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Borgie

Ueber Meister
MM
Joined
Jul 19, 2011
Location
United Kingdom
Weirdly I've got something being delivered tomorrow via DHL that I have no clue about, but the tracking info was sent to my 'casino' phone, so am presuming its something from a casino. Doubt it will be from Trada cos I haven't deposited much but would be happy with what you got haha.
Well done to Trada for doing it, Happy Christmas @Conor@Trada @TradaCasino :)
I got a hamper from starspins came via dhl.
 

TheAddict

Ueber Meister
Joined
Jan 9, 2013
Location
Kent
Yeh nice on trada, i doubt ill be bothering with any other food over xmas after the DHL dude gave me this mountainous amount of chocolate, fudge n brownies to get through.
 

saladfingers

Meister Member
Joined
Feb 1, 2007
Location
UK
Just wanted to use this thread to say thanks to Conor@Trada for sorting out a problem for me so quickly.

In short... I had a big win on the slots (really unusual for me) and requested a withdrawal - but Trada immediately cancelled my withdrawal and closed my account after identifying that I had a duplicate account (an old one I'd forgotten about). I was shocked by that - I hadn't done anything wrong deliberately or used any bonuses, and Trada seemed happy to accept deposits, but wouldn't process my withdrawal.

I contacted Conor via DM on Casinomeister: he assessed my case and overturned the decision - ruling that I'd gained no unfair advantage, the old account hadn't been used since mid-2017, and I hadn't claimed any bonuses. So I will be getting my winnings after all!

I really appreciate that flexibility. Other casinos would, I'm sure, have taken the chance not to pay out based on the technical breach of terms and conditions.

So thanks to Conor, and yes, have to agree with the title of this thread - it makes a real difference when you can trust the site you're playing on!
 

brianmon

Ueber Meister
webby
mm4
Joined
May 23, 2013
Location
Cumbria
@Conor@Trada
Are you aware of a bug with Netent games at Trada.
Whenever the popup showing whether you're playing with real money or bonus funds appears.
The game locks up, and displays 'unrealistic' reel combinations...

I get the exact same popup at other sites, since it seems to be generated by NetEnt. Except the games continues as normal after acknowledging it.
It's only at Trada where the problem occurs

0378.jpg
 

Conor@Trada

Moved on from Trada Casino
Joined
Jan 11, 2017
Location
Ireland
@Conor@Trada
Are you aware of a bug with Netent games at Trada.
Whenever the popup showing whether you're playing with real money or bonus funds appears.
The game locks up, and displays 'unrealistic' reel combinations...

I get the exact same popup at other sites, since it seems to be generated by NetEnt. Except the games continues as normal after acknowledging it.
It's only at Trada where the problem occurs

View attachment 101834
Hey @brianmon

This is definitely the first I've heard of this.
Sounds like I'll need to raise this with NetEnt though to check out.

When you say it "displays ''unrealistic' reel combinations..." is that a popup error message, or does it show something like 15 scatters?

Conor
 

brianmon

Ueber Meister
webby
mm4
Joined
May 23, 2013
Location
Cumbria
Hey @brianmon

This is definitely the first I've heard of this.
Sounds like I'll need to raise this with NetEnt though to check out.

When you say it "displays ''unrealistic' reel combinations..." is that a popup error message, or does it show something like 15 scatters?

Conor
it's the symbol combinations shown in the screenshot. That combination of symbols can't appear during normal play, there are no stacked kings, or sets of 2x holsters, hats or shot glasses arranged like that on the display reel strips. So I suppose it is the equivalent of 15 scatters, if you see what i mean

Also when the game locks-up it shows exactly the same symbol combinations every time
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
@Conor@Trada
Are you aware of a bug with Netent games at Trada.
Whenever the popup showing whether you're playing with real money or bonus funds appears.
The game locks up, and displays 'unrealistic' reel combinations...

I get the exact same popup at other sites, since it seems to be generated by NetEnt. Except the games continues as normal after acknowledging it.
It's only at Trada where the problem occurs

View attachment 101834
That picture is nonsensical. Weird. Have they moved over to a 1668/JAZ license? :laugh::laugh::laugh::laugh:
£100 bonus for the first player landing a full screen of scatters, 22,500x bet.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
I’ve also had the same problem with the bonus notification on NetEnt. Playing Butterfly Staxx last night with only a cash balance - I got the pop up on the first spin to say “you’re now playing with cash” (or similar) - I did not see the spin play out, but my balance reduced correctly - the game was then unresponsive, so I had to reload.
 

greylady

Behind every great man is a woman rolling her eyes
Joined
Jan 30, 2017
Location
Scotland
I’ve also had the same problem with the bonus notification on NetEnt. Playing Butterfly Staxx last night with only a cash balance - I got the pop up on the first spin to say “you’re now playing with cash” (or similar) - I did not see the spin play out, but my balance reduced correctly - the game was then unresponsive, so I had to reload.
Same here every time I play NetEnt, close the game and start again and all is ok.
 

Conor@Trada

Moved on from Trada Casino
Joined
Jan 11, 2017
Location
Ireland
Hey guys!

Thanks for letting me know about all of this.
I'm testing it myself now today to see if I can replicate it, and it has been raised with the team too.

If it happens again any time soon, jump onto LiveChat and let us know so we can try grab more information :)

Thanks again,

Conor
 

brianmon

Ueber Meister
webby
mm4
Joined
May 23, 2013
Location
Cumbria
Hey guys!

Thanks for letting me know about all of this.
I'm testing it myself now today to see if I can replicate it, and it has been raised with the team too.

If it happens again any time soon, jump onto LiveChat and let us know so we can try grab more information :)

Thanks again,

Conor
Hi conor. I sent you a video of it happening.
Didn't have a direct email address for you. So it was sent to support, marked for your attention.
But I could send again, if you can't find it/didn't get it
 

Conor@Trada

Moved on from Trada Casino
Joined
Jan 11, 2017
Location
Ireland
Hi conor. I sent you a video of it happening.
Didn't have a direct email address for you. So it was sent to support, marked for your attention.
But I could send again, if you can't find it/didn't get it
Hey @brianmon

I just saw the mail there in my email, it takes me a while to get through my mailbox each morning :laugh:
Cheers for that one mate.

Conor
 

Steviedoo

Meister Member
MM
Joined
Oct 30, 2015
Location
South
For the new year later this week:

How come I can play the Amatic games on your home page but when I go to amatic games specifically it tells me I can’t play them.

Canadians are allowed to play amatic. it’s a tech issue that came up a few months back and you solved by just not allowing us to play them.

Yet the four games that are part of the homepage are playable.
Thanks
 

Conor@Trada

Moved on from Trada Casino
Joined
Jan 11, 2017
Location
Ireland
Why aren’t you out celebrating?

We do not want to see you on these threads helping people on nye. What kind of casino are you running over there? Lol.

Happy new year.
For the new year later this week:

How come I can play the Amatic games on your home page but when I go to amatic games specifically it tells me I can’t play them.

Canadians are allowed to play amatic. it’s a tech issue that came up a few months back and you solved by just not allowing us to play them.

Yet the four games that are part of the homepage are playable.
Thanks
Celebrations are done now @Steviedoo ;)
I've raised this one with our games team to see why this is happening.
Very odd one page is telling you one thing and the other is telling you something else.

Once I hear back, I'll drop you a PM :)

Conor
 

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