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Bonus Complaint TopScratch.com - dont play there!

Discussion in 'Casino Complaints - Bonus Issues' started by NohchiPlayer, Mar 6, 2014.

    Mar 6, 2014
  1. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    Hello, this site is one of a few casinos which offering 5 free for sign up, they have some net ent slots.

    Wagering is 35x, before cashout you have to do a deposit and after deposit bonus will automatically added, so if i win 100 from the 5 free, i have to deposit 10, get 10 bonus and wager the 10 bonus 35x. Ok thats not the problem.

    THe problem is, i spoke to livechat and they told me i also have to wager the WINNINGS from the 5 free...

    SO i need to deposit 10, get 10 bonus and i have to wager everything, also my winnings from the 5 free, so over 100 euros x35 times.

    Now the funny thing comes, i told them give me ONE line from the t&c and after 10 minuts they respond and say that they forgot it to write on t&c`s.

    What is that for BS?

    What should i do? I have now 130 winning from the 5 free, of course wagered 35 times. they say i need deposit and wager the 130 + 10 deposit bonus so 140 euro 35 times

    help
    Thanks
     
    1 person likes this.
  2. Mar 6, 2014
  3. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    I wouldn't make the deposit. You haven't lost anything, so nothing lost is nothing gained. "Forgot" to put it in the T&C? BS. Since it's not there, you shouldn't be required to roll over your winnings as well as your deposit.
     
    1 person likes this.
  4. Mar 6, 2014
  5. DepositSpinLose

    DepositSpinLose Experienced Member

    Occupation:
    self employed
    Location:
    british columbia
    yuuuuup

    any emails with bingo or scratchcards I throw directly into the round file. 1000% sketchy.
     
    1 person likes this.
  6. Mar 6, 2014
  7. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    I wrote them a email now i also said i report it to casinomeister.

    They dont write it in the terms so its not my problem if they forgot it or not. they just said thanks for reminding us... idiots.
     
  8. Mar 6, 2014
  9. NohchiPlayer

    NohchiPlayer Experienced Member

    Occupation:
    Didnt understand.
    Location:
    Germany
    i played away the 140 with 100 euro bet on starburst now im happy im out there.

    Do not play on this idiot casino.
     
  10. Mar 6, 2014
  11. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall

    Yes, I had similar experience with Netbet (not to be confused with casinos of a similar name) where the terms didn't mention what you had to do to cashout by removing unwanted deposit bonuses.
    I contacted the rep and PAB'd but still never got paid, and I rewrote their terms and conditions for them, which are on their site to this day!
    As you say this is entrapment, and avoid the place.
     
    1 person likes this.

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