Too many excuses at slotocash casino.

[VeryBad]

C'mon already

It is now almost 4 weeks since I requested this cash out. The back and forth with sloto has become almost surreal. A 3rd wire was supposedly sent at the beginning of the week to the correct 'swift' which was apparently the reason for the first 2 wires not arriving. I received a message 2 days ago claiming the funds would be in my account Friday,as per the 3rd party processor. Today is Saturday. Guess what? Easy guess...no money. This is ridiculous. She's trying to say this is my fault for providing incorrect information. Sorry, this isn't MY fault. These are silly games and nonsense. Perhaps I'm being too much of a headache and this is retaliation? Whatever the reason,I haven't received my funds from this casino with such a 'sterling' reputation.

 

[Akrasia]

It is not the casino's fault!

They have to rely on these processors and they can't just magically make the issues disappear. They are telling you the reasons and going to all sorts of lengths to try and make sure your payment gets to you as quickly as possible.

I had a cashout recently with Slotocash and it was in my account within 2 days.

I know it's hard but please try to be patient.

 

[Nifty29]

It is now almost 4 weeks since I requested this cash out. The back and forth with sloto has become almost surreal. A 3rd wire was supposedly sent at the beginning of the week to the correct 'swift' which was apparently the reason for the first 2 xwires not arriving. I received a message 2 days ago claiming the funds would be in my account Friday,as per the 3rd party processor. Today is Saturday. Guess what? Easy guess...no money. This is ridiculous. She's trying to say this is my fault for providing incorrect information. Sorry, this isn't MY fault. These are silly games and nonsense. Perhaps I'm being too much of a headache and this is retaliation? Whatever the reason,I haven't received my funds from this casino with such a 'sterling' reputation.

Retaliation? Really? I think you're losing the plot completely.

If YOU provided the wrong INFORMATION then it is YOUR fault.

Did you review what you provided and/or check with your bank?

I thought that US banks use IBAN not SWIFT? Might be remembering wrong perhaps.

I can assure you that sloto has NO reason to deliberately delay your withdrawal. Maybe you should PAB so we can find out what the problem really is.

IMO you need to calm down as it could be very bad for your chances of resolution.

 

[anniemac]

Nifty,

My bank uses a Swift number. I think it's IBAN they don't use. Some banks don't have their own SWIFT numbers and that throws up problems.



VeryBad,

I don't presume to know what the problem is with your payment, however, if you think you have done all you can do and are getting nowhere, PAB. You will gain nothing by posting on this forum. Give it to Maxd and let him handle it.

Personally, I really think there is a problem and that Slotocash is doing their best to fix it. I have been playing at Sloto Rival since they came to be and now play at both casinos and have always found them to be on the ball with payments and customer support. Their reputation depends on it.

 

[cpdnd31]

OK here is the major problem I think.. I have a credit union acct. It does not have a swift code. I have called main branch talked to the person in charge of international transfers. They have never heard of it or used one. (This is on USA side). Now on international side all they use now are swift codes. It use to be you could just use you routing(IBAN) and bank acct number not anymore. So then I found out through another casino when you dont have a swift code there are generic ones that they will use. Sometimes they work but sometimes they don't. Knowing this I now play at casinos that have other methods of receiving my winnings. Check basically. However I also have to make sure that the checks are from American bank otherwise no way to cash them. America's credit unions also use 3rd party banks I forget what there called to process international transfers which adds to the confusion. So it's not lack of Sloto not wanting to pay it is lack of information and bank routing system with swift codes verse routing codes that is causing the problems. I would love to play at slotocash I tried but unfortunately do to the withdrawal methods I can't. Give them a break I have heard from many Sloto is one of the best they will make it right its just a matter of how they can do it. Also some major banks I heard don't know if true or not are now screening and trying to back trace international deposits to try and figure out if it is indeed coming from casino processor. So that also could be the problem on the American side. Anyways when you live in America the one thing you need to learn is sometimes it just happens and have to wait it out. You see Mrs. Sloto has been contacting you and trying I would be more concerned if there was no communication as in other casinos.

