Resolved Tradition Casino

brongrun

Dormant account
Joined
Jan 3, 2010
Location
-
ehhh, why are you picking att Rivals Tradition? They arent even on the accredited list so why play att their casino? I have been bousbanned att 3 of the accredited casinos so i think i have all reason to be pissed. Cherry Red, SLots Oasis and Rushmoore. Do NOT play att these casinos despite the fact that this site promote them because they are not a serious casino. But on the other hand maybe the ones on this site that makes a whole lot of money on the links that they have us click on dont give a shit...
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
As a Canadian, I am no longer playing at Rival. But I do recall that a Rep (TIV if memory serves me correctly) said that players were expected to play approximately 30 percent more than WR requirements in order to continue to receive bonuses. There is no advantage to the player, especially if there is a Max Cashout involved. This is essentially playing with your own funds, and as such the casino is in the superior position as always.

I'm guessing that if your balance does not decrease a certain amount after a big hit, that puts you into a certain class of player as well. The kind that will actually take a big win instead of squandering part (or all) of it back.

I recall that I was not allowed to deposit at a Rival where I was awaiting ID verification and a withdrawal. I would have been happy to deposit and play with them since I had been lucky there.

Tradition, many players reduce the number of deposits made in December, and there were some very enticing offers made from many casinos that might limit your bottom line.

With the exception of ND bonuses, I think most bonuses favour the casino (and why not quite honestly, they are a business) and we as players receive extended playtime in return instead of cashouts.

I must say I admire Tradition for coming here and representing her casino herself, but please remember that your customers are not your opponents.
 

coxwel

Senior Member
PABnononaccred
Joined
Feb 11, 2009
Location
germany
Coxwell is now in "catch22". he had promos, but now they have gone. maybe he was waiting to have enough money, but when he did, the promos were not there. Now YOU won't put them back till he deposits, but HE is waiting for them to come back and THEN he might deposit. Neither side moves, but pretty soon Coxwell will start looking elsewhere.

your discription explained it partly but let me add sth:

ist like this. i played at tradition on regular basis, made 5 deposits, played few nd chips, unfortunately i never had much luck so i decided to lay it sown for some time but had tradition in my head as one of the rivals i want to patronize and appreciate. i made regular deposits also for the reason how they presented themselves here in the forum and as they lowered payout time.
i have to say iam no highroller so its more unlike for me to make some deposits in a row like i did at tradition. so they really had my appreciattion. maybe from the business point my small deposits doesnt count much for the operator if she thinks in percentages.

but after i went back from happy playing at the independent rivals and thought ok lets maybe give tradition a shot again, i found it disappointing to find the same wr highering and bonus change like used from other rivals now also on tradition.

i always thought they take it different. maybe you should not in take in consideration what i deposited/cashed out on other rivals using pantasia as processor. if you just see your casino, like it should be imho, i have only lost to you and if you offer me nd with 99wr then where other rivals i made only 1minimum deposit give me higher nd with 10-20 wr i also think from the financial point. i also have to do the maths and am more likely to pay back to a casino which shows me appreciation.,and dont throw my money around. sont get me worng here, i dont want to complain about your freemoney, its your decision how to create ndchips for example but i find my play history is not taken in consideration there. more my cashouts on other outfits which didnt cost you anything.

as long as there are at least 2-3rivals which com pletely ignore all this system and the mess it creates imho i go with them. and they even pay out faster. so why the hell they do better on everything and seem not to go broke or whatever.. i guess the opposite is the case? would be interesting to see sloto posting here.

ps: @ tradition i have the feeling you take it personal if players here say sth negative about your casino or critize certain things. some are due to rival and all people here know for somethings you cant be blamed. without you beeing so honest here we coudnt have this discussion here and i appreciate this.


cheers

coxwel
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Coxwell makes some very valid points.

I think that most players do not play a gazzillion casinos. And most of us do not have a gazzillion dollars either.

I think most slot players have been playing slots long enough to know we usually lose.

Your offers need to be in line with the best of the Rivals to carve yourself a loyal cadre of players that return again and again, and not just those who jump from Rival to Rival.

You've received a lot of input from players here, and a lot of it valuable advice.

Attracting and retaining players is an expensive business. Sometimes you have to spend money to make money.

The biggest mistake small businesses make are to undercapitalize and to overestimate sales. That goes for all small business, not just yours.

