I recently opened a Total Poker account. I and a friend of mine wanted to play a game using their software, and we played a heads up tournament. I won and tried to withdraw my winnings, and received the following:
I have absolutely no idea why webdollar should adopt this position. I can only suspect that our geographical proximity raised some kind of flag. There is nothing in their rules that says they object to friends playing each other using their software, so how was I to know? We played a heads up tournament, no other players were involved.
As far as I am concerned webdollar are not an authority figure, and the fact that they have "deemed" something does not give them the right to judge and impose punishment. They are a private business to whom I have entrusted my money, and they claim to be entitled to steal / withhold my funds for six months for breach of some rule they never made me aware of. They haven't made clear what their problem is, so of course I can't respond to it.
I have around $1000 balance in my Total Poker account, and a pending withdrawal of around $1000, so they are basically saying they are hanging on to around $2000 of mine for 6 months, and haven't said they'll return it to me after that. What is the purpose / justification of this six-month period? Did they just pluck the figure of six months out of their air for anyone "deemed" to trangress their (flawed) "security system"?
Feedback very welcome, because I don't have a clue what's going on here. I really don't care if they don't want my custom (I'll never play there again anyway after this), but stealing my money? Are they not accountable?
Dear Mr. XXXX,
Thank you for contacting WebDollar Ltd. support.
Our security systems have detected play deemed inappropriate or consistent with fraudulent activity. Therefore your account has been locked and your poker membership revoked by the Poker fraud department.
Due to security reason WebDollar is going to freeze your remaining funds for six month. Please contact us again in six month.
Best regards,
Francis
WebDollar Support Representative
I have absolutely no idea why webdollar should adopt this position. I can only suspect that our geographical proximity raised some kind of flag. There is nothing in their rules that says they object to friends playing each other using their software, so how was I to know? We played a heads up tournament, no other players were involved.
As far as I am concerned webdollar are not an authority figure, and the fact that they have "deemed" something does not give them the right to judge and impose punishment. They are a private business to whom I have entrusted my money, and they claim to be entitled to steal / withhold my funds for six months for breach of some rule they never made me aware of. They haven't made clear what their problem is, so of course I can't respond to it.
I have around $1000 balance in my Total Poker account, and a pending withdrawal of around $1000, so they are basically saying they are hanging on to around $2000 of mine for 6 months, and haven't said they'll return it to me after that. What is the purpose / justification of this six-month period? Did they just pluck the figure of six months out of their air for anyone "deemed" to trangress their (flawed) "security system"?
Feedback very welcome, because I don't have a clue what's going on here. I really don't care if they don't want my custom (I'll never play there again anyway after this), but stealing my money? Are they not accountable?