Took money from bank but never added it to casino Balance

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Just used trustly on redbet as I ALWAYA do, But this time onces payment was completed it never added to my balance but its taken out of my bank

Has anyone ever had this issue before

also live chat seems to be offline, So should I send email explaing what happend ?

UPDATE, spoke to live chat they can see it pending but can take up to 3 days, Wtf is this BS ? its left my bank account ive used trustly 100s of times never have i experinced this, Screenshot (36).png
 

jaytechnos

Newbie member
Joined
Jan 10, 2019
Location
Swedish version of Narnia
Happens sometimes to me as well. Usually, once the payment is removed from the "pending" queue and changes status to "failed" the funds will be sent back. Sucks, but it happens - your funds are safe. You might be able to contact the payment processor, but it will still take a bit of time.
 

ESCJAMIE

He/Him. High Voltage Only
MM
Joined
Aug 17, 2018
Location
UK South west
Happens sometimes to me as well. Usually, once the payment is removed from the "pending" queue and changes status to "failed" the funds will be sent back. Sucks, but it happens - your funds are safe. You might be able to contact the payment processor, but it will still take a bit of time.
yes, had to contact trustly and it took about 24 hours.


THANKS guys, It was in my account within 30 minutes, Not sure why the delay
 
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