Resolved Tropica Casino not paying £7k

[towersoft]

So you had a 1k w/d earlier in the year no problem, and have had 2x2500 since, out of a subsequent 7k w/d?
So you are 2k short? Why has CM than stated you've been fully paid?
Strange.

I had had £3000 paid before the problems, £1000 was before my big wins and £2000 was from my big wins but after they paid the £2000 they then began my issue. At that point my account balance was £5000 with £2000 in pending withdrawal. This confusion is probably caused by me trying to keep out of it a bit, didn’t want to be seen to be constantly stirring up the pot!.

Must add that I added the names beside the Neteller transactions based on what I can get from the History of my accounts with the casinos. I have no access to my Tropica account so I cannot give them their proper Rival assigned transaction numbers.

 

[dunover]

I had had £3000 paid before the problems, £1000 was before my big wins and £2000 was from my big wins but after they paid the £2000 they then began my issue. At that point my account balance was £5000 with £2000 in pending withdrawal. This confusion is probably caused by me trying to keep out of it a bit, didn’t want to be seen to be constantly stirring up the pot!.

Must add that I added the names beside the Neteller transactions based on what I can get from the History of my accounts with the casinos. I have no access to my Tropica account so I cannot give them their proper Rival assigned transaction numbers.

EH??? So basically they paid 2000, and left you with 5k left which has been paid in 2x2.5k instalments, BUT the 2000 they paid is NOT from the 7k balance, it came from before that, so a different 2k instalment is due? It seems that IF this is actually satisfied now, which you state it isn't, then is it not possible you/they have confused the 2k pending (at that time) with the 2k that was actually paid?

Your Neteller shows total paid w/d's from Tropica of 8k. So what you are saying is that after the FIRST 3k of this series of Tropica w/d's you still had 7K to w/d after that point? And 5k is paid and 2k is missing?

The reason I say this is because you state '2k was from my big wins' which were 7k by your own volition, so 2x2.5k thereafter makes you quits, right?
Are you sure that this isn't simply a case of the first 2k being paid ok, but AFTER you got the cash they left the status at 'pending' leading you to believe you were still owed it, and have tried to get them to pay that 2k again?

(This is why when I make w/d's I always vary the amounts like 205/195 etc. rather than make them the same.)

 

[Borgie]

After Making my big wins I managed to cashout £2000 without issue but as I approached my losses that is when this whole waste of time started.

OP I don't understand this bit? can you help?

 

[dunover]

After Making my big wins I managed to cashout £2000 without issue but as I approached my losses that is when this whole waste of time started.

OP I don't understand this bit? can you help?

He means that when he was around the break even point in his historical deposits and w/d's, when the next w/d would have put Tropica in overall loss to him, they started playing up.

 

[gloria460]

EH??? So basically they paid 2000, and left you with 5k left which has been paid in 2x2.5k instalments, BUT the 2000 they paid is NOT from the 7k balance, it came from before that, so a different 2k instalment is due? It seems that IF this is actually satisfied now, which you state it isn't, then is it not possible you/they have confused the 2k pending (at that time) with the 2k that was actually paid?

Your Neteller shows total paid w/d's from Tropica of 8k. So what you are saying is that after the FIRST 3k of this series of Tropica w/d's you still had 7K to w/d after that point? And 5k is paid and 2k is missing?

The reason I say this is because you state '2k was from my big wins' which were 7k by your own volition, so 2x2.5k thereafter makes you quits, right?
Are you sure that this isn't simply a case of the first 2k being paid ok, but AFTER you got the cash they left the status at 'pending' leading you to believe you were still owed it, and have tried to get them to pay that 2k again?

(This is why when I make w/d's I always vary the amounts like 205/195 etc. rather than make them the same.)

Er no, Dunover. After he won the big amount which I believe was about 9k he had been paid 2000. They only allow 1000 a week to be withdrawn. Out of the 7k left he had another withdrawal pending for 1k with a balance in his cashier of 6k.

Tropica says they can only see 5k but you can see from the op's screenshot that he has a balance of 6k with 1k pending. They still owe him 2k of which he will not get. I think we can all see that they were not going to pay the full amount but agreed to pay the 5k in two installments.

 

[Refilliates Casinos]

Nothing personal Duwayne, but the reason provided by Tropica for not paying the OP i.e. "advantage player at other Rivals" etc etc was absolute and total horseshit. Sorry, but there's no other way to say it.

