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Non-Bonus Complaint totesport.com

Discussion in 'Casino Complaints - Non-Bonus Issues' started by cheib2k, Jun 13, 2011.

    Jun 13, 2011
  1. cheib2k

    cheib2k Dormant account

    Occupation:
    yes
    Location:
    switzerland
    Hello ..

    I played there and the payout has worked within 2-3 hours. Then later I again paid and the account was suddenly closed. My e-mail back then this answer:

    Dear Mr xxx

    Thank you for your email.

    We have been advised that we can no longer accept betting transactions
    from a number of countries including Switzerland.

    If you have changed your country of residence and can provide us with a
    current address that is not based in a restricted country, you will we
    be able to open an account.


    ---

    Email me on my deposit would like to return this answer:

    Dear Mr xxx

    Thank you for your email.

    We cannot refund any stakes as you have bet with the funds deposited.


    ----

    What is this shit since .. can someone help me, understand the English not so good, are on the under side Casinomeister Accredited
     
  2. Jun 13, 2011
  3. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    If the bets are winners, and were placed before the stopped accepting your country, they should be paid.

    If the events have not yet taken place, surely they can void the bets on the grounds that they can't accept them because of your country.

    They really should have sorted this out BEFORE they accepted bets on your account. It looks very bad when operators do this to players without notice, especially when there are still unresolved matters on the account (such as pending wagers).

    They must have known where you lived from your registration information.
     
  4. Jun 13, 2011
  5. cheib2k

    cheib2k Dormant account

    Occupation:
    yes
    Location:
    switzerland
    I have paid up and then i was blocked. I have no bets made with this deposit
     
  6. Jun 14, 2011
  7. Marie2473

    Marie2473 Senior Member

    Occupation:
    Operator
    Location:
    Sweden
    So did they keep your money? After they paid you were u able to deposit again and those are the money that they kept?
     
  8. Jun 14, 2011
  9. rainmaker

    rainmaker I'm not a penguin CAG webmeister

    Occupation:
    -
    Location:
    -
  10. Jun 14, 2011
  11. cheib2k

    cheib2k Dormant account

    Occupation:
    yes
    Location:
    switzerland
    the term is at least nothing like this with which Switzerland belongs to the excluded countries.

    Can I legally play totesport casino from my country?


    From the U.K., yes. Outside the U.K., as every jurisdiction has different laws, it is up to each player to ensure that they are not in breach of the laws of the jurisdiction that they live in. You may want to contact your local authorities to clarify the law where you live. Additionally, totesport actively screens players trying to log-in from jurisdictions outside the U.K. using player details and geo-identification software and does not accept attempts to gamble by residents of jurisdiction where on-line gambling is not permitted (for information, these currently include the following countries; USA, Israel, Netherlands Antilles, Cyprus and Estonia). If you experience difficulty in logging-in, it may be that your jurisdiction does not permit gambling, in which case you can contact us for confirmation by e-mail.



    @Marie2473
    1. documents posted
    2. desposit
    3. play
    4. payout
    5. get money
    6. desposit 2 hour later

    and now closed and my deposit is gone
     
  12. Jun 14, 2011
  13. Rhyzz

    Rhyzz Experienced Member

    Occupation:
    Online Gaming
    Location:
    United Kingdom
    Sounds like crossed wires to me. If you have an outstanding balance then they may need documents from you to process the funds back to you.

    If you have already played with the money and lost, they have no obligation to refund you and it is their decision to stop you from playing any further, nothing you can do about that I'm afraid.
     
  14. Jun 14, 2011
  15. cheib2k

    cheib2k Dormant account

    Occupation:
    yes
    Location:
    switzerland
    my deposit is back. My country is not under the no go list. totesport is rogue!!!!!!!
     
  16. Jun 14, 2011
  17. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    From how I read the term the list supplied is not exhaustive, hence the part about being unable to login possibly due to being from a restricted country.

    As long as all bets were settled correctly and any winnings paid, I don't think its reasonable to be calling them rogue. You cannot expect losing bets to be refunded given that they did pay your earlier winnings and would most likely have done so had you been winning at that point.

    A tip for your English usage - using words like sh*t in your posts and calling accred casinos "rogue" isn't going to help resolve anything.
     
  18. Jun 14, 2011
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    That's bullshit. It is TOTESPORT that will be blocking the login, not the home jurisdiction of the player. They have made a commercial decision to exclude Switzerland recently, and without notice, and are trying to blame the Swiss authorities for players suddenly finding access to the website blocked.

    If Totesport were blocking Swiss players, they must have KNOWN that as far as they were concerned, it was illegal for them to accept the bets, so they should have had the country listed.
    The non-exhaustive nature of the list is for when it is the COUNTRY concerned that has an overnight change of policy, and has started asking ISPs to block the sites, or banks to stop the transactions, all unbeknown to the operator.

    Since when do operators concern themselves with enforcing the laws of the PLAYERS country. If they did, there would never have been a US market in the first place, as the authorities made it perfectly clear that they considered the activity illegal, even though the laws were vague. There are MANY countries where the activity is considered illegal, but operators will ignore these laws if they are not enforced, and will certainly not lose customers they don't have to. Some operators are determined to flout UIGEA to serve the US market, yet all have this term that expects the player to "check with their local authorities" whether it is legal to play. They are DELIBERATELY conspiring with US players, processors, fronting companies, etc in order to flout UIGEA regulations, even when they have lost $Millions to DoJ seizures granted on the basis of the activities being illegal.

    WHY therefore have they folded so readily at the non-threat of a piece of "legal advice" that it is technically illegal to take bets from Swiss players, yet the lack of enforcement has not made it difficult to offer "service as usual" to Swiss players.

    It is though there has been some kind of unofficial "off the record" pressure applied to Totesport that has scared the $**t out of them enough to do a knee-jerk overnight reaction resulting in Swiss players suddenly finding themselves locked out overnight with no prior notice.

    If it really WAS illegal to accept these bets from Swiss players, they could find themselves having to REFUND all past wagers, as these too would have been illegal, and thus void in law.
    If you break the law, you do NOT get to keep everything you gained from this prior to getting caught. ALL proceeds that derived from the illegal activity are forfeit, usually to the courts, or returned to the victims.
    This also means that Swiss players who WON are technically liable to return the winnings to Totesport, but this is even LESS likely than Totesport voluntarily returning all moneys taken from Swiss players.

    It might be worth getting an opinion from an expert in Swiss law as to where players caught up in this stand, and whether Totesport should have known from the outset that they were acting illegally.

    I don't buy all the bullcrap about having to geolocate IP addresses etc, as I am sure all Swiss players would have entered "country of residence = Switzerland" upon registration, and this would have been confirmed when documents were submitted and verified.

    It seems part of a pattern that has operators exploit loopholes and legal "grey areas" to get more profit, but when someone lights a legal fire under their ass they run, leaving players floundering and wondering what happened to trust, and sometimes their MONEY.

    None of this helps make this market sector look HONEST, and this in turn makes it easier for more and more countries to take note of Amercia's lead, and try to drive it out, replacing it with locally regulated "monopoly" operations.
     

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