Tradacasino - Not very impressive first impressions..

CasinoNinja

Senior Member
MM
Joined
Apr 27, 2017
Location
UK
Ok, so I thought I would give TradaCasino a go as they got generally good reviews on here etc, I also had a special twitch streamer promo offer so it would give me a little boost.

My deposits ofcourse went away quite quickly, which I'm not complaining about. However, tried to login and it told me I had to verify my account before I could login again, fair enough.
Sent across my passport, verified they told me, tried to login again. Could not. So I went to their Livechat just now and they unlocked it for me.

So, with this promo code I was supposed to receive 100 freespins on Beetle Jewels, I said this to chat while they were unlocking my account and I was loading the game. She said "You already used them", I never launched the game before and I said that was wrong, I also said the game was stuck halfway through loading and she added them on a game called Lucky3 instead. Fair enough I thought, she went offline. I loaded the game, and lo and behold, the "generous" stake they have offered me is at 0.05 bet! Beetle Jewels is at 0.10.
In addition, you can't message them anymore as they've gone off to their Annual Christmas party so their support chat is offline..

Not very impressed tbh..
 

Nate

Paleo Meister (means really, really old)
webmeister
CAG
Joined
Feb 14, 2007
Location
Cyberspace
Ok, so I thought I would give TradaCasino a go as they got generally good reviews on here etc, I also had a special twitch streamer promo offer so it would give me a little boost.

My deposits ofcourse went away quite quickly, which I'm not complaining about. However, tried to login and it told me I had to verify my account before I could login again, fair enough.
Sent across my passport, verified they told me, tried to login again. Could not. So I went to their Livechat just now and they unlocked it for me.

So, with this promo code I was supposed to receive 100 freespins on Beetle Jewels, I said this to chat while they were unlocking my account and I was loading the game. She said "You already used them", I never launched the game before and I said that was wrong, I also said the game was stuck halfway through loading and she added them on a game called Lucky3 instead. Fair enough I thought, she went offline. I loaded the game, and lo and behold, the "generous" stake they have offered me is at 0.05 bet! Beetle Jewels is at 0.10.
In addition, you can't message them anymore as they've gone off to their Annual Christmas party so their support chat is offline..

Not very impressed tbh..

Trada Casino are no run off the mill operation. There are some very decent people there.

PM the REP here : Conor or Rachel

I'm pretty certain they will make good on this and resolve it :)

Nate
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I agree with Nate, Trada are a good casino, I just wish they would get BGT and Thunderkick games and I would play there MUCH more often.

Its just bad luck that they are all off getting drunk, but I'm sure they will sort it out for you tomorrow :)
 

TradaCasino

Official rep for Trada Casino
Joined
Mar 5, 2013
Location
Dublin, Ireland
Ok, so I thought I would give TradaCasino a go as they got generally good reviews on here etc, I also had a special twitch streamer promo offer so it would give me a little boost.

My deposits ofcourse went away quite quickly, which I'm not complaining about. However, tried to login and it told me I had to verify my account before I could login again, fair enough.
Sent across my passport, verified they told me, tried to login again. Could not. So I went to their Livechat just now and they unlocked it for me.

So, with this promo code I was supposed to receive 100 freespins on Beetle Jewels, I said this to chat while they were unlocking my account and I was loading the game. She said "You already used them", I never launched the game before and I said that was wrong, I also said the game was stuck halfway through loading and she added them on a game called Lucky3 instead. Fair enough I thought, she went offline. I loaded the game, and lo and behold, the "generous" stake they have offered me is at 0.05 bet! Beetle Jewels is at 0.10.
In addition, you can't message them anymore as they've gone off to their Annual Christmas party so their support chat is offline..

Not very impressed tbh..

Hi CasinoNinja,

The live chat agent adding the spins on Lucky3 instead was a mistake, and not a purposeful attempt to give you less value than you deserve. We would never do that. Please pop back on live chat and reference this thread. An agent will fix the spin amount for you and make sure everything is as it should be.

In relation to last night, yes we had the annual Christmas party so we did have to close live chat at 6pm instead of the usual 11pm. We did leave a free spins code there for customers to enjoy as an apology for our absence, but I understand this would have been very frustrating for you. It's not something we do lightly, but I did want to give the live chat team a night off and we have only closed chat early on one other occasion in 2017.

I agree, not an ideal first impression. I just want to assure you that this isn't the norm,

Thanks,

Rachel.
 

Valhalla

The Professional
Joined
Jan 17, 2014
Location
Northern Ireland
Even though Rachel has responded I just want to say anyway -

As others have said, Trada are just about as trustworthy as you can possibly get in this industry. I'd trust them to look after my children for the night.
Your first impressions are merely unfortunate and absolutely not the norm. Proceed with total confidence that they will do what is right.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Deposited pennies with the code for the 100% today. Didnt get it added. Chat offline. Ty

I'm an idiot. Entered wrong code, possibly next weeks . Email response added it anyway.
Yeah, i feel like a twat and yeah, they reminded me why they are rated so highly.
 
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CasinoNinja

Senior Member
MM
Joined
Apr 27, 2017
Location
UK
I ended up cashing out £250 after the freespins, so I'm happy.

Trada is probably a good casino, it's just that the chat operator left in a hurry while I was talking to her, but otherwise it seems alright.

The only thing I am bit a confused over is their rule of max winnings from complimentary freespins are capped at £200 after wagering. I cashed out £250, but it was from a deposit so they were not giving them to me for free.

In any case, what would happen if I made a deposit after I wagered the freespins, would they remove any excess? It's just very confusing and that's the only term I can see which is not very favorable, if it's only for no-depositers than that's fine.
 
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