NO other decent casino I can think of would EVER use that kind of nonsense to deny a payout. Now, if Tropica believes the person is a fraud or not who they say they are, then I absolutely support their decision not to pay, however this was not the reason provided and no evidence of fraud has been presented thus far. So, the original, ridiculous reason remains and is not in dispute.

You emailed me because you considered me fair minded. I am. I did not respond because I did not want to get involved personally in another player's business, and because I couldn't quite believe what you were expecting me to swallow. None of the reasons you gave me (cannot disclose them) were sufficient to deny a player their winnings. Basically, Tropica didn't like how they played and didn't want to pay.

I find two aspects of your post most distressing:

1. You remain steadfast in saying the player should not be paid, and obviously do does the new owners, but are paying up to clear the decks to make sure nothing ugly pops up when they launch their new venture. The only thing I can extrapolate from that is that Tropica will pull this stunt on others whose play they don't like, and will have no issue using the same ridiculous reasons as before.... i.e. nothing had changed with the new ownership, except their desire to shut the OP up and clear the air.

2. Your quote:





In other words, CM members aren't worth your time, as they aren't "genuine" customers.

Well, if any CM member reads this and still wants to ever play at Tropica, I will be very very surprised.

I played and was paid....although not without issues every time...before things went downhill. I was also left with pretty much one deposit and withdrawal option, even though I was continually told that Skrill and others were going to be added, but never were. To be fair, you did assist me and I expressed my gratitude...as I said this is not personal.

Overall, I think we can say it is "business as usual" at Tropica, and that they have learnt absolutely nothing from this whole saga. Whether the OP is legit or not, is was very badly handled from the off. He who ignores history is doomed to repeat it, and it is one of the reasons that Rival have not reached, and will never reach, the top echelons of the online gambling industry.

Here is a mail sent to Nifty earlier regarding his post

====================================================================================================
<First Name>

Please will you get all your facts in a row before making public posts?

The decision to not pay was not only bonus abuse and you know it. At the end of the day, the decision was made based on a variety of factors and if the old owners were here, they would have stood by their decision. Please also stop pretending in your post that we sent you a full brief of what happened. You know this is not true. We simply pointed out that at the time that there was more to this story than the OP was stating.

If Tropica had a reputation of not paying, don’t you think we would have closed down years ago? Don’t you think the net will be filled with posts? We paid because the new owners could not find sufficient reason not too based on their findings. There was nothing sinister about it and no ulterior motive. Extrapolate what you can from that.

When I wrote “genuine” – I was referring to Towersoft and you know it. To seek a mob reaction by posting your interpretation shows what your intentions are. Now, I trust you will edit your post to reflect what I have told you here. (although I suspect the mob reaction is what you’re after).

If you had 1 deposit and withdrawal option, then you should have raised it instead of fuming away in the dark. We have several options for Australian customers and Skrill has been back for some time.

Now, please try and be more responsible and considerate in your posts. You, like countless other Meister members all experienced a great gaming experience at Tropica and to claim otherwise is simply malicious.

Thank you,

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

[Refilliates Casinos]

Great post Nifty I agree the information that Duwayne gave Nifty was unsolicited and was a breach of privacy. I'm happy the OP finally got paid (after months of waiting) however there are still many reasons Tropica should remain rogued. What they did was unethical... Anyway Nifty said it better than I could.

One of the hot topics of this thread is that we shared private information with Nifty regarding this player. Below is the email sent to Nifty and I have high-lighted in RED what we said about the player. Can you please advise if this was breaching Privacy agreement in any way, shape or form?

Nifty has eluded that he was contacted and that we shared private information, however we don’t feel this is true. You can be the judge.

=================================================================================================================
28 Feb 2013

Hi <Nifty>,

Hope this mail finds you well.

Yesterday a Meister member emailed us the thread regarding Towersoft's withdrawal. I read the thread and replied to them, however thought I should write to you as we have a good relationship and I feel you are normally fair.

A few months ago, management decided to no longer be part of Casinomeister as Bryan refused to give Rival white labels a chance to prove themselves. We tried for over 3 years to have him treat all white labels as stand-alone casinos because at the end of the day, the operators make or break the casino.

