Slow Pay TonyBet Slow Pay

[xexe]

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While TonyBet holds online gambling licenses in Lithuania, Latvia, Estonia, Denmark and the UK, the Betsson acquisition is limited to TonyBet’s Lithuanian operations. TonyBet also operates 20 retail betting shops in Lithuania. TonyBet was founded by Antanas Guoga aka

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, a well-known poker player and a Lithuanian-elected

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. Betsson said TonyBet’s Lithuanian business generated revenue of €3m and adjusted earnings of €550k in the first half of 2016.

So, if you're German I don't think Betsson covers you.. I guess? This really is not my domain.

 

[Weißwurst]

Bought by betsson? There is nothing in tonybet website about it belonging to betsson group. I do use tonybet sometimes to play poker, but thats about it.

Well we’ve been through this above, but they bought them in 2016, and then they both happen to have the exact same address in Estonia. I don’t know many casinos in Estonia, so for each of them to have the exact same address would be quite a coincidence but whatever...

 

[Weißwurst]

I gave them all the information. I’m doing everything asked of me and I’m being patient. I’m waiting till Friday to hear what they say. They have no reason not to pay me and I’ll be very upset if they do decide to take a rogue path.

 

[xexe]

Soon to be Sunday, just curious if you got any more info on Friday?

 

[Weißwurst]

Sorry. Was traveling. This is what they wrote to me:
“At first we would like to thank you for your patience. Unfortunately we are still collecting the information needed to complete the investigation as well as waiting the feedback from our providers.

As apology for taking longer with the procedure we will confirm the withdrawals which equals to your deposits total amount until the investigation is over. Please note that withdrawals will be confirmed within 2-3 days. Please keep in mind that this does not mean in any way that investigation is over, nor that this is a final decision.

We would also like to let you know that your account was enabled that you could keep the track and visually check the confirmation of the withdrawals.

Your patience is appreciated in the meantime.

Please do not hesitate to contact us if you have any questions.
---
Kind regards,“

Not exactly the answer I was hoping for, and not exactly sure what they meant. What payment provider and what info do they need from them? They have all the paysafe receipts. I’ve verified my neteller and the transactions.

What else are they looking for?

 

[Mouche12]

Well, you could nevertheless submit a PAB if you want further clarity about this info collection from providers. It does take disproportionately long and I for one would not be as patient.

 

[Weißwurst]

Well, you could nevertheless submit a PAB if you want further clarity about this info collection from providers. It does take disproportionately long and I for one would not be as patient.

Sorry, are you saying submit a PAB or not? I was gonna give them another week or two.

Edit: also they only refunded 3600€ so far and not my whole deposit.

 

[TheAddict]

i appreciate it is a serious amount of money, and in ceartin situations they may simply have to wait for others outside of their business to complete necessary checks, so possibly out of their control 8n that respect.
But damn, coming from someone who has played at TB multiple times, this would really, really put me off if i was to deposit at that level.

 

[Weißwurst]

i appreciate it is a serious amount of money, and in ceartin situations they may simply have to wait for others outside of their business to complete necessary checks, so possibly out of their control 8n that respect.
But damn, coming from someone who has played at TB multiple times, this would really, really put me off if i was to deposit at that level.

I too appreciate it is a large amount of money so am not jumping to any conclusions and want to give them the benefit of the doubt. I just really don’t understand what else they could possibly want? They have very intimate details and information of my life that some of my best friends wouldn’t be given access to.

So I’m unsure what they need to further “investigate?” Perhaps someone who is more familiar with this process could shed some light on what the hold up is?

 

[Mouche12]

Dear Weisswurst, by now I have mentioned several times that submitting a PAB would be a good idea. By all means, wait as long as you want, a couple of weeks or months if you don´t mind the wait. After all, it´s only €70K and they didn´t even refund your entire deposit...

 

[Weißwurst]

Dear Weisswurst, by now I have mentioned several times that submitting a PAB would be a good idea. By all means, wait as long as you want, a couple of weeks or months if you don´t mind the wait. After all, it´s only €70K and they didn´t even refund your entire deposit...

Alright but then all my fans on here know I’ll have to shut up...

 

[Mouche12]

Yes, only after the outcome of the PAB you can start chatting again about this topic. We'll miss you.

 

[Slottery]

If they are processing any AM/FraudeulentL related investigations like they advised earlier that they need to do and take some 3rd parties like payment provider (and possibly others), they are not allowed to give you any specific information what they exactly are looking for and and why. That's called tipping which is big breach of AML regulations.

