Trada Casino bonus

[Thurman Merch]

I have no issue with you giving your valid opinion. Them treating me fair was not just based on a few quid birthday bonus and I am sorry you could not see that.

No worries.

 

[TheAddict]

I abandoned playing and went to bed. Prior to depositing I requested live chat to delete 8 ( Eight ) active bonuses which she duly did so there seemed to be nothing to hinder any play through required from the bonus spins. 2 hours of none stop play should have cleared £35 even while low rolling.

Indeed it should. Im a low roller master had 18 wl on doa on min bet to give an example. And at 9p yeh that would be done within an hour lol.
Did they find a reason?
Oh and jus for u mate, if u play at tonybet there is 10 spins on moterhead (winnings wagerable using real balance only).

 

[geordiecolin]

Indeed it should. Im a low roller master had 18 wl on doa on min bet to give an example. And at 9p yeh that would be done within an hour lol.
Did they find a reason?
Oh and jus for u mate, if u play at tonybet there is 10 spins on moterhead (winnings wagerable using real balance only).

Gurtude is still busy sorting the kids out and doing her hair but will open up live chat at 9AM GMT

 

[geordiecolin]

It was my fault all along because it was there in the conditions. That little shit Jack is not allowed to contribute to bonus play through and he never let on to me! But to be fair I did read that all games with a RTP of 96.5 and lower contributed 100% to wagering and Jack is below that and I have never came across JATB being excluded from wagering a bonus before. Has anyone else?
Still,Gurtude in live chat was very helpful in pointing it out before I busted out.

 

[TradaCasino]

Hi all,

I was once a VIP at Trada and played there a lot before closing my account due to many reasons I won't go into now.

However, after reading this thread I'd like to offer you all some friendly advice regarding playing at Trada if you must do.

NEVER TAKE A BONUS AT TRADA.

Their bonuses are terrible and their terms are often either vague or contain errors like the example in this thread. It's really not worth the hassle. Also, if you then point out any errors in the terms and happen to withdraw big from a bonus, you can expect that 'nice' customer service to change very quickly as I myself experienced.

In my opinion Trada are one of the best for fast withdrawals, however that's where the positives end. Much better casinos around offering much better bonuses and clear terms, so if you're a bonus player don't waste your time at Trada. They're only good for straight deposits, however if you start winning and withdrawing a lot you can expect a different kind of service, and possibly some other random changes in an attempt to claw their losses back like what happen to me.

I didn't mind however, as they lost big time in the end, as I just simply took my winnings and future business elsewhere so they never had a chance of getting their losses back, lol.

Good luck all.

Hi Thurman Merch,

I believe we have discussed this issue a few times, most recently here: https://www.casinomeister.com/forums/threads/trada-and-betat-excellent-vip-catering.74689/

You have mentioned that you believe that the implementation of an existing term on our VIP cashback bonus was isolated to your account, and was a result of you having some great wins at TradaCasino. This is simply not the case, as you will see from Hedgehok's comment in the thread I referenced. He states that the same term was implemented on his VIP cashback bonus at the same time as yours.

To give some background to readers here who may not have read our discussions before:

In April 2016, TradaCasino formally implemented a VIP cashback scheme and invited a number of existing players to join. A version of this scheme previously existed on a selection of accounts however this was the official launch of it. For reference, this is the file received by all players on that scheme in April: View attachment VIPTerms.pdf

As you will see in the attachment, the following term was included the T&C's:

Losses or winnings in each weekly period are calculated as: (deposits)-(withdrawals)-(any cashback or bonus received)=weekly net

This term wasn't immediately implemented on all accounts, rather on an ad-hoc basis and it was ignored as a good-will gesture in many cases. This meant that many players received cashback on (deposits) - (withdrawals) = weekly gross. Subsequently, after a review of the VIP bonus we realised that giving cashback on deposits that took a bonus (such as free spins or deposit match) was unsustainable, and that term was enforced across the board. We did not change terms to suit ourselves because you were ahead, rather formally implemented an already existing term on any accounts we had previously overlooked it on.

I wanted to go into detail here as it's not the first time this particular case was mentioned and I want to make sure we are transparent, fair and open with the CM community.