As you know, Tropica is a great casino. We have fast payouts, good customer support and hands-on management. As with every casino, there will be problem players who wish to ruin a casino rather than accept their responsibility in a matter.

Bryan claims to be an advocate of fair play, but he is everything but. Over the years, we have watched players report casinos from groups and no action is taken, where we are thrown into the rogue pit without even the courtesy of been contacted for our version of events.

It is no secret that Bryan despises Rival, however you cannot claim to be "an advocate of fair play" if you are not fair in EVERYTHING you do.

Another reason for leaving Meister is that members there post their thoughts as fact and then, other members accept it as fact and go on to spread the word. Case in point in this thread is the reference to our association with Loco-Panda. We have no clue where that comes from, but later on in the post, it becomes accepted as a fact, when there is absolutely no truth in it whatsoever.

Towersoft: Here is an excerpt from a note left on his account: "Towersoft is not been truthful in his version of events and also threatened Tropica management with a Casinomeister post.

He has been uncooperative and questioned everything that was asked of him. We can also see that he is up on the casino by £1,000 and received multiple bonuses from the management team. He has not been "hard done by" as described on the forum.

Notes on his account state that "management will not go onto the Meister forum until the management there separate the good Rival casinos from the poor Rival casinos as is done with all other software providers. This has been requested on several occasions, however Bryan ignores all pleas and correspondence. Tropica has a few members who are from Casinomeister and we trust their feedback will show that we are a great casino to play at."

While I don't agree with the manner in which this was handled by support, I feel that at some point responsibility shifts to a player when they refuse to cooperate and when their game play/history shows them to be bad customers.

As for you writing to us at Meister, I was not aware of it and I apologise that you were not answered. It was me answering all your correspondence in the past and am there if you need me for anything. Please note that that you can use the support email address to contact me. I will always be there to assist and support loyal customers.

I will end off by stating categorically that we have no link to Loco-Panda and that we are a well-run casino who have no issue making payments to genuine players.

If the management and members at Meister wish to persecute us, then all we ask that they be "fair" when doing so. You have always been fair to us and we simply ask that you continue to apply that trait here.

Thank you for your time.

Regards,
D

 

[Refilliates Casinos]

Agree with nearly everything that Nifty said. Excellent post

Sorry Nifty still horrified that Dwayne was e mailing you about the reasons he thought Towersoft should not be paid - doesn't matter how fair minded you are. He should never have been involved you in that way . He could have written to a Moderator

As for the tone of Dwaynes post - says it all I'm afraid.

Just leaves me to say rearrange these words "bargepole touch not Would a with Tropicana"

Sorry if we're not rolling out the red carpet here. You wouldn't either going around in circles with folk who seem hell-bent on having their voices heard on a matter where the truth has been misrepresented the way it has here.

We have always been professional and helpful on this forum, however there comes a time when been nice does not work. Bryan has been mailed on this matter since it started and a lot has transpired however the bottom line is this. The "player" was paid and there is nothing more to it.

 

[Refilliates Casinos]

Agree with nearly everything that Nifty said. Excellent post

Sorry Nifty still horrified that Dwayne was e mailing you about the reasons he thought Towersoft should not be paid - doesn't matter how fair minded you are. He should never have been involved you in that way . He could have written to a Moderator

As for the tone of Dwaynes post - says it all I'm afraid.

Just leaves me to say rearrange these words "bargepole touch not Would a with Tropicana"

Please read the mail to Nifty. It might help ease your horror.

 

[Refilliates Casinos]

I had had £3000 paid before the problems, £1000 was before my big wins and £2000 was from my big wins but after they paid the £2000 they then began my issue. At that point my account balance was £5000 with £2000 in pending withdrawal. This confusion is probably caused by me trying to keep out of it a bit, didn’t want to be seen to be constantly stirring up the pot!.

Must add that I added the names beside the Neteller transactions based on what I can get from the History of my accounts with the casinos. I have no access to my Tropica account so I cannot give them their proper Rival assigned transaction numbers.

Below is an email sent to Towersoft earlier:
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
<First Name>,

We have communicated on several occasions that you have been paid everything that was owed to you, however you persist in claiming an additional £2,000 is owing, be it out of greed or simply pure malice. You appear to be confused about what was owing as you have used 3 different amounts in your posts and we believe you are simply trying your luck now.

We ask that you immediately retract your claims and accept that payment was made or we will seek legal counsel.

