Question tropica casino support.

philderby1

Senior Member
Joined
Oct 8, 2012
Location
derby
so i play the £5 promotion at tropica casino (78x) and win £254 (yes, really!) however they only allow you to make a withdrawal of a maximum £25. which is fine, i mean its free money! i go to make a withdrawal and get a messege on the screen saying wagering requirements not met. i worked out i have met them + around another 30%. the phone number to customer services doesn't connect, also the live chat is non responsive, not even an automated messege saying an agent will be with you shortly. so i send a polite email about 45 minutes ago, saying whats happened and includeing my username, a screen shot of my neteller account and driving licence for age id. its not the £25, its the principle. any suggestions? feel free to text me 07580107042:) phil.
 

Refilliates Casinos

Dormant account
Joined
Oct 29, 2009
Location
Rival Powered
so i play the £5 promotion at tropica casino (78x) and win £254 (yes, really!) however they only allow you to make a withdrawal of a maximum £25. which is fine, i mean its free money! i go to make a withdrawal and get a messege on the screen saying wagering requirements not met. i worked out i have met them + around another 30%. the phone number to customer services doesn't connect, also the live chat is non responsive, not even an automated messege saying an agent will be with you shortly. so i send a polite email about 45 minutes ago, saying whats happened and includeing my username, a screen shot of my neteller account and driving licence for age id. its not the £25, its the principle. any suggestions? feel free to text me 07580107042:) phil.

Hi Phil,

As per the answers provided to the multiple contacts you sent in the past hour, you have only wagered £78 of the required wagering. We are not sure what calculation you are using, however you can see your bets by visiting the cashier and then you can:

1. Click on Details / History
2. Click on wagers

You will be able to see how much you have wagered thus far.

Regards,
Tropica

P.s. To send 2 emails, 4 live chat requests, telephone calls, verification documents and a Meister post in 45 minutes for a free chip query is not necessary. 1 contact per query is all we need to resolve your issue.
 
Last edited:

Refilliates Casinos

Dormant account
Joined
Oct 29, 2009
Location
Rival Powered
you are right, i will change my behaviour in the future. ive had a stressful week im sorry :)

Thank you Phil... and sorry if our last comment was a bit harsh :)

Your documents will be reviewed shortly and once approved, any withdrawals will be released.

Hope things go smoother at work :thumbsup:

Best,
Tropica
 
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