you make a deposit. At no point did the bonus show as pending so obviously there was no way the bonus would be given automatically as they claim.
Also they seem like a one man band to me, all support was done by a guy called Sean - who was also the name on the initial email invite.
They don't accept credit cards for deposits, only Neteller etc, however when you go to withdraw they only pay you by bank draft or some obscure methods (not back to Neteller) - very strange indeed (I wonder how long I'll have to wait for my cashin?).
The terms and conditions for the bonus were stated as follows on the site, and I also emailed support who confirmed them:
Our 100% Bonus are awared when the deposit has been rolled 10 times
within 15 days. You can receive a Maximum of $500 dollars in Bonus. The
Bonus is available on the following games, Slots, Video Poker, Three Card
Poker, Paigow Poker, Casino Stud Poker, Casino War and Blackjack. Bonuses
are automatically award when the criteria has been met
So I deposited 500 and wagered 5,000 on blackjack, at which time no bonus was given. So I emailed support who replied saying that because I played single deck blackjack it didn't count.

Note they mention Slots and Video Poker as being fine in the T&Cs without naming the specific games so how can they argue that Blackjack doesn't cover all blackjack games?
Anyway they admitted the wording was misleading and said they will 'see what can be done'. After a few days I email them to find out what is happening - no reply, emailed them again a couple of days later - again no reply. So in the end I ended up emailing them saying that unless they reply to my emails I will post my experience on the gambling message boards - this time I get a reply (I wonder why that was?

They say that they answered my question and to see the site for my details. To my amazement all they've done is change the T&Cs on the site - now they don't include blackjack at all.
Anyway, you clearly need to be extremely carefull with this lot. As explained they use Chartwell software which, as you'll know if you are familiar with, shows the bonus as pending as soon as you make a deposit. At no point did the bonus show as pending so obviously there was no way the bonus would be given automatically as they claim.
Also they seem like a one man band to me, all support was done by a guy called Sean - who was also the name on the initial email invite.
They don't accept credit cards for deposits, only Neteller etc, however when you go to withdraw they only pay you by bank draft or some obscure methods (not back to Neteller) - very strange indeed (I wonder how long I'll have to wait for my cashin?).