You know very well that you are in no way innocent in this matter and that you deliberately set out to abuse the Rival system. This is clear in your gameplay, your history, your threatening emails after payment was delayed.

Now, we are giving you 24 hours (yes, this time it is 24 hours) to retract the false claims before we proceed with an action.

Regards,
Tropica
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

 

[Refilliates Casinos]

1. If Towersoft says that it is very important to prove the transactions, the dates and the amounts to access his Tropica Casino account, WHY THEN Tropica Casino / Duwayne is not giving giving full access of Towersoft casino account to Bryan ?

*At the same time Bryan can log in into Towersoft Neteller account, and can see and compare his full transaction history unaltered, right ?

2. About the documents, i did read well, they gave him only 24 hours to get them notarized and provide them to the casino. Eh ?

3. I am asking the public (if Duwayne is not wanting to respond this): - Why on earth a casino would be afraid of players using Martingale system ? (and any other systems, and especially when no bonus is involved) It is PROVED that ALL SYSTEMS ARE LOSERS, right ??

The only possible reasoning is if the Rival software would be BIASED and vulnerable to Martingale system. - I don`t think this is the case ?

• Towersoft can access his account for the next 24 hours.
• No casino gives players 24 hours to return documents. He received 4 warning emails before the account was closed and the decision made.
• This was not a Martingale issue. Please start a new thread if you wish to discuss this matter.

 

[towersoft]

EH??? So basically they paid 2000, and left you with 5k left which has been paid in 2x2.5k instalments, BUT the 2000 they paid is NOT from the 7k balance, it came from before that, so a different 2k instalment is due? It seems that IF this is actually satisfied now, which you state it isn't, then is it not possible you/they have confused the 2k pending (at that time) with the 2k that was actually paid?

Your Neteller shows total paid w/d's from Tropica of 8k. So what you are saying is that after the FIRST 3k of this series of Tropica w/d's you still had 7K to w/d after that point? And 5k is paid and 2k is missing?

The reason I say this is because you state '2k was from my big wins' which were 7k by your own volition, so 2x2.5k thereafter makes you quits, right?
Are you sure that this isn't simply a case of the first 2k being paid ok, but AFTER you got the cash they left the status at 'pending' leading you to believe you were still owed it, and have tried to get them to pay that 2k again?

(This is why when I make w/d's I always vary the amounts like 205/195 etc. rather than make them the same.)

Basicly £1K from a chip they gave me, £2k from the big wins I had that left with my £7K outstanding. You are only allowed to have a maximum of £2k in the cashout at any one time so that was in the queue when they suspended my account. I decided to stop playing at £9000 and start the slow cashout process.

Just got a nice email from support, turned out today was going to be a stressfull day

##############################################################################
Vip Support <vipsupport@tropicacasino.net>
4:07 PM (57 minutes ago)

to me, Bryan
Philip,

We have communicated on several occasions that you have been paid everything that was owed to you, however you persist in claiming an additional £2,000 is owing, be it out of greed or simply pure malice. You appear to be confused about what was owing as you have used 3 different amounts in your posts and we believe you are simply trying your luck now.

We ask that you immediately retract your claims and accept that payment was made or we will seek legal counsel.

You know very well that you are in no way innocent in this matter and that you deliberately set out to abuse the Rival system. This is clear in your gameplay, your history, your threatening emails after payment was delayed.

Now, we are giving you 24 hours (yes, this time it is 24 hours) to retract the false claims before we proceed with an action.

Regards,
Tropica
##############################################################################

How should I respond? Going to come back to this later I think!

My Slots playing system must be good! Wish I could work it out! :notworthy Wonder if it will work on the National Lottery too.

 

[Refilliates Casinos]

Basicly £1K from a chip they gave me, £2k from the big wins I had that left with my £7K outstanding. You are only allowed to have a maximum of £2k in the cashout at any one time so that was in the queue when they suspended my account. I decided to stop playing at £9000 and start the slow cashout process.

Just got a nice email from support, turned out today was going to be a stressfull day

##############################################################################
Vip Support <vipsupport@tropicacasino.net>
4:07 PM (57 minutes ago)

to me, Bryan
Philip,

We have communicated on several occasions that you have been paid everything that was owed to you, however you persist in claiming an additional £2,000 is owing, be it out of greed or simply pure malice. You appear to be confused about what was owing as you have used 3 different amounts in your posts and we believe you are simply trying your luck now.