 

[shell59]

Posting

Hello Verybad,

Please do not let some of these posts discourage you from posting. I know the first time I posted I was asking a question about payment and some of the answers I received blew my hair back. There are nice helpful people out there that are willing to help or even just sympathize with you. I just don't want this to stop you from posting on this site because it really kept me away. They do have some very good info here though and I appreciate knowing what is going on with your withdrawal. It has happened to me before (not at Slotocash) and it can be very frustrating.

 

[chuchu59]

Hello Verybad,

Please do not let some of these posts discourage you from posting. I know the first time I posted I was asking a question about payment and some of the answers I received blew my hair back. There are nice helpful people out there that are willing to help or even just sympathize with you. I just don't want this to stop you from posting on this site because it really kept me away. They do have some very good info here though and I appreciate knowing what is going on with your withdrawal. It has happened to me before (not at Slotocash) and it can be very frustrating.

While we should do our utmost to encourage members to post their experiences the sort of posting style from Verybad is just that (very bad) and should be discouraged.Being too antagonistic and confrontational does not yield results and will make it harder for the mediators to get the desired result. While Slotocash has yet to provide a solution to the OP's case at least they are looking into it. It also does seem that Slotocash pays USA players timely so its likely to be the odd man out.

 

[VeryBad]

Calm but not as convinced as you seem to be that the money's coming. Told for 3rd time on FRIDAY .Today is Monday. Tomorrow will make FOUR WEEKS since request. Forgive my doubts. You'd be having them too...I will PAB tomorrow.

Retaliation? Really? I think you're losing the plot completely.

If YOU provided the wrong INFORMATION then it is YOUR fault.

Did you review what you provided and/or check with your bank?

I thought that US banks use IBAN not SWIFT? Might be remembering wrong perhaps.

I can assure you that sloto has NO reason to deliberately delay your withdrawal. Maybe you should PAB so we can find out what the problem really is.

IMO you need to calm down as it could be very bad for your chances of resolution.

 

[VeryBad]

How to PAB?

Can someone explain to me how PAB works? The money was SUPPOSEDLY wired to me, for the third time last Monday or Tuesday. People keep telling me slotocash pays in a day or 2 usually. Well, it has been 4 weeks due to some confusion but it's now 8 days since the 3rd wire was claimed to be initiated..What do I do next?

 

[Nate]

I play at Sloto regularly. The rep really tries hard to make sure everything is in order - I applaud her for that!

I have had cashouts in excess of $3000 paid in less than 24hours. I don't think they will stall you and create bad publicity for themselves.

I genuinely think there is a problem somewhere and they are attempting to resolve it. Feel free to PAB but I know how frustrating a wire can be... I waited almost 20 days (if i remember correctly) ... that was with no hiccups.

Sloto have been really genuine in my experiences with them.

Nate

 

[Slotster!]

For me, in the past when seeing trends like this start to be exhibited it's the smoldering ember on the haystack.

I worried about this on a previous thread in relation to this casino.

Seems Bryan is more than happy however with these guys and, having met the rep/staff there personally - is in a much better position the make the call than I am!

Personally speaking, there's enough niggles surrounding this group to make me steer clear - but that is just a personal choice/feeling. It might be a level of staff knowledge or a disproportionate number of players actually taking to the boards to complain - but there's enough smoke for me to just think maybe not.

Mind you. I'm naturally suspicious of this software anyway. But then I'm just suspicious generally

Pretty sure they wouldn't be allowed to hang around Casinomeister for so long if they were out to do anyone over.

Hope you get it sorted.

 

[ksb11]

I have to say from my personal experience with the Slotocash group, when I have requested a wire payout from them, they are 100% money with processing and getting my $$$ to my account with precision and swiftness. I am not crazy about the table limits when it comes to play, but payouts are not a worry.

 

[VeryBad]

payment received

After 1 month and several mix-ups on both ends, the wire appeared in my account this morning. Thanks to sloto. You may feel free to close my account.Your attention to the issue has been appreciated.