Tower Gaming Cash Out Glitches

wispirate

Newbie member
Joined
Mar 25, 2011
Location
Danmark
Does anyone know about problems with cashing out from Tower Gaming? I had quite a run of small time luck by winning five dollars on a freeroll and then building that up to 136 at table with ten and twenty cent blinds, as of the moment I have the 136. :)

But when I tried to cash out using both my bank info and my moneybookers I got a not working, because of technical error messages. :eek2:

I sent an email to one of the staff actually they call her my personal player manager. I heard Tower is a white listed firm sold on the stock exchange in London and presumably reputable.

I am waiting for a response to my email.

Although poker is a bit more dependent on skill and controllable than casino games.

I am still trying to resist temptation to keep playing, because you never know when it starts going downhill. The wife will not be happy if I don't just stop now as we have a little more "fun" money for June thanks to poker.

Is Tower a good outfit to play with?
 

LinkinFart

Banned User : multi-account fraudster
Joined
Oct 1, 2008
Location
Croatia
Ongame software has glitches and this is not a news anymore, more of a standard. I`ve encountered bugs myself and dealt with them either by contacting "General" support which is available through Live chat from around 15:00 or 16:00 CET, maybe 17:00 (didnt time them but its late afternoon), or I found a way to deal with the bug myself.

In Your case I would guess that it is not a bug but case where You will have to make a deposit before initiating a withdrawal, this is only required if You havent deposited already. Contact general support because I think this will be handled quicker than going through Your personal manager, at least this was my experience so far.

Are they reputable or not? I didnt have bad experience with anything else, just that crappy Ongame software. My cashouts were quicker than they post on their website, its posted up to 5 days with no cashouts being processed on weekends but it never took more than 1 day to have money in Moneybookers from them. They even speeded up one cashout which I submitted on Friday morning so it was in MB account later afternoon.

One great positive about them, negative for me but I`m the only one to blame in this case, is that they so far sticked to the rules completely. They do have 24 hour "trap" when transferring from casino to main account, well it could be for real security checks but I think its just a way to make you cancel transfer, but You can exclude yourself from casino for 24 hours so its not a big problem and this is where they stick to the rules, you cant cancel a exclusion even if its an hour or two left. This 24 hour transfer period and one other less important thing kept me from sharing actually good experience with them here before.

After one session I have acted on tilt and requested to be excluded from casino forever, not day, month or year but forever. You guess right, no way I can regain casino access after that. Support even forwarded my request to Manager who didnt want to bend even after a month or two have passed from my request. My bad but for them its :thumbsup: because of that when I look at it objectively.

In fact, I was thinking this Monday or Tuesday morning to write email to their support or personal manager with question why didnt they requested to get accredited on Casinomeister. I believe they would pass everything although I dont know whether they are willing to cooperate with CM or not when dealing with issues. That is completely up to them.
 

wispirate

Newbie member
Joined
Mar 25, 2011
Location
Danmark
Ongame software has glitches and this is not a news anymore, more of a standard. I`ve encountered bugs myself and dealt with them either by contacting "General" support which is available through Live chat from around 15:00 or 16:00 CET, maybe 17:00 (didnt time them but its late afternoon), or I found a way to deal with the bug myself.

In Your case I would guess that it is not a bug but case where You will have to make a deposit before initiating a withdrawal, this is only required if You havent deposited already. Contact general support because I think this will be handled quicker than going through Your personal manager, at least this was my experience so far.

Are they reputable or not? I didnt have bad experience with anything else, just that crappy Ongame software. My cashouts were quicker than they post on their website, its posted up to 5 days with no cashouts being processed on weekends but it never took more than 1 day to have money in Moneybookers from them. They even speeded up one cashout which I submitted on Friday morning so it was in MB account later afternoon.

One great positive about them, negative for me but I`m the only one to blame in this case, is that they so far sticked to the rules completely. They do have 24 hour "trap" when transferring from casino to main account, well it could be for real security checks but I think its just a way to make you cancel transfer, but You can exclude yourself from casino for 24 hours so its not a big problem and this is where they stick to the rules, you cant cancel a exclusion even if its an hour or two left. This 24 hour transfer period and one other less important thing kept me from sharing actually good experience with them here before.

After one session I have acted on tilt and requested to be excluded from casino forever, not day, month or year but forever. You guess right, no way I can regain casino access after that. Support even forwarded my request to Manager who didnt want to bend even after a month or two have passed from my request. My bad but for them its :thumbsup: because of that when I look at it objectively.

In fact, I was thinking this Monday or Tuesday morning to write email to their support or personal manager with question why didnt they requested to get accredited on Casinomeister. I believe they would pass everything although I dont know whether they are willing to cooperate with CM or not when dealing with issues. That is completely up to them.

Thanks for the benefit of your experience, they seem very professional and it is nice to get such a confirmation from you. :)
 
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