We ask that you immediately retract your claims and accept that payment was made or we will seek legal counsel.

You know very well that you are in no way innocent in this matter and that you deliberately set out to abuse the Rival system. This is clear in your gameplay, your history, your threatening emails after payment was delayed.

Now, we are giving you 24 hours (yes, this time it is 24 hours) to retract the false claims before we proceed with an action.

Regards,
Tropica
##############################################################################

How should I respond? Going to come back to this later I think!

My Slots playing system must be good! Wish I could work it out! :notworthy Wonder if it will work on the National Lottery too.

We have nothing to hide and posted the mail here first. You may be able to drum up support here, however Gambling Grumbles and Meister have looked at this matter and deemed it resolved. The fact that you continue to make false claims shows your intentions are malicious.

 

[towersoft]

We have nothing to hide and posted the mail here first. You may be able to drum up support here, however Gambling Grumbles and Meister have looked at this matter and deemed it resolved. The fact that you continue to make false claims shows your intentions are malicious.

No Malice intended! only interested in truth. I have to say thanks for the access to my account I have pulled all that I can from it, I will alter nothing and post here exactly what I have just collected.

Deposits

205344378752443 250.00 NETeller COMPLETE Jan 10, 12:39:05 PM
205344378739966 250.00 NETeller COMPLETE Jan 10, 12:34:19 PM
205344371048770 250.00 NETeller COMPLETE Jan 7, 03:23:23 PM
205344358222856 500.00 NETeller COMPLETE Jan 3, 11:45:11 AM
205344358215854 200.00 NETeller COMPLETE Jan 3, 11:42:32 AM
205344337185267 500.00 NETeller COMPLETE Dec 27 2012, 11:54:27 AM
205344336976132 500.00 NETeller COMPLETE Dec 27 2012, 10:24:03 AM
205344336905640 250.00 NETeller COMPLETE Dec 27 2012, 09:53:56 AM
205344336890902 250.00 NETeller COMPLETE Dec 27 2012, 09:47:26 AM
205344332203617 250.00 NETeller COMPLETE Dec 25 2012, 06:37:10 PM
205344332181377 250.00 NETeller COMPLETE Dec 25 2012, 06:27:32 PM

Withdrawals

205344645887765 2,500.00 NETeller COMPLETE Apr 9, 01:30:11 PM
205344378800399 1,000.00 NETeller COMPLETE Jan 14, 11:00:28 PM
205344358247407 1,000.00 NETeller COMPLETE Jan 7, 02:47:45 PM
205344344123045 1,000.00 NETeller COMPLETE Jan 2, 05:01:24 PM

Reversals

205344492793445 250.00 NETeller CANCELLED Feb 20, 11:07:01 AM
205344492793300 250.00 NETeller CANCELLED Feb 20, 11:06:53 AM
205344401596193 250.00 NETeller CANCELLED Feb 20, 11:06:29 AM
205344401595771 250.00 NETeller CANCELLED Feb 20, 11:06:20 AM
205344397777365 250.00 NETeller CANCELLED Feb 18, 01:02:22 AM
205344397777281 250.00 NETeller CANCELLED Feb 18, 01:02:14 AM

On the 14th of Jan my balance would have to be £5000 as per what you have stated.... how can this picture exsist? (The date is the important thing)



I have altered my personal data only I have clean untouched pictures and if necessary will send them to whomever Bryan wants to confirm their validity.

 

[towersoft]

############################################################
Tropica Support via casinocontroller.com
5:29 PM (17 minutes ago)

to me
Hi,

Your account has been suspended due the following reason/s:

1. IP Mismatch
2. Bonus Abuse History at Rival
3. Suspicious behaviour

Please contact support for assistance.

Regards,
Tropica Security
############################################################

 

[Refilliates Casinos]

############################################################
Tropica Support via casinocontroller.com
5:29 PM (17 minutes ago)

to me
Hi,

Your account has been suspended due the following reason/s:

1. IP Mismatch
2. Bonus Abuse History at Rival
3. Suspicious behaviour

Please contact support for assistance.

Regards,
Tropica Security
############################################################

And your point is?

 

[Borgie]

And your point is?

Sorry - I thought you said he could access his account for 24 hours?

