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total my bad,but wow chat support,I am pissed

Discussion in 'Casino Complaints - Non-Bonus Issues' started by suchfun, Jan 5, 2018.

    Jan 5, 2018
  1. suchfun

    suchfun Banned User

    Occupation:
    industrial
    Location:
    canada
    Please wait while we connect you with an agent
    Mary-Ann has joined the session at 21:48

    Thank you for calling support you are through to Mary-Ann, For QUICK response can I have you user name and casino name ? :)
    Today 21:49

    me
    Today 21:49

    hi
    Today 21:49

    rudy
    Today 21:49

    I am beyond pissed
    Today 21:49

    i cashed out 8000 yesterday and waited 24hrs for it to clear beyond reverable
    Today 21:50

    it went past 24hr clear
    Today 21:50

    y wasnt it moved outa reversible
    Today 21:51

    i just lost the whole 8k
    Today 21:51

    I'll happily check into that for you. Please allow me a moment to review the account and I will be right with you.
    Today 21:51

    didnt even win a dam spin
    Today 21:51

    got 37 bucks in points for a diamond vip player
    Today 21:52

    I'll happily check into that for you. Please allow me a moment to review the account and I will be right with you.
    Today 21:52

    ty
    Today 21:52

    Please come back after 15 minutes as vip is buys at the moment and ask for Kyle please
    Today 21:52

    thats bs it didnt clear in 24 hrs like you terms say
    Today 21:52

    It was a pleasure. Take care, and do keep an eye on our fantastic promotions updated regularly, and contact us again for any further assistance.
    Today 21:52
    01/05/2018
    Leigh has joined the session at 21:56

    hello?
    Today 21:56

    Thank you for contacting the Customer Support Desk, how are you doing today?
    Today 21:56

    very pissed
    Today 21:56

    how are u
    Today 21:56

    me
    Today 21:57

    i cashed out 8000 yesterday and waited 24hrs for it to clear beyond reverable
    Today 21:57

    it went past 24hr clear
    Today 21:58

    y wasnt it moved outa reversible
    Today 21:58

    i just lost the whole 8k
    Today 21:58

    got 37 bucks in points for a diamond vip player
    Today 21:59

    thats bs it didnt clear in 24 hrs like you terms say
    Today 21:59

    hellow????????
    Today 22:01

    I'll happily check into that for you. Please allow me a moment to review the account and I will be right with you.
    Today 22:01

    been a member of casinomiester for 10 years i dont wanna go there
    Today 22:02

    how can i assist exactly Rudy?
    Today 22:03

    why didnt it get moved from revserable in the terms 24hrs
    Today 22:04

    what would you like done
    Today 22:05

    i would like to know why it didnt go pending
    Today 22:05

    in 24hr terms you state
    Today 22:05

    isnt that the law
    Today 22:06

    a withdrawal?
    Today 22:06

    yes $8000
    Today 22:07

    24hr reverse period
    Today 22:07

    went past 24hrs
    Today 22:07

    y
    Today 22:07

    youz always tell me thats the law
    Today 22:08

    i deposit 100s tousands a year
    Today 22:08

    every time you say its a law
    Today 22:09

    reverse 100k a year
    Today 22:09

    i dont understand there is no withdrawal?
    Today 22:09

    y this time goes beyond 24hrs
    Today 22:09

    i recersed the 8k that didnt clear as your terms say in 24 hours
    Today 22:10

    went way past 24hrs
    Today 22:10

    can you not see my transactions?
    Today 22:10

    deposit 5k a month
    Today 22:11

    why didnt my 8k cashout clear and move from reverable in the 24 hr tearms
    Today 22:12

    i was gonna deposit more anyway but you broke terms
    Today 22:12

    when did you request the 8k withdrawal i dont seee that on the account?
    Today 22:15

    6;51 pm yesterday
    Today 22:15

    was still reverseable after 8pm today
    Today 22:16

    thats over 24hrs why
    Today 22:16

    this whole chat going to casinomiester by the way I am more than pissed
    Today 22:17

    okay
    Today 22:17

    Thank you for contacting us and I do hope that you have a great day further!
     
    Last edited: Jan 5, 2018
  2. Jan 5, 2018
  3. Tirilej

    Tirilej Still a Lady CAG

    Occupation:
    Breathing
    Location:
    Sweden
    You've almost been a member for 7 years, not 10, and it seems like you haven't learned a thing.
     
    KasinoKing likes this.
  4. Jan 5, 2018
  5. suchfun

    suchfun Banned User

    Occupation:
    industrial
    Location:
    canada
    I wanted nothing but a answer i got closed chat 2 times,
    got that right
     
  6. Jan 5, 2018
  7. suchfun

    suchfun Banned User

    Occupation:
    industrial
    Location:
    canada
    I said my BAD,is it to much to ask why it didnt clear in the 24hour term?? I want nothing its my fault,reversed 100k last year

    and how in the casino world do you get $37 in points for a $8000 reverse cashout being a diamond vip,whats the rtp in that lol
     
  8. Jan 5, 2018
  9. suchfun

    suchfun Banned User

    Occupation:
    industrial
    Location:
    canada
    been lurking for 15 years thank you
     
    adamjames likes this.
  10. Jan 5, 2018
  11. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    It's psychological warfare, you have to use the weapons that are available to you. You gotta use the time-out button, man.
     
    goatwack, suchfun and Mouche12 like this.
  12. Jan 5, 2018
  13. Jono777

    Jono777 Meister Member CAG mm4 mm1

    Occupation:
    Self- Employeed
    Location:
    Wolverhampton
    Agree as you say own fault for blowing the dosh :(

    However having to endure that painful chat session would have ensured that I never visited any live help sessions for the rest of my slotting career.