I abandoned playing and went to bed. Prior to depositing I requested live chat to delete 8 ( Eight ) active bonuses which she duly did so there seemed to be nothing to hinder any play through required from the bonus spins. 2 hours of none stop play should have cleared £35 even while low rolling.

I'm really sorry about this issue Colin, it is actually because the game you were playing is currently contributing 0% to bonus wagering. The reason being is that we have had a huge problem with bonus abuse on that and a four other games. I can't go into too much detail here, but we temporarily reduced it in order to deter this significant problem. Thankfully we seem to have dealt with the issue and will be reinstating these games to normal wagering contributions this week.

I'm happy to reinstate your balance to where it was when you met wagering on that game, just pop onto live chat and we will sort it for you.

Thanks,

Rachel.

 

[geordiecolin]

Hi Thurman Merch,

I believe we have discussed this issue a few times, most recently here: https://www.casinomeister.com/forums/threads/trada-and-betat-excellent-vip-catering.74689/

You have mentioned that you believe that the implementation of an existing term on our VIP cashback bonus was isolated to your account, and was a result of you having some great wins at TradaCasino. This is simply not the case, as you will see from Hedgehok's comment in the thread I referenced. He states that the same term was implemented on his VIP cashback bonus at the same time as yours.

To give some background to readers here who may not have read our discussions before:

In April 2016, TradaCasino formally implemented a VIP cashback scheme and invited a number of existing players to join. A version of this scheme previously existed on a selection of accounts however this was the official launch of it. For reference, this is the file received by all players on that scheme in April: View attachment 74837

As you will see in the attachment, the following term was included the T&C's:

Losses or winnings in each weekly period are calculated as: (deposits)-(withdrawals)-(any cashback or bonus received)=weekly net

This term wasn't immediately implemented on all accounts, rather on an ad-hoc basis and it was ignored as a good-will gesture in many cases. This meant that many players received cashback on (deposits) - (withdrawals) = weekly gross. Subsequently, after a review of the VIP bonus we realised that giving cashback on deposits that took a bonus (such as free spins or deposit match) was unsustainable, and that term was enforced across the board. We did not change terms to suit ourselves because you were ahead, rather formally implemented an already existing term on any accounts we had previously overlooked it on.

I wanted to go into detail here as it's not the first time this particular case was mentioned and I want to make sure we are transparent, fair and open with the CM community.



I'm really sorry about this issue Colin, it is actually because the game you were playing is currently contributing 0% to bonus wagering. The reason being is that we have had a huge problem with bonus abuse on that and a four other games. I can't go into too much detail here, but we temporarily reduced it in order to deter this significant problem. Thankfully we seem to have dealt with the issue and will be reinstating these games to normal wagering contributions this week.

I'm happy to reinstate your balance to where it was when you met wagering on that game, just pop onto live chat and we will sort it for you.

Thanks,

Rachel.

Oh that is rather decent of you. It was standing at £2346.45 if I remember correctly?

I shall PM you with the full details

 

[Thurman Merch]

Hi Thurman Merch,

I believe we have discussed this issue a few times, most recently here: https://www.casinomeister.com/forums/threads/trada-and-betat-excellent-vip-catering.74689/

You have mentioned that you believe that the implementation of an existing term on our VIP cashback bonus was isolated to your account, and was a result of you having some great wins at TradaCasino. This is simply not the case, as you will see from Hedgehok's comment in the thread I referenced. He states that the same term was implemented on his VIP cashback bonus at the same time as yours.

To give some background to readers here who may not have read our discussions before:

In April 2016, TradaCasino formally implemented a VIP cashback scheme and invited a number of existing players to join. A version of this scheme previously existed on a selection of accounts however this was the official launch of it. For reference, this is the file received by all players on that scheme in April: View attachment 74837

As you will see in the attachment, the following term was included the T&C's:

Losses or winnings in each weekly period are calculated as: (deposits)-(withdrawals)-(any cashback or bonus received)=weekly net

This term wasn't immediately implemented on all accounts, rather on an ad-hoc basis and it was ignored as a good-will gesture in many cases. This meant that many players received cashback on (deposits) - (withdrawals) = weekly gross. Subsequently, after a review of the VIP bonus we realised that giving cashback on deposits that took a bonus (such as free spins or deposit match) was unsustainable, and that term was enforced across the board. We did not change terms to suit ourselves because you were ahead, rather formally implemented an already existing term on any accounts we had previously overlooked it on.