 

[maphesto]

############################################################
Tropica Support via casinocontroller.com
5:29 PM (17 minutes ago)

to me
Hi,

Your account has been suspended due the following reason/s:

1. IP Mismatch
2. Bonus Abuse History at Rival
3. Suspicious behaviour

Please contact support for assistance.

Regards,
Tropica Security
############################################################

Hmm. Is this suspension made automatically by Rival and not Tropica? In that case it really is showed that Rival controls white labels.

 

[Refilliates Casinos]

No Malice intended! only interested in truth. I have to say thanks for the access to my account I have pulled all that I can from it, I will alter nothing and post here exactly what I have just collected.

Deposits

205344378752443 250.00 NETeller COMPLETE Jan 10, 12:39:05 PM
205344378739966 250.00 NETeller COMPLETE Jan 10, 12:34:19 PM
205344371048770 250.00 NETeller COMPLETE Jan 7, 03:23:23 PM
205344358222856 500.00 NETeller COMPLETE Jan 3, 11:45:11 AM
205344358215854 200.00 NETeller COMPLETE Jan 3, 11:42:32 AM
205344337185267 500.00 NETeller COMPLETE Dec 27 2012, 11:54:27 AM
205344336976132 500.00 NETeller COMPLETE Dec 27 2012, 10:24:03 AM
205344336905640 250.00 NETeller COMPLETE Dec 27 2012, 09:53:56 AM
205344336890902 250.00 NETeller COMPLETE Dec 27 2012, 09:47:26 AM
205344332203617 250.00 NETeller COMPLETE Dec 25 2012, 06:37:10 PM
205344332181377 250.00 NETeller COMPLETE Dec 25 2012, 06:27:32 PM

Withdrawals

205344645887765 2,500.00 NETeller COMPLETE Apr 9, 01:30:11 PM
205344378800399 1,000.00 NETeller COMPLETE Jan 14, 11:00:28 PM
205344358247407 1,000.00 NETeller COMPLETE Jan 7, 02:47:45 PM
205344344123045 1,000.00 NETeller COMPLETE Jan 2, 05:01:24 PM

Reversals

205344492793445 250.00 NETeller CANCELLED Feb 20, 11:07:01 AM
205344492793300 250.00 NETeller CANCELLED Feb 20, 11:06:53 AM
205344401596193 250.00 NETeller CANCELLED Feb 20, 11:06:29 AM
205344401595771 250.00 NETeller CANCELLED Feb 20, 11:06:20 AM
205344397777365 250.00 NETeller CANCELLED Feb 18, 01:02:22 AM
205344397777281 250.00 NETeller CANCELLED Feb 18, 01:02:14 AM

On the 14th of Jan my balance would have to be £5000 as per what you have stated.... how can this picture exsist?

View attachment 39801

I have altered my personal data only I have clean untouched pictures and if necessary will send them to whomever Bryan wants to confirm their validity.

So, now it is £6,000 that is been claimed? Or did you take a screenshot of the £6,000 just for the sake of it?

You can clearly see the withdrawals made on your account. You can see the amounts. You had a look at transaction history and saw nothing suspicious or underhanded, however you still claiming an extra £2,000.

We have done everything we can to resolve this amicably and you have been paid. You are simply dragging this out for your own personal satisfaction and in keeping with your original threats.

 

[mattsgame]

Below is an email sent to Towersoft earlier:
----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
<First Name>,

We have communicated on several occasions that you have been paid everything that was owed to you, however you persist in claiming an additional £2,000 is owing, be it out of greed or simply pure malice. You appear to be confused about what was owing as you have used 3 different amounts in your posts and we believe you are simply trying your luck now.

We ask that you immediately retract your claims and accept that payment was made or we will seek legal counsel.

You know very well that you are in no way innocent in this matter and that you deliberately set out to abuse the Rival system. This is clear in your gameplay, your history, your threatening emails after payment was delayed.

Now, we are giving you 24 hours (yes, this time it is 24 hours) to retract the false claims before we proceed with an action.

Regards,
Tropica
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Wow you are seriously resorting to scaremongering. Your last few posts have done more damage to Tropica than this entire thread. The lack of display in professionalism really should be a warning for all players to stay well clear of Tropica Casino whether it be under new management or not.

