1. Easter Egg Hunt: Some Golden Egg Hints Revealed!

    Dismiss Notice
  2. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  3. Follow Casinomeister on Facebook | Twitter | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Tradacasino - Not very impressive first impressions..

Discussion in 'Online Casinos' started by CasinoNinja, Dec 7, 2017.

    Dec 7, 2017
  1. CasinoNinja

    CasinoNinja Experienced Member

    Ok, so I thought I would give TradaCasino a go as they got generally good reviews on here etc, I also had a special twitch streamer promo offer so it would give me a little boost.

    My deposits ofcourse went away quite quickly, which I'm not complaining about. However, tried to login and it told me I had to verify my account before I could login again, fair enough.
    Sent across my passport, verified they told me, tried to login again. Could not. So I went to their Livechat just now and they unlocked it for me.

    So, with this promo code I was supposed to receive 100 freespins on Beetle Jewels, I said this to chat while they were unlocking my account and I was loading the game. She said "You already used them", I never launched the game before and I said that was wrong, I also said the game was stuck halfway through loading and she added them on a game called Lucky3 instead. Fair enough I thought, she went offline. I loaded the game, and lo and behold, the "generous" stake they have offered me is at 0.05 bet! Beetle Jewels is at 0.10.
    In addition, you can't message them anymore as they've gone off to their Annual Christmas party so their support chat is offline..

    Not very impressed tbh..
  2. Dec 7, 2017
  3. Nate

    Nate Ueber Meister CAG webmeister

    Trada Casino are no run off the mill operation. There are some very decent people there.

    PM the REP here : Conor or Rachel

    I'm pretty certain they will make good on this and resolve it :)

  4. Dec 7, 2017
  5. colinsunderland

    colinsunderland Experienced Member MM webmeister

    I agree with Nate, Trada are a good casino, I just wish they would get BGT and Thunderkick games and I would play there MUCH more often.

    Its just bad luck that they are all off getting drunk, but I'm sure they will sort it out for you tomorrow :)
  6. Dec 8, 2017
  7. TradaCasino

    TradaCasino Official rep for Trada Casino

    Head of Casino
    Dublin, Ireland
    Hi CasinoNinja,

    The live chat agent adding the spins on Lucky3 instead was a mistake, and not a purposeful attempt to give you less value than you deserve. We would never do that. Please pop back on live chat and reference this thread. An agent will fix the spin amount for you and make sure everything is as it should be.

    In relation to last night, yes we had the annual Christmas party so we did have to close live chat at 6pm instead of the usual 11pm. We did leave a free spins code there for customers to enjoy as an apology for our absence, but I understand this would have been very frustrating for you. It's not something we do lightly, but I did want to give the live chat team a night off and we have only closed chat early on one other occasion in 2017.

    I agree, not an ideal first impression. I just want to assure you that this isn't the norm,


  8. Dec 10, 2017
  9. Valhalla

    Valhalla The Professional MM

    Poker Player
    Northern Ireland
    Even though Rachel has responded I just want to say anyway -

    As others have said, Trada are just about as trustworthy as you can possibly get in this industry. I'd trust them to look after my children for the night.
    Your first impressions are merely unfortunate and absolutely not the norm. Proceed with total confidence that they will do what is right.
  10. Dec 10, 2017
  11. adamtheaddict

    adamtheaddict Meister Member

    Deposited pennies with the code for the 100% today. Didnt get it added. Chat offline. Ty

    I'm an idiot. Entered wrong code, possibly next weeks . Email response added it anyway.
    Yeah, i feel like a twat and yeah, they reminded me why they are rated so highly.
    Last edited: Dec 10, 2017
  12. Dec 10, 2017
  13. CasinoNinja

    CasinoNinja Experienced Member

    I ended up cashing out £250 after the freespins, so I'm happy.

    Trada is probably a good casino, it's just that the chat operator left in a hurry while I was talking to her, but otherwise it seems alright.

    The only thing I am bit a confused over is their rule of max winnings from complimentary freespins are capped at £200 after wagering. I cashed out £250, but it was from a deposit so they were not giving them to me for free.

    In any case, what would happen if I made a deposit after I wagered the freespins, would they remove any excess? It's just very confusing and that's the only term I can see which is not very favorable, if it's only for no-depositers than that's fine.

Share This Page