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Tricky practice of Casumo

Discussion in 'Online Casinos' started by vytas444, Oct 30, 2017.

    Oct 30, 2017
  1. vytas444

    vytas444 Newbie member

    Occupation:
    Company Director
    Location:
    United Kingdom
    Just want to worn everyone about tricky situation happened with me.I was playing on Casumo site last Friday 27/10/2017 and luck was on my side. I manage to withdraw over £60000 (biggest available withdraw at one time is £10000, so there were quite few). I continue playing and cancelled few of these withdraws while they pending. I left £25000 (3 withdraws in total) on pending and its easy to control as you get massage/notification when you withdraw or cancel. When I finished playing and switched off game massage/notification came on the screen asking for ID and Address verification. I know it is normal procedure, but just in case check my withdraw history and find out its been cancelled by Casumo. Still ok, as maybe they hold it till I proof my ID and Address. To my shock, while on chat with Casumo I find out , that my £25000 withdraws not just been cancelled, but without my knowledge or any massages/notifications been put back in the game I was playing at the time. Fair enough, its big money to miss, but when you play £250 per spin and most winnings are between £10000 to £40000 per spin, my amount on game was up and down a lot.
    I did not see at any point extra money coming in my account and as I said there was no massages or notification about it.
    I been told by Casumo, that they cannot help as I lost my money, but I did left £25000 on pending withdraws and had no idea they cancelled and put back in my game, as they say.
    I just been send screenshot from them with cancellation notification which shows time 13:40. If I got to my account history it shows cancellation was done at 20:58.
     
  2. Nov 1, 2017
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Another reason why "reverse time" should be zero. Playing back winnings is what the casinos want.
     
  4. Nov 1, 2017
  5. vytas444

    vytas444 Newbie member

    Occupation:
    Company Director
    Location:
    United Kingdom
    Play back winnings

    They want us to play back winnings-fare enough if you cancel withdraw yourself! But when they cancel while you playing game you want see any notices as they may be hidden in the lobby.Still fighting my corners and been going a lot through T&C- 5.7. Please be advised that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of monies, or cancellation of the requested service when playing. If you play a game with real money, the money will be drawn from your player account instantly.[/COLOR]
     
  6. Nov 1, 2017
  7. interlog

    interlog Senior Member MM webmeister

    Occupation:
    Manager
    Location:
    London
    A little confused.

    Of the £60,000 that you won, you reversed £35,000 and left £25,000 sitting to be processed whilst still playing with the £35,000? The £25,000 was then reversed by the casino whilst you were playing with the £35,000 and you didn't know about this and as a result you lost the whole lot?

    I don't know how you normally play in terms of bet size or at what point you are satisfied with your winnings, but for me and I would guess most players £60,000 is a hell of a lot of money and most would have withdrawn and run away till the money was processed.

    Have you contacted the casino rep here on the forum?
     
  8. Nov 1, 2017
  9. vytas444

    vytas444 Newbie member

    Occupation:
    Company Director
    Location:
    United Kingdom
    reversing withdraws

    I did withdraw about £66000 during the day.continue playing with £18000.had ups and downs.if loose, than cancel withdraw of £10000 and continue playing.At the end of the day I left £25000 as I believed secure in withdraw pending, with rest I continue playing.Again had ups and downs. biggest win in one spin was £45000 that day.I was risking with big as I new there are money still on the way to the bank. Unfortunately, I was wrong, money are not safe in withdraws with Casumo!
     
  10. Nov 1, 2017
  11. brianmon

    brianmon Meister Member webby mm4

    Occupation:
    self-employed
    Location:
    uk
    They once actually reversed a withdrawal back into my account, while i was playing some freespins. Because they wanted me to withdraw by a different method.
    Which would have meant, a proportion of my cash would have been tied to the wagering of those freespins.
    Luckily it was a large enough amount for me to notice, in time to stop playing.

    The only notification I got was an email. But who reads emails while they're playing.

    After some negotiating and explaining, they did eventually remove the bonus money from my balance, so I could withdraw, and then replaced it again.
     

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