Personally, I'm rooting for you. I know that having a business can be like having a child...it's hard to accept any criticism. And oftimes they don't seem to be going in the direction you had hoped. But you do things right, show patience and bite your tongue a lot of the time, and the rewards are great.

I think there are players who can deposit rooting for you too.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
your discription explained it partly but let me add sth:

ist like this. i played at tradition on regular basis, made 5 deposits, played few nd chips, unfortunately i never had much luck so i decided to lay it sown for some time but had tradition in my head as one of the rivals i want to patronize and appreciate. i made regular deposits also for the reason how they presented themselves here in the forum and as they lowered payout time.
i have to say iam no highroller so its more unlike for me to make some deposits in a row like i did at tradition. so they really had my appreciattion. maybe from the business point my small deposits doesnt count much for the operator if she thinks in percentages.

but after i went back from happy playing at the independent rivals and thought ok lets maybe give tradition a shot again, i found it disappointing to find the same wr highering and bonus change like used from other rivals now also on tradition.

i always thought they take it different. maybe you should not in take in consideration what i deposited/cashed out on other rivals using pantasia as processor. if you just see your casino, like it should be imho, i have only lost to you and if you offer me nd with 99wr then where other rivals i made only 1minimum deposit give me higher nd with 10-20 wr i also think from the financial point. i also have to do the maths and am more likely to pay back to a casino which shows me appreciation.,and dont throw my money around. sont get me worng here, i dont want to complain about your freemoney, its your decision how to create ndchips for example but i find my play history is not taken in consideration there. more my cashouts on other outfits which didnt cost you anything.

as long as there are at least 2-3rivals which com pletely ignore all this system and the mess it creates imho i go with them. and they even pay out faster. so why the hell they do better on everything and seem not to go broke or whatever.. i guess the opposite is the case? would be interesting to see sloto posting here.

ps: @ tradition i have the feeling you take it personal if players here say sth negative about your casino or critize certain things. some are due to rival and all people here know for somethings you cant be blamed. without you beeing so honest here we coudnt have this discussion here and i appreciate this.


cheers

coxwel


Well, this is a common factor among many players. They get a run of bad luck, and switch between casinos. They then hit a few nice wins, and have some more gambling money. After a while, they might try their luck again where previously they were unlucky.

It seems you won at these other Rivals, but so far had been unlucky at Tradition. Since you won all this money at Tradition's COMPETITORS, surely Tradition stand to gain even more by offering you the SAME promotions that you had such bad luck on before, hoping you have even MORE bad luck, and Tradition profits at the expense of their competitors.

This is how a SENSIBLE online casino would work, they KNOW that their players often play at OTHER casinos, where at times they may win, and be returning with an enhanced bankroll. Rival have the unique ability to see when one of their players wins at a competitor, so should use this as an OPPORTUNITY to win some of this money from the player at the expense of their competitors.

It doesn't make sense how Rival operate, UNLESS they are NOT INDEPENDENT at all, and money won at ANY Rival casino ultimately comes from the SAME OWNERS in the background. In this case, there would be NO advantage in trying to win it back at another of their sites by using an offer the player has already beaten elsewhere, as rather than it being a different operator trying to win money from a player, it is the same operator worried that they might lose AGAIN if they make the same offer yet again at a sister site.

When I had that 51K win at 32Red, it gave me an inflated bankroll, which drove up my deposits elsewhere, and they got these deposits BECAUSE my win at 32Red did NOT cause their competitors to drop me from promotions, and I now had the bankroll to actually take these promotions up to the full. Given that the promotions were designed to give the casinos the edge overall, they expected to win overall, and each one hoped THEY would be where I lost it back, rather than where I won again.
 

oldtrvlagt

Dormant account
Joined
Mar 31, 2007
Location
Iowa
"It doesn't make sense how Rival operate, UNLESS they are NOT INDEPENDENT at all, and money won at ANY Rival casino ultimately comes from the SAME OWNERS in the background. In this case, there would be NO advantage in trying to win it back at another of their sites by using an offer the player has already beaten elsewhere, as rather than it being a different operator trying to win money from a player, it is the same operator worried that they might lose AGAIN if they make the same offer yet again at a sister site." (Originally quoted by Vinylweatherman)


