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Casino Complaint TradaCasino not paying

Discussion in 'Casino Complaints - Non-Bonus Issues' started by shaunb95, Jul 10, 2018.

    Jul 10, 2018
  1. shaunb95

    shaunb95 Newbie member

    Bit disappointed with TradaCasino as I am having a nightmare getting verified pending a withdrawal, for such a paltry amount (£50) I did not know it would be as much of a headache as this
    Made a small deposit on Saturday morning made a bit of a profit which was good enough for me then it all began.. I provided photo ID and the front and back of my debit card, but I didn't have proof of address, I said they could credit check me as other websites to do verify my address/age or whatever, but this was a no-no
    As the bills at my house are not in my name I only have my bank account to do so, so I went in branch and got a printed statement which I sent in, got all my account details on there, branch stamp in the bottom corner etc, transactions, and yet I still am getting the 'this is not acceptable' response
    I have asked for an explanation as to how this is not acceptable yet they want me to download one online which I can't get, which could just as easily be edited by anyone?
    It riles me how the account was open for weeks and there was no mention of needing to verify, kept getting emails about bonuses and how fast the withdrawals were, and now I've won even just a small bit I'm jumping through hoops to get my money out, which I have never had a problem with elsewhere
    Can only assume if Id lost my deposit there'd have been no issues accepting further (but that's the cynic in me)... I know they are top rated here/accredited that's why I chose to give them a spin, now I'm starting to feel that's a bad choice. Hope their rep here can help?

  2. Jul 10, 2018
  3. sapit222

    sapit222 Meister Member MM PABaccred

  4. Jul 10, 2018
  5. colinsunderland

    colinsunderland Experienced Member MM webmeister

    If you have a bank account, how come you can't get a proper statement?
  6. Jul 10, 2018
  7. Conor@Trada

    Conor@Trada Accredited Casino Representative

    Player Manager
    Hey shaunb95,

    Would you mind dropping me a PM with your registered email address so I can check this out for you?


  8. Jul 10, 2018
  9. spoo42

    spoo42 Experienced Member

    South Yorks
    Does the bank printed statement etc have your name and address on it ? I dont think ive ever printed a statement from bank (or gone in to ask for one), so maybe thats the problem if theres no address on it?

    Until recently I had proper statements sent to me, but recently I went totally paperless. Which is ok as Im already verified on all the sites i use, but should a time come i have to update my verification or something, my bank sends me
    pdf versions every month, so ill be able to give proof of address etc. (maybe thats something you can look at if you are paperless and dont get proper statements?)
  10. Jul 10, 2018
  11. shaunb95

    shaunb95 Newbie member

    All sorted now guys, I managed to get in touch with a different rep finally, the previous one hadn't looked at my statement right.. haha.
    Money has been sent and account is verified. cheers everyone :thumbsup:

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