I made a withdrawal of $950.00 on Dec 14, 2012. Even though I previously submitted all required verification documents, on Dec 15th, they request again; which I promptly emailed. Upon withdrawal, the system stated that it would be processed within 48 hours. Yet, 3 days later, on Dec 17th, it was still pending. On Dec 18th, and Dec 19th, I emailed requesting the status; no reply. Oddly on Dec 19th, my credit card received 4 fraudulent charges. The charges were not directly from the casino, but it’s a strange coincidence. So, then I had to cancel that card and requested my withdrawal to be processed via "Courier Check"; which I’ve paid $30.00 for. After several more emails, I finally received a response on Dec 28th stating "It will be submitted for payment in 3 to 5 business days". I should state that in between this time I actually called the casino and was told to contact via Live Chat. I then connected to Live Chat and was told to email.. REALLY?? On Jan 2, 2013 I once again emailed to request a status update. On Jan 4th I received an email stating that the check had been sent out, but they could not provide a tracking number. As I paid for it be sent by courier, there should be tracking number. I replied on Jan 4th asking for such. No reply...again. I emailed again on the 8th, no reply.