I wanted to go into detail here as it's not the first time this particular case was mentioned and I want to make sure we are transparent, fair and open with the CM community.



I'm really sorry about this issue Colin, it is actually because the game you were playing is currently contributing 0% to bonus wagering. The reason being is that we have had a huge problem with bonus abuse on that and a four other games. I can't go into too much detail here, but we temporarily reduced it in order to deter this significant problem. Thankfully we seem to have dealt with the issue and will be reinstating these games to normal wagering contributions this week.

I'm happy to reinstate your balance to where it was when you met wagering on that game, just pop onto live chat and we will sort it for you.

Thanks,

Rachel.

It's all good Rachel, you have your version of events and I have mine.

My particular issues aside, it doesn't change any of my opinions or advice previously given in this thread, as my opinions are based on comparisons I make with numerous other casinos I play at.

As I stated I think you are a good option for players who make regular straight deposits and like fast withdrawals. This is a compliment.

However, for players who like to take bonuses; prefer concrete and clear terms and conditions or personal agreements that don't suddenly change based on your wins or losses; expect the same level of service regardless of wins or losses; and can offer just as fast withdrawals; then I'm sorry but I could recommend numerous other casinos to play at before recommending Trada.

This forum contains hundreds of players opinions and experiences at numerous casinos good and bad. These are just mine and my recommendations as a result.

My experience at Trada started off great until I started winning and making withdrawals. It then changed markedly. I'm sorry if you don't like me saying so but this was my experience and unfortunately you can't change that.

However maybe me sharing my experiences will mean the next person can have a better experience based on how Trada excepts the constructive criticism I've provided and how you choose to accept it and implement change. So far it doesn't seem like you're willing to accept it but maybe subconsciously it's getting through.

Good luck all.

 

[Thurman Merch]

Oh that is rather decent of you. It was standing at £2346.45 if I remember correctly?

I shall PM you with the full details

That's great news for you Colin and I'm very happy to see you'll be looked after in this regard.

Of course I could say it was my influence that forced Trada to do the right thing, but I won't.

Enjoy Colin!

 

[Tirilej]

That's great news for you Colin and I'm very happy to see you'll be looked after in this regard.

Of course I could say it was my influence that forced Trada to do the right thing, but I won't.

Enjoy Colin!

No please don't think that.

I don't play at Trada myself but from reading all of their posts and seen the way they are treating their customers and listen to feedback, then I would say they are amongst the best.
Nothing you say would change their reputation in this forum, or at least I hope it won't.

 

[TradaCasino]

That's great news for you Colin and I'm very happy to see you'll be looked after in this regard.

Of course I could say it was my influence that forced Trada to do the right thing, but I won't.

Enjoy Colin!

The handling of Colin's case was completely unrelated to the separate case you brought up in this thread,

Thanks,

Rachel.

 

[geordiecolin]

That's great news for you Colin and I'm very happy to see you'll be looked after in this regard.

Of course I could say it was my influence that forced Trada to do the right thing, but I won't.

Enjoy Colin!

Mate,if I really did have £2346.45 when I realized that the £35.50 wagering requirement was not going down then I would deserve to be bitch slapped for mentioning it in here.

Col getting bitch slapped ---> oke:

 

[Thurman Merch]

No please don't think that.

I don't play at Trada myself but from reading all of their posts and seen the way they are treating their customers and listen to feedback, then I would say they are amongst the best.
Nothing you say would change their reputation in this forum, or at least I hope it won't.

I don't think that, it was a joke.

Just for the record I'm not trying to change their reputation so maybe I can ask you to please don't? Please don't try to twist this into something it's not.

If you please take note of my comments again you'll notice that I actually recommended Trada for players that like certain features and didn't recommend them for others. This is called a balanced opinion. Is this not allowed in your opinion?