    I found myself getting wound up simply reading it.

    Guessing they couldn't show sympathy to those who can't show self control, not good all round :mad:
     
    Mouche12 and illu88 like this.
  14. Jan 5, 2018
  15. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Agree fully with Jono777 - and I would be fuming too at their response (but mostly at myself of course) - but 24-hour pending periods? Go to the likes of Videoslots, where withdrawals are very quick - mostly within the hour IME. And their CS is excellent.

    You can always play it back of course, which I am prone to doing once it has hit my Neteller account:rolleyes: - as I can only withdraw €700 every 24 hours with my prepaid card, stupid I know - so I don't judge anyone about reversing winnings. Sometimes I am strong, sometimes I fail.
     
    Last edited: Jan 5, 2018
  16. Jan 5, 2018
  17. suchfun

    suchfun Banned User

    Occupation:
    industrial
    Location:
    canada
    I dont feel bad about reverse,gonna play more anyway,just the fact should be gone in acc. 24hrs never before been longer.It is what it is good luck all
     
  18. Jan 5, 2018
  19. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    IMO casinos that have pending periods should not be accredited, especially ones that also have no weekend or evening cashouts etc, they have them for no other reason than hoping the player plays it back.
     
  20. Jan 5, 2018
  21. suchfun

    suchfun Banned User

    Occupation:
    industrial
    Location:
    canada
    in a perfect world yes but sometimes people dont need the cash in 4 minutes,and will deposit it again anyway.For me its all about playtime
     
  22. Jan 5, 2018
  23. suchfun

    suchfun Banned User

    Occupation:
    industrial
    Location:
    canada
    got email from site so at least we know we alive



    Hi Rudy,


    Thank you for contacting the Support Desk.


    You are receiving this email with regards to your withdrawal you had queried previously.


    I am just emailing you to just clear up how the withdrawal process works at the casino.


    When requesting a withdrawal, we state in our terms of the casino that withdrawals requested are placed into a 24-48 hour mandatory pending period. Once the pending period has cleared only then will the funds not show as reverse-able on your side. These pending times can change should the withdrawal be requested on a Thursday as this would move over to the weekend and thus only being removed from pending on the following Monday as the payments team only work business hours.


    The withdrawals will not always be removed after 24 hours and only after the 48 hours has been completed.


    I would also like to apologize for the inconvenience for not being able to go through to the VIP support team as there was an influx of volume at the time, however that should not have changed how you were treated by the agent Mary-Ann on your chat. She should have assisted you to the best of her ability to explain how the withdrawal process works at the casino. I do apologize for the service received at the casino and do hope that we can do better in future.


    I have reviewed the account Rudy and as an apology for the terrible service received, I have gone ahead and added a bonus of $150 for you to enjoy on the casino. All you need to do is log in and the funds will be there for you.


    Again Rudy, I do apologize for the service and I hope that my explanation for the withdrawal process was clear and understandable.


    I wish you the best of luck and hope you have a great weekend ahead.


    Please contact us again, should you have any further queries.


    Kind regards == nice guy name taking out
     
    Mouche12 and sassa like this.
  24. Jan 5, 2018
  25. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Which casino is this?

    KK
     
  26. Jan 5, 2018
  27. suchfun

    suchfun Banned User

    Occupation:
    industrial
    Location:
    canada
    didnt ask for dam thing but why didnt it clear,now terms he says 48hrs,guess I should read them,gl all
     
  28. Jan 5, 2018
  29. suchfun

    suchfun Banned User

    Occupation:
    industrial
    Location:
    canada
    MG site but allways treated me ok,there so many sister sites,when I do leave it alone cashouts in my bank 2-3 days 20-30k no worries,but always 24hr pending,total my fault but just irked at it all today.
    Still cheers to fortune lounge


    what I would like to know is my RTP on $8000 diamond vip highest on site you can get and get $37 in points lol
     
  30. Jan 5, 2018
  31. suchfun

    suchfun Banned User

    Occupation:
    industrial
    Location:
    canada
    I gotta add again total my fault,never had bs from sites before,no one forces us to reverse
     
  32. Jan 5, 2018
  33. mimi26

    mimi26 Meister Member

    Occupation:
    nurse
    Location:
    uk
    Its not about 'needing cash' in 4 minutes, they are running a service, can you imagine going into the bookies for your winnings and them telling you you have to wait 24-48 hrs! for their pending period
     
    suchfun and Mouche12 like this.
  34. Jan 5, 2018
  35. ed skull murphy

    ed skull murphy Trollish behavior - quit the forum

    Occupation:
    N/A
    Location:
    Albion
    Now let's set our minds to this and get that hundred and fifty bucks up to 8k :)

    Come on Rudy, you can do it, mate!
     
    Mouche12, sassa and suchfun like this.
  36. Jan 5, 2018
  37. suchfun

    suchfun Banned User

    Occupation:
    industrial
    Location:
    canada
    well yes I can when you win couple hundred k
    not everybody has that coin on them
     
  38. Jan 5, 2018
  39. suchfun

    suchfun Banned User

    Occupation:
    industrial
    Location:
    canada

    you play it lol
     

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