Thanks for bringing this point up. Recently I have been wondering about this. I CANNOT win at Slotocash at all. Two withdrawals almost 1 1/2 years ago and NOTHING since then. I attribute this to just luck. However, I made two minimal deposits at Dendera ($25 each) and the second won enabled me to cashout $1550. Now, is this Dendera paying dues for being new? Or is it to provide a false sense that this is the place to play and subsequent deposits will be swallowed up? Why is it possible to have great runs at a relatively new casino and terrible ones that go on forever at an old established one? And I don't mean bad, I mean TERRIBLE. I chased Sloto with some of the proceeds and then basically put them on the back burner. The promotions I receive from them are 25%, 30% with an occasional 100% thrown in so nothing spectacular. I will continue to dabble a bit at a couple (Vegas Regal being one) but not as much I as I have in the previous years.
 
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mcbleu

Dormant account
Joined
Jun 13, 2008
Location
Portland, Oregon
Tradition and Dendera refuse to pay me, and holds my deposits

Threads merged. Seems they were the 'before' and 'after' of the OP's issue so the merge seemed called for.

@tradition : you should contact Bryan (here-> Link Outdated / Removed) and request that you be added to the I-Gaming Forum Reps list.

Not sure how to start a new thread.

Neither of these casinos are trustworthy. Their contact information appears to be false. Since I won and repeatedly faxed and e-mailed all my personal information (due to 'didn't receive', 'fax too dark', etc), they cut off all contact with me. Oh, and by the way, together they owe me a total of nearly $10,000, down from $13,000 that they refused to let me cash out and I ended up playing down.
 
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WagerWitch

Dormant account
webmeister
Joined
Oct 16, 2003
Location
Alaska
Personally - I think a lot of the "tone" comes from language differences.

Tradition appears to speak another language than English as first/native language - and some of the intricacies English speakers employ are not present here - and things read between the lines are NOT present.

So - I am seeing very much straight up honest answers - which most of you players are not used to.

I believe Tradition Casino is still on the Up and Up - and bottom line of a casino - is to build a customer base - AND TO MAKE MONEY.

Bottom line.

Tradition is employing many tactics - but has limitations with the Rival system - and overall casino model.

I think the answers have been fair - as individual as possible - and folks should actually listen to the answers as being HOW you will be treated at Tradition casino.

Tradition is absolutely correct: The Upset patron screams more than the Happy Patron.

And here - is the case in point.

Remember folks - you are gambling - and the house is SUPPOSED to win.

How can you complain that you lose?

It appears payouts are honestly done - on time - and fairly.
It appears that bonuses are offered based on their particular model - so you lose a bonus at a specific type of casino - if the only reason you are playing is to use bonuses - then delete the casino... If not - keep it.

It seems that Tradition is making an effort - and I sincerely welcome that effort.

Sometimes you guys are REALLY hard on someone who is trying to work with you.

Unlike the CRAP casinos who totally ignore you and don't give a rat's patoot who or what you are or your complaints.

I see massive effort here - especially when one realizes English is not the FIRST language.

I think some of you have been way too hard.

And this is just my opinion.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
It doesn't make sense how Rival operate, UNLESS they are NOT INDEPENDENT at all, and money won at ANY Rival casino ultimately comes from the SAME OWNERS in the background.

Precisely!! What's that term again? Oh yeah....white label. :p
 

tradition

Dormant account
Joined
Oct 31, 2009
Location
malta
Thanks a lot Wagerwitch : english is not my first language and, for sure, sometime i have big difficulties about understanding deeply what players are meaning and i have also some problems about be clear in what i want to mean too.

Not sure how to start a new thread.
Neither of these casinos are trustworthy. Their contact information appears to be false. Since I won and repeatedly faxed and e-mailed all my personal information (due to 'didn't receive', 'fax too dark', etc), they cut off all contact with me. Oh, and by the way, together they owe me a total of nearly $10,000, down from $13,000 that they refused to let me cash out and I ended up playing down.

Mcbleu, i found your account and i can reply here concerning my casino. Let me tell you that I would have apreciate that you give the right amount blocked in my casino (it's $2000. So, it's not $10000 or $13000) and it would have been fair too that you precise the right reason about why this money is blocked, because my team gave you all details needed about how to solve the problem and get your winnings.

