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Tradacasino - Not very impressive first impressions..

Discussion in 'Online Casinos' started by CasinoNinja, Dec 7, 2017.

  1. CasinoNinja

    CasinoNinja Full Member

    Location:
    UK
    Ok, so I thought I would give TradaCasino a go as they got generally good reviews on here etc, I also had a special twitch streamer promo offer so it would give me a little boost.

    My deposits ofcourse went away quite quickly, which I'm not complaining about. However, tried to login and it told me I had to verify my account before I could login again, fair enough.
    Sent across my passport, verified they told me, tried to login again. Could not. So I went to their Livechat just now and they unlocked it for me.

    So, with this promo code I was supposed to receive 100 freespins on Beetle Jewels, I said this to chat while they were unlocking my account and I was loading the game. She said "You already used them", I never launched the game before and I said that was wrong, I also said the game was stuck halfway through loading and she added them on a game called Lucky3 instead. Fair enough I thought, she went offline. I loaded the game, and lo and behold, the "generous" stake they have offered me is at 0.05 bet! Beetle Jewels is at 0.10.
    In addition, you can't message them anymore as they've gone off to their Annual Christmas party so their support chat is offline..

    Not very impressed tbh..
     
  2. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Trada Casino are no run off the mill operation. There are some very decent people there.

    PM the REP here : Conor or Rachel

    I'm pretty certain they will make good on this and resolve it :)

    Nate
     
  3. colinsunderland

    colinsunderland Experienced Member webby MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    I agree with Nate, Trada are a good casino, I just wish they would get BGT and Thunderkick games and I would play there MUCH more often.

    Its just bad luck that they are all off getting drunk, but I'm sure they will sort it out for you tomorrow :)
     
  4. TradaCasino

    TradaCasino Official rep for Trada Casino

    Occupation:
    Head of Casino
    Location:
    Dublin, Ireland
    Hi CasinoNinja,

    The live chat agent adding the spins on Lucky3 instead was a mistake, and not a purposeful attempt to give you less value than you deserve. We would never do that. Please pop back on live chat and reference this thread. An agent will fix the spin amount for you and make sure everything is as it should be.

    In relation to last night, yes we had the annual Christmas party so we did have to close live chat at 6pm instead of the usual 11pm. We did leave a free spins code there for customers to enjoy as an apology for our absence, but I understand this would have been very frustrating for you. It's not something we do lightly, but I did want to give the live chat team a night off and we have only closed chat early on one other occasion in 2017.

    I agree, not an ideal first impression. I just want to assure you that this isn't the norm,

    Thanks,

    Rachel.
     
  5. Valhalla

    Valhalla The Professional MM

    Occupation:
    Music Producer and DJ
    Location:
    Northern Ireland
    Even though Rachel has responded I just want to say anyway -

    As others have said, Trada are just about as trustworthy as you can possibly get in this industry. I'd trust them to look after my children for the night.
    Your first impressions are merely unfortunate and absolutely not the norm. Proceed with total confidence that they will do what is right.
     
  6. adamtheaddict

    adamtheaddict Senior Member

    Occupation:
    fruits
    Location:
    Kent
    Deposited pennies with the code for the 100% today. Didnt get it added. Chat offline. Ty

    I'm an idiot. Entered wrong code, possibly next weeks . Email response added it anyway.
    Yeah, i feel like a twat and yeah, they reminded me why they are rated so highly.
     
    Last edited: Dec 10, 2017 at 1:23 AM
  7. CasinoNinja

    CasinoNinja Full Member

    Location:
    UK
    I ended up cashing out £250 after the freespins, so I'm happy.

    Trada is probably a good casino, it's just that the chat operator left in a hurry while I was talking to her, but otherwise it seems alright.

    The only thing I am bit a confused over is their rule of max winnings from complimentary freespins are capped at £200 after wagering. I cashed out £250, but it was from a deposit so they were not giving them to me for free.

    In any case, what would happen if I made a deposit after I wagered the freespins, would they remove any excess? It's just very confusing and that's the only term I can see which is not very favorable, if it's only for no-depositers than that's fine.
     

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