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Question tropica casino support.

Discussion in 'Online Casinos' started by philderby1, Dec 8, 2012.

    Dec 8, 2012
  1. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    so i play the £5 promotion at tropica casino (78x) and win £254 (yes, really!) however they only allow you to make a withdrawal of a maximum £25. which is fine, i mean its free money! i go to make a withdrawal and get a messege on the screen saying wagering requirements not met. i worked out i have met them + around another 30%. the phone number to customer services doesn't connect, also the live chat is non responsive, not even an automated messege saying an agent will be with you shortly. so i send a polite email about 45 minutes ago, saying whats happened and includeing my username, a screen shot of my neteller account and driving licence for age id. its not the £25, its the principle. any suggestions? feel free to text me 07580107042:) phil.
     
  2. Dec 8, 2012
  3. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Hi Phil,

    As per the answers provided to the multiple contacts you sent in the past hour, you have only wagered £78 of the required wagering. We are not sure what calculation you are using, however you can see your bets by visiting the cashier and then you can:

    1. Click on Details / History
    2. Click on wagers

    You will be able to see how much you have wagered thus far.

    Regards,
    Tropica

    P.s. To send 2 emails, 4 live chat requests, telephone calls, verification documents and a Meister post in 45 minutes for a free chip query is not necessary. 1 contact per query is all we need to resolve your issue.
     
    Last edited: Dec 8, 2012
    6 people like this.
  4. Dec 8, 2012
  5. Balthazar

    Balthazar The Governor

    Occupation:
    Leader
    Location:
    Woodbury
    Hilarious :D
     
  6. Dec 8, 2012
  7. philderby1

    philderby1 Senior Member

    Occupation:
    factory worker
    Location:
    derby
    you are right, i will change my behaviour in the future. ive had a stressful week im sorry :)
     
  8. Dec 8, 2012
  9. Refilliates Casinos

    Refilliates Casinos Dormant account webby

    Occupation:
    Refilliates Brands Casino Manager
    Location:
    Rival Powered
    Thank you Phil... and sorry if our last comment was a bit harsh :)

    Your documents will be reviewed shortly and once approved, any withdrawals will be released.

    Hope things go smoother at work :thumbsup:

    Best,
    Tropica
     

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