If you didn't want reveal publically the reason why your account is blocked, the best thing was to send me a PM and i will have repeat to you what my team already explained to you. Please note that I have the decency to keep secret here the reason why your account is blocked, even if i don't apreciate at all such undeserved accusations.

Btw, if you want to have your deposits back, i can give you back all your money right away : it's up to you. But if you prefer to cashout your winnings blocked, i think you already know what you have to do before it is possible.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Not sure how to start a new thread.

Neither of these casinos are trustworthy. Their contact information appears to be false. Since I won and repeatedly faxed and e-mailed all my personal information (due to 'didn't receive', 'fax too dark', etc), they cut off all contact with me. Oh, and by the way, together they owe me a total of nearly $10,000, down from $13,000 that they refused to let me cash out and I ended up playing down.

In my experience with these casinos, as long as you are a legitimate , fully identified player you have nothing to fear.

The fact that they wont pay you tells me a lot about what is probably going on - anything you want to tell us mcbleu? If you are trying to pull a fast one, you WILL be exposed, so be warned.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
In my experience with these casinos, as long as you are a legitimate , fully identified player you have nothing to fear.

The fact that they wont pay you tells me a lot about what is probably going on - anything you want to tell us mcbleu? If you are trying to pull a fast one, you WILL be exposed, so be warned.

It's lack of information causing the problem. mcbleu says the $10,000 is distributed between the two casinos. If Tradition have only $2000, then Dendera must have the other $8000.

mcbleu says ID has been sent, but they are getting the "run around", followed by being unable to get any reply at all.

IF a player has sent documents, and the casino claims they have not been received, especially if receipt has initially been confirmed, the problem lies with the casino, losing the documents in transit between different departments. This is careless given the sensitive nature of these documents.
The other common complaint is players sending documents, and getting vague replies such as "too dark" or "too bright" from the casino. How the hell is the average player supposed to diagnose the problem from this. With faxes, the condition and quality of the RECIPIENTS equipment is more of a factor than that of the sender. The initial scan is probably OK, but easily degrades because fax is an analogue service, and line interference, poor maintenance, low toner, etc at the recipient's end can cause the fax to be unreadable.

There should be less of a problem with digital scans, sent in formats such as JPEG. The file should NOT be degraded in transit, and the recipient has some leeway in enhancing the picture if it really IS merely a matter of it being "too dark". Local monitor settings make quite a difference in how a picture is displayed. I can look at the SAME picture, and on my OLD PC it is "too dark", and I can't make out much detail, yet on my NEW PC, it is CLEAR, and I can see all the detail. It's the SAME file, but two different monitors make all the difference.

Another problem stems from scanners that try to be too clever for their own good. These select what they think is the appropriate resolution for the item being scanned, and will often choose a low resolution "document" setting for photo ID because of the print content, yet these are best prepared under "photo" settings, as these bring out the photo clearly, and don't do any harm to the clarity of the print. Credit cards should also be prepared under the "photo" settings, rather than under "document". This will ensure the resulting files are "clearer" when the casino comes to look at them.
Too low a resolution can even make important text hard to read, making verification of details difficult. Unfortunately, these documents tend to get rejected merely as "unclear", with no advice such as above offered on how to prepare better (and clearer) copies.
This leads players to try again, but NOT to make any adjustments to software settings, so the result is yet another set of "unclear" documents that get rejected, whilst the player can see absolutely NOTHING wrong with what they are doing at THEIR end, so begin to assume they are just being scammed by the casino, who are simply making it all up about the documents being "unclear" as a means to avoid payment. Given that rogue casinos REALLY DO just make up these excuses for non-payment, there is little to reassure players that there is no intention to scam them.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
I agree Vinyl in regards to rogue casinos using excuses like too dark etc to avoid or delay payment, however there has not been any cases of this involving Tradition casino until now.

However, I doubt very much that this issue has anything to do with scan resolutions or too much toner etc - the casino has informed the player of what they need to provide and they have not provided it. If the ID has been scanned and emailed (which OP said it was) then there shouldnt be any issues - just change the resolution if its blurry and re-send - fax issues I can understand, but scan/email is pretty much a no brainer.

I believe we will see that there is much more to this story than we have been told. It is no coincidence that a lot of complaints about casinos not accepting security docs or requesting more information end up involving some kind of player fraud.