I do not care if everything the OP is saying is not completely true (I am yet to make up my mind) but you guys are acting like 3 year olds who had there dummy taken. No casino that has a complaint about them on any forums I have read act this. (I am not just referring to the quoted part either)

I think Bryan has the right description in the not recommended casinos for you guys "Support on crack", will he receive one of these legal notices too?

 

[Refilliates Casinos]

Hmm. Is this suspension made automatically by Rival and not Tropica? In that case it really is showed that Rival controls white labels.

Again - not really seeing the point here and how it matters? Rival have a central risk database where folks like Towersoft are added, so even if we open his account, their system will lock him out. It is great as it protects us from fraudsters who have taken advantage at other Rivals.

AND: ALL SOFTWARE PROVIDERS SHARE A SINGLE RISK DATABASE. IT IS THE BEST WAY TO PREVENT ABUSE / LOSSES / FRAUD.

Towersoft was logged in long enough to get the data he needed and posting the Account Suspended mail was just another attempt to get the mob riled up.

 

[Borgie]

So, now it is £6,000 that is been claimed? Or did you take a screenshot of the £6,000 just for the sake of it?

You can clearly see the withdrawals made on your account. You can see the amounts. You had a look at transaction history and saw nothing suspicious or underhanded, however you still claiming an extra £2,000.

We have done everything we can to resolve this amicably and you have been paid. You are simply dragging this out for your own personal satisfaction and in keeping with your original threats.

No he is not saying 6k is owed . Maths needs doing for the amounts you had paid him up to and including 14 Jan and what he had left to be paid to him after that. I can't work it out I really am a duffer at maths but he is NOT claiming you owe him 6k.

 

[Borgie]

Again - not really seeing the point here and how it matters? Rival have a central risk database where folks like Towersoft are added, so even if we open his account, their system will lock him out. It is great as it protects us from fraudsters who have taken advantage at other Rivals.

AND: ALL SOFTWARE PROVIDERS SHARE A SINGLE RISK DATABASE. IT IS THE BEST WAY TO PREVENT ABUSE / LOSSES / FRAUD.

Towersoft was logged in long enough to get the data he needed and posting the Account Suspended mail was just another attempt to get the mob riled up.

It was you who said he could have access for 24 hours - you didn't stipulate what he could do and not do within that time ! You didn't say he couldn't post stuff . I am really confused.

 

[towersoft]

And your point is?

No point, just merely posting relevant data!

Do you know what sucks! The fact that Rival games are some of the best around, whenever I played a Rival casino I always felt like I had a chance to win big! Its something I have not experienced with Microgaming or Wagerworks, look at the pictures below..... what a fantastic win, you should be shouting it from the roof tops... Look what our games can do! £500 deposited to £10k..... I will never understand why this happened, but do notice that many of the other rival casinos have locked the bets down on these games to restrict such wins from happening. I honestly hope that you guys get funded properly as you are sitting on a gold mine with better support and management.

 

[Refilliates Casinos]

Wow you are seriously resorting to scaremongering. Your last few posts have done more damage to Tropica than this entire thread. The lack of display in professionalism really should be a warning for all players to stay well clear of Tropica Casino whether it be under new management or not.

I do not care if everything the OP is saying is not completely true (I am yet to make up my mind) but you guys are acting like 3 year olds who had there dummy taken. No casino that has a complaint about them on any forums I have read act this. (I am not just referring to the quoted part either)

I think Bryan has the right description in the not recommended casinos for you guys "Support on crack", will he receive one of these legal notices too?

Well, do you think it is fair (and legal) for a business to be falsely accused and slandered by someone with malicious intentions? If yes, then that explains your post. A reasonable person (such as Bryan) would see that Towersoft is simply trying to destroy the casino's name.

Now, as a business, we need to protect ourselves. We do this by providing great offers, service, software and payouts. We also do this by taking legal action against parties who deliberately set out to tarnish the brand. It happens in every other business, so we will be interested in hearing why it can't happen here.

Please can you explain why we should idly sit back and allow this continued barrage of false statements / posts to continue when almost all of it is untrue. If someone had to say false things about you and it cost you your income or affected you personally, would you not seek legal advice?

Be reasonable. In all these forum posts, it is always the casino that is exposed while posters hide behind their right to privacy. If you do some research, you will find that anything posted online is considered written and therefore libellous.

Hope that helps you understand why we mailed him as he is simply posting for the sake of ruining our reputation.