This is NOT an attempt to damage their reputation at all, so I actually find it offensive that you would say this. I was offering my opinion based on my experiences so other players can make a balanced decision.

I've noticed in other threads that you have regularly challenged other casinos and reps based on what you thought was the right thing to do, so would you like it if someone else just brushed aside your comments as an attempt to 'ruin that casino's reputation?' I don't think you would, so I'm at a lost as to why you think it is ok for you to do the same to someone else?

My opinions were valid and I stand by them. Remember there's two sides to every story and I think I've been fair in expressing my side. Please don't try to villianize me for no reason as I don't think you'd like the same treatment.

Thanks.

 

[Thurman Merch]

The handling of Colin's case was completely unrelated to the separate case you brought up in this thread,

Thanks,

Rachel.

I know that Rachel, it was a joke.

Just because we have our differences doesn't mean we have to be serious enemies, even if some other people would like to see that.

I think we are adult enough to share a joke, yes?

 

[Thurman Merch]

Mate,if I really did have £2346.45 when I realized that the £35.50 wagering requirement was not going down then I would deserve to be bitch slapped for moaning about it in here.

Col getting bitch slapped ---> oke:

Hahaha! You got me!!

I must admit I did for a moment think it was rather strange that Rachel would so quickly just credit such a large amount no questions asked, lol. Hence my original joke, but I guess that went over a few heads.

Either way enjoy your session.

 

[TradaCasino]

Mate,if I really did have £2346.45 when I realized that the £35.50 wagering requirement was not going down then I would deserve to be bitch slapped for mentioning it in here.

Col getting bitch slapped ---> oke:

Hi Colin!

I just adjusted your balance to the level it would have been at when you met wagering

Thanks a mill,

Rachel.

 

[goatwack]

It was a noble attempt there Colin. What gave it away was the 45p.

That's just insane!

 

[Thurman Merch]

It was a noble attempt there Colin. What gave it away was the 45p.

That's just insane!

Lol. Cheeky bugger got greedy! Busted!

 

[geordiecolin]

Hi Colin!

I just adjusted your balance to the level it would have been at when you met wagering

Thanks a mill,

Rachel.

Thank you so much Rachel.

 

[geordiecolin]

It was a noble attempt there Colin. What gave it away was the 45p.

That's just insane!

Guess what my surname is?

 

[goatwack]

Guess what my surname is?

Mackem?

Poirot?

 

[aceking123]

To be fair with Trada ,ive been gambling online for years , i dont have any problems with bonuses etc etc & the Cs staff are the best in the business , always polite & happy nothing is to much trouble , free spins are what they are if i clear im damn sure Trada would have no problems paying me , same with match bonuses , although i dont seem to have the best of luck in there , overall the outfit is good , good manners good reps , Conor is helpful even though im not a vip member , lots & lots of pluses for this site.

Glad you got it sorted Colin

 

[SlotGrinder]

I don't see the problem with a freespins bonus that works out to just 30% of deposit if the wagering is only linked to the bonus amount anyway . More bonus = more wagering . You're much more likely to complete a lower WR without losing your deposit obviously . I would rather take a big bonus but they do come with a hefty amount of wagering which means you're pretty likely to lose your deposit as well as the bonus money . Small bonuses = less wagering and so if you get some big hits you know you are going to make it . OR if you don't do so well sometimes you finish your wagering with at least some of your deposit remaining so can then cashout and go for a new bonus

 

[geordiecolin]

To be fair with Trada ,ive been gambling online for years , i dont have any problems with bonuses etc etc & the Cs staff are the best in the business , always polite & happy nothing is to much trouble , free spins are what they are if i clear im damn sure Trada would have no problems paying me , same with match bonuses , although i dont seem to have the best of luck in there , overall the outfit is good , good manners good reps , Conor is helpful even though im not a vip member , lots & lots of pluses for this site.

Glad you got it sorted Colin

Nothing seemed to be any bother to them when they where helping me

 

[Jd666]

Guess what my surname is?

Quicksilver

 

[colinsunderland]

Guess what my surname is?

Championship?