If there is any reason for them to to even think that there could be anything suspicious happened and they want (have to) to investigate it to make sure there is or not, they are not allowed to provide anything more specific information to part who's transactions are in that process. Still that don't mean that you have done anything wrong, but triggered something what was flagged. Nobody but you and casino don't know all the details about what have been done and when between you two, but if they don't complete these and document it to their files that issue is investigated and decision made by based on XYZ, they are in big risk to get huge fine if it for example would come out that they would be stolen or other way criminal money involved (as said earlier, Paysafe and other payment methods are always higher risk methods than for example your depib/credit card in your name or transfers from your own bank account where origin of deposited money can be seen).

Tha still don't mean that you don't going to get paid and that you got paid some amount i would take a good sign, if there would be some very serious reason to suspect you from criminal or fraudulent activity, they most sure wouldn't pay you a dime until everything is finished.

99.8% sure, PAB don't make your process any faster as they keep you updated about process which they have to complete as they have started it, but again, receiving some amount of your money is always positive sign. If they would think that all of that have some fraudulent/criminal connections, you wouldn't receive anything before they have all information and reviewed it.

Is that paid amount anyhow matching with your different deposit methods? If i recall right, you used Paysafe and Neteller? Is amount for example same you deposited with Neteller (as you said they didn't refund all)? No idea what's happening, but at least they keep you updated. Maybe after they have collected and reviewed all infromation they could be share more information with you why they had to do it, but at the moment, unfortunately, there is not much choice than wait them to complete this and you getting paid after they have everything filed and closed case.

 

[maxd]

FTR, PAB received and in progress.

 

[dd99]

Does anyone know if this has been solved yet ? Either way ?
This looks like a big sum they're not paying out.....
I'm starting to play again and TonyBet was on my list - but if they're not paying out then obviously not...

 

[Gl1234]

Does anyone know if this has been solved yet ? Either way ?
This looks like a big sum they're not paying out.....
I'm starting to play again and TonyBet was on my list - but if they're not paying out then obviously not...

Yeah I was actually curious about this case since it’s a lot of money. I play poker here and am concerned of their liquidity. Anyone have a clue?

 

[Gl1234]

Do we have any update? What is the rep saying? If I hit a jackpot and don’t get paid I’d be really mad.

 

[maxd]

PAB went pretty well, payment in progress. I'd say the OP is free to post now.

 

[Weißwurst]

After 7 long weeks, I contacted the Estonian tax and customs board. They told TonyBet they had to pay me. Miraculously, (not) Tonybet claimed they had gotten all the info they needed the day the Estonian authorities contacted them. But since I opened a complaint against them, I’d have to wait an additional 14 days now. Yeah sure, whatever...

Now they’re only processing 3k of my 70k balance a day when of course they could pay all of it out at once if they wanted to. I did not play, and I told them I wasn’t playing until I got paid to know they’re legitimate and that they pay. No point in playing if they won’t pay.

So far I’ve gotten 12,000€ of my 70,000€ in winnings. I’m still unhappy about the situation, but at least I am being paid and money is coming to me. It is still irritating and frustrating. They should make amends for me having to wait so long and just process everything to my neteller already, but if this is the way they want to go about it, that’s fine.

Imagine if someone won in a land based casino and the casino said “congratulations! We’re paying you in three months. Have fun!” I wonder how that would go over....

 

[Slottery]

What a process..... That really sucks but happy to hear that you at least get your money even it takes time, could be worse if they would have some very low monthly withdrawal limit. Maybe stay away from that place after this nice experience.

 

[Weißwurst]

I’m happy they at least are not a rogue operation and are paying (for now) even if their behavior has been a little dodgy and it’s slow payment.

What is a little weird is they’ve gone ahead and waived the normal 1.5€ withdrawal fee for all payouts which to me is a bit strange. But I appreciate that. I would really appreciate if they would just pay me all my money already. I told them I refused to play more until they pay and I know I will get my money if I gamble for large amounts. I’m not sure why they’re delaying the payment for so long?

 

[chuchu59]

3 years ago I was a frequent player at Tonybet. Withdrawals usually paid within 24 hours but I had a funny feeling they were unsound. When more and more slots became unavailable due to my jurisdiction I gave up on them. Hope the OP gets his money soon.

 

[Mouche12]

Happy to hear you are getting paid Weisswurst. The PAB did help in sofar as you're receiving portions of your winnings. 3K a day is unacceptable in my view, but it's in their rules, so you just have to wait... at least they skipped the fees.

This is not a casino for high-rollers, better move on to a site that has no withdrawal limits...

 

[sapit222]

Good to hear your finaly getting paid!

Just play at some other casino during the wait.

 

[Weißwurst]

Very strange. Now they processed one with a fee. They also didn’t process a withdrawal on July 4th. They just do as they please.

I really hope I can end up reporting that everything does go as planned and I have a happy ending. The UKGC has said if I was in the UK they would have to pay me in one lump sum, so I know it’s possible. They’re still trying so hard for me to lose back the money. But how can I play at a place that I don’t know will pay?

If they were nicer about the cash out I would consider playing if they didn’t do this.