Treasure Island Jackpots non payout

winegirl

Dormant account
Joined
Jan 10, 2013
Location
NC
I made a withdrawal of $950.00 on Dec 14, 2012. Even though I previously submitted all required verification documents, on Dec 15th, they request again; which I promptly emailed. Upon withdrawal, the system stated that it would be processed within 48 hours. Yet, 3 days later, on Dec 17th, it was still pending. On Dec 18th, and Dec 19th, I emailed requesting the status; no reply. Oddly on Dec 19th, my credit card received 4 fraudulent charges. The charges were not directly from the casino, but it’s a strange coincidence. So, then I had to cancel that card and requested my withdrawal to be processed via "Courier Check"; which I’ve paid $30.00 for. After several more emails, I finally received a response on Dec 28th stating "It will be submitted for payment in 3 to 5 business days". I should state that in between this time I actually called the casino and was told to contact via Live Chat. I then connected to Live Chat and was told to email.. REALLY?? On Jan 2, 2013 I once again emailed to request a status update. On Jan 4th I received an email stating that the check had been sent out, but they could not provide a tracking number. As I paid for it be sent by courier, there should be tracking number. I replied on Jan 4th asking for such. No reply...again. I emailed again on the 8th, no reply.
 

kavaman

Senior Member
PABnononaccred3
PABnononaccred3
MM
Joined
Dec 2, 2001
Location
finland
Let us know if you get it. To my knowledge this is a group of 2 casinos, so if issues are here , they are quite sure to be on the other casino aswell. Its quite a small casino group, so cashflow problems can happen.
 

online18casino

Dormant account
webmeister
Joined
Mar 3, 2011
Location
www
Any update? As I just started promoting this casino to my players and would be interested to know.

Thank you.
 
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