- Joined
- Jun 28, 2016
- Location
- Michigan, US
TopBet.eu has owed me payment of $3585 plus $80 in withdrawal fee's for approx. 2 months. I originally made withdrawals of $825 (Pd. additional $40 withdrawal fee) on 5/6, $1125 (Pd. additional $40 withdrawal fee) on 5/13, and $885 (Pd. additional $40 withdrawal fee) on 5/20. These withdrawals where to paid back on my credit card. As of 5/22 I hadn't received any of the withdrawals so I called TopBet customer service. They told me that there was an issue with the pay to card option so they would have to send a check. At that time I told them I would like to also withdrawal the $750 remaining in my account. They told me they would put a rush on the withdrawal process and that I would receive the first check ($2500) in approx. 10 days and I would receive the second check in approx. 17 days ($1085). I also asked them to refund the $80 of the withdrawal fees due to the fact that I already paid $120 for 3 withdrawal fees and am now only making 2 withdrawals, the first one of which is free due to the fact that it was my 1st check withdrawal which is advertised as free on their site. As of June 16, 2016 I hadn't received any check or notification from TopBet so I called customer service again. The customer service agent said no withdrawals were processed yet and that he will put a rush on the withdrawals and that I will receive them both within 7-10 days. I again called customer service on June 22, 2016 and they said no withdrawal has been processed and they didn't have any record of the withdrawal request's. I then asked to speak to a supervisor. I talked to Carole, who claimed to be a supervisor with TopBet and she apologized and said she will put a rush on both checks ($2500/$1085) and that I will receive both checks within 10-15 days. I also discussed the issue of TopBet owing me 2 of the original withdrawal fee's ($80) due to the fact that I paid for 3 withdrawals and the monies were never withdrew and eventually I only made 2 withdrawals, one of which is free due to TopBet policy. She said that there is nothing the can do about that. On June 28, 2016 I again called customer service to check on withdrawals and they informed me that neither check has been processed and that I would receive the 1st check for $2500 in another 10-15 business days and I won't receive the second check ($1085) until 10-15 business days after the first check was processed. I told the rep. that this was not what I was told by supervision (Carole) the prior week. I asked to speak to Carole again. They said she wasn't in yet, so I called back later that evening to speak with Carole. When I spoke to her later on 6/28 she informed me that she did put a rush on checks and that I will receive them. I told her what the rep. told me about processing times and that it didn't match what she told me previously (I would receive both checks within 10-15 days). She then told me that they cant process both checks in the same week. I told her a) that is not what she told me the prior week and that b) it hasn't been 1 week, it has been over a month. I called customer service and TopBet supervisor 3 more times since and I have yet to receive any payment. As of 7/3 hey told me the first check has been processed but the second check has not been processed yet. As of now TopBet owes me $3585 plus $80 in withdrawal fees paid. I have been using site for years and have made over six figures in bets and haven't had any issues and have always received my withdrawals to card within 2 weeks but this time I have been lied to on numerous occasions both by reps. and management and feel I am getting robbed. Any assistance would be appreciated and please forward this to all your readers to warn them to not use TopBet and if they are they might want to find I more respectable site so they don't run into similar issues.
J.C.
PS: I did not find a TopBet representative on your list so I did not contact through your contacts.
J.C.
PS: I did not find a TopBet representative on your list so I did not contact through your contacts.
can say from experience when in some cases had to go through contact and activity history, there are surprisingly many players who do that.... Just ranting when you don't beat casino every time, it must be rigged but still keep playing there 