Their contact information appears to be false. Since I won and repeatedly faxed and e-mailed all my personal information (due to 'didn't receive', 'fax too dark', etc), they cut off all contact with me.

Tradition informs us that you KNOW what you have to provide, and has alluded to something being 'not right' about your account. You have obviously NOT told us the complete story, as is common, and it seems that you think by having a stab at Tradition they are going to waive the security requirements - Ive seen this over and over and it doesnt work.

Also interesting that the OP hasnt said anything for 4 days - if it was my $10k and I thought I was being ripped off I would be all over it.
 

tradition

Dormant account
Joined
Oct 31, 2009
Location
malta
In my casino, Mcbleu documents are ok : the problem is not documents and she knows what she have to do before i accept to pay her winnings.

Vinylweatherman, you're probably right, amounts can be only 2000$ at Tradition but it can remain $10000 at Dendera.

And if Mcbleu didn't reply here, i'm not especially surprise because she also didn't reply to our email when we explained to her the situation and what she had to do.

Do you know this expression ? It's a french one. "Some people want butter and want also money from butter" :)
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
In my casino, Mcbleu documents are ok : the problem is not documents and she knows what she have to do before i accept to pay her winnings.

Vinylweatherman, you're probably right, amounts can be only 2000$ at Tradition but it can remain $10000 at Dendera.

And if Mcbleu didn't reply here, i'm not especially surprise because she also didn't reply to our email when we explained to her the situation and what she had to do.

Do you know this expression ? It's a french one. "Some people want butter and want also money from butter" :)

Are you able to tell us what she needed to do?

There is no real names, emails, etc here so it would not identify the OP in any way.

Problem is, if the truth isnt known then the OP can say what they want and we only get one side of the story.
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Sorry but i prefer not take such decision. If Mcbleu is ok for this, i can explain but if she doesn't give me the autorization, i won't give publically the reason... I hope you can understand my mind :)

I think that is a wise decision on your part Tradition. I know if it was me, I would not want the details discussed without my permission. Even though my CM membership is "anonymous", Jasminebed has been my online identity for many years.

My one and only withdrawal from a sign-up ND bonus with Rival was met with a request of me holding my ID after initially submit my ID. I gladly complied, but it was a few days before I could complete the request. And I also had to get an ewallet set-up and funded to make my verification deposit.

Subsequently, a Rival rep said that such requests were only made in suspected cases of fraud. I have no idea what may have triggered such "suspicions". Perhaps just lack of a driver's license or passport? I do have government issued Photo ID.

Casinos have welcomed back players that have had chargebacks upon making them good. It is possible in the current climate to have such matters happen unintentionally.

Mcbleu, if you feel the casino's requests in order to pay your winnings are unreasonable, I encourage you to allow Tradition to tell us what they have requested from you. Or PAB with Maxd, and just post to let us know that is the course of action you've chosen to pursue.
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
Fair call Tradition :)

Mcbleu, if you feel the casino's requests in order to pay your winnings are unreasonable, I encourage you to allow Tradition to tell us what they have requested from you. Or PAB with Maxd, and just post to let us know that is the course of action you've chosen to pursue.

I think that is a very good idea - certainly if $10k was at stake I would be doing everything possible.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
In my casino, Mcbleu documents are ok : the problem is not documents and she knows what she have to do before i accept to pay her winnings.

Vinylweatherman, you're probably right, amounts can be only 2000$ at Tradition but it can remain $10000 at Dendera.

And if Mcbleu didn't reply here, i'm not especially surprise because she also didn't reply to our email when we explained to her the situation and what she had to do.

Do you know this expression ? It's a french one. "Some people want butter and want also money from butter" :)

This doesn't look like confiscation then, it is that mcbleu has to provide something, and then they will be paid.

As for Dendera, well, Tradition is independent isn't it, and you are the OWNER. In this case, what happens over at Dendera is irrelevant, completely separate issue, completely separate owner/operator. Provided mcbleu meets YOUR requirements, there should be no reason to withhold payment.

mcbleu has accused Tradition of cutting off all communication, this might indicate a communications issue, not that either party is up to anything. However, since both mcbleu and Tradition are members here, the PM system can be used to sort this out, as can the PAB process if mcbleu wants to go "formal".

Failure by mcbleu to at least TRY these options would make it appear that mcbleu has